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RealPage is a software company that offers solutions for managers and owners of commercial, multifamily, and single-family rental properties. As an employer, th
Customer Solutions Architect
Location
United States
Posted
101 days ago
Salary
0
No structured requirement data.
Job Description
Customer Solutions Architect
RealPage
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Solution Architect, you will work with customers, and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. - Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through - Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience - Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices - Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk - Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage - Work cooperatively with others across the organization to achieve shared objectives Qualifications - Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication - Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study - Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI - Strong understanding of property management is required at both the corporate and property level - Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally - Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners - Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce - Ability to travel up to 20% Requirements - Proficient understanding of the multifamily industry and Affordable Housing programs - Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred - 1-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations - Project management experience/ability to lead business discovery workshops - Technical writing acumen and ability to author custom statements of work - Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions - Experience planning, managing, and performing integration design, testing, and deployment Benefits - Pay Range: USD $62,900.00 - USD $107,100.00 /Yr.
Job Requirements
- Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication
- Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
- Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
- Strong understanding of property management is required at both the corporate and property level
- Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
- Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
- Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
- Ability to travel up to 20%
- Proficient understanding of the multifamily industry and Affordable Housing programs
- Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred
- 1-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
- Project management experience/ability to lead business discovery workshops
- Technical writing acumen and ability to author custom statements of work
- Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
- Experience planning, managing, and performing integration design, testing, and deployment
Benefits
- Pay Range: USD $62,900.00 - USD $107,100.00 /Yr.
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