Akeyless Security

• Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access. • Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools. • Analyze logs and platform behavior to isolate root causes and deliver actionable solutions. • Support customers with secure configuration and best practices. • Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs. • Contribute to internal tooling, team processes, and customer-facing knowledge base articles. • Be available to support critical issues outside of core hours, as needed. • Develop runbooks to streamline troubleshooting and improve the customer experience.

• Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions. • Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues. • Build supporting automation to improve productivity (of both yourself and the team). • Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success. • Take complete ownership and follow-up on escalations. • Collaborate cross-functionally to solve difficult technical problems.

• Serve as the technical quarterback of the sales cycle, driving strategy, execution, and technical validation from first discovery to close. • Partner closely with Account Executives to engage Fortune 100 enterprises and high-growth innovators to solve complex identity and secrets management challenges. • Clearly articulate and demonstrate how Akeyless transforms security operations- simplifying secrets management, eliminating vault sprawl, enabling Zero-Knowledge protection. • Translate business pain into technical solutions, lead architectural discussions, run proof-of-value engagements. • Act as a bridge between the field and our Product/R&D teams, advocating for new features based on market feedback. • Lead the technical response for RFIs/RFPs and navigate complex security/compliance audits with prospective CISOs.

• Lead deep-dive technical discovery sessions to understand customer workflows across DevOps, Cloud, and Security teams. • Design and present tailored architectures that integrate Akeyless into diverse environments (Kubernetes, AWS/GCP/Azure, CI/CD pipelines, and hybrid-cloud). • Deliver high-impact product demos that highlight the "Akeyless Advantage"-specifically our SaaS-native ease of use and zero-knowledge DFC™ encryption. • Own the technical win by managing Proof of Concepts (PoCs). • Use your deep knowledge of the secrets management landscape to effectively position Akeyless against competitors, focusing on TCO reduction and operational simplicity. • Act as a bridge between the field and our Product/R&D teams, advocating for new features based on market feedback. • Lead the technical response for RFIs/RFPs and navigate complex security/compliance audits with prospective CISOs.

• Engage new and existing enterprise accounts to demonstrate how they can be more successful with our platform. • Articulate and evangelize the vision and positioning of both the company and products. • Partner with Sales Engineering, Product, Marketing and our C-suite to execute on a sales cycle and deliver customer outcomes. • Uncover business, security, and technical drivers early to qualify opportunities effectively and align the overall Akeyless solution to the customer’s needs. • Manage multi-stakeholder enterprise sales cycles with various teams like Security, Cloud engineering, Platform engineering teams and execute a sales cycle from discovery through technical validation to close. • Execute value selling and build clear business cases that quantify impact, cost savings, and risk reduction. • Generate high-quality pipeline through focused outbound efforts and strategic account engagement. • Accurately qualify opportunities based on MEDDPICC and strong CRM discipline to manage deal health and predictability at all times.

• Engage new and existing enterprise accounts to demonstrate how they can be more successful with our platform. • Articulate and evangelize the vision and positioning of both the company and products. • Partner with Sales Engineering, Product, Marketing and our C-suite to execute on a sales cycle and deliver customer outcomes. • Uncover business, security, and technical drivers early to qualify opportunities effectively and align the overall Akeyless solution to the customer’s needs. • Manage multi-stakeholder enterprise sales cycles with various teams like Security, Cloud engineering, Platform engineering teams and execute a sales cycle from discovery through technical validation to close. • Execute value selling and build clear business cases that quantify impact, cost savings, and risk reduction. • Generate high-quality pipeline through focused outbound efforts and strategic account engagement. • Accurately qualify opportunities based on MEDDPICC and strong CRM discipline to manage deal health and predictability at all times.