Zapier

• Own incident tooling operations. Maintain the reliability and configuration of incident.io, PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks. • Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them. • Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator. • Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems. • Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process. • Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems. • Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act. • Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO.

• Define and drive the strategy and roadmap for Zapier's Enterprise Governance bet. • Own the org’s technical point of view on identity, access, audit, and policy. • Make the staffing and investment trade-off calls across initiatives. • Own the technical roadmap for the systems that let enterprises govern AI. • Define what safe, accountable AI-native engineering practice looks like. • Identify and implement AI-powered tooling that accelerates your teams' delivery velocity and quality. • Be accountable for the reliability of Zapier's identity, audit, and admin infrastructure. • Build bench strength and resilience across critical systems as the team grows. • Partner directly with Sales and Customer Success. • Take ownership by default on cross-org technical initiatives. • Build on and further develop the strong enterprise engineering organization. • Ensure managers and ICs have clear growth paths and feedback they need to improve.

• Serve as the first point of contact for IT support requests across Zapier's global employee base. • Troubleshoot and resolve hardware (Mac), software, and access issues for our employees. • Perform user account management as part of onboarding and offboarding workflows. • Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.

• Implement SSO applications and manage onboarding/offboarding using Okta. • Optimize SaaS spend through automated workflows and license utilization monitoring. • Build tools to automate user account creation and integrate systems via API. • Resolve IT issues and eliminate recurring request patterns through automation. • Enhance and maintain the employee Mac experience and IT infrastructure.

• Own and optimize Zapier’s marketing operations infrastructure, including campaign operations, lead management, attribution, automation, and reporting. • Partner with Demand Gen, Product Marketing, Sales, and RevOps to ensure seamless lead flow, accurate data capture, and efficient funnel management. • Build and maintain scalable processes and systems improving campaign execution, reporting accuracy, and operational efficiency. • Manage marketing automation and CRM workflows, including lead scoring, routing, lifecycle management, segmentation, and nurture programs. • Develop dashboards and reporting frameworks for funnel performance, campaign effectiveness, pipeline contribution, and ROI. • Identify operational bottlenecks and proactively recommend improvements increasing speed, scalability, and marketing impact. • Support experimentation and growth initiatives ensuring clean data, reliable attribution, and operational readiness. • Document processes, establish operational best practices, and create durable systems for scalable marketing organization. • Collaborate with external vendors and internal systems teams to evaluate, implement, and optimize marketing technology and tooling. • Drive alignment across Marketing, Sales, and RevOps through strong communication, operational rigor, and shared visibility into performance metrics.

AI at ZapierAt Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 06/02/2025 Location: North America Hi there! Zapier is hiring a Virtual Programs Specialist to own the planning, execution, and continuous improvement of virtual programs that drive our Demand Gen and AI Transformation (DG/AIT) pipeline goals. This role owns the full virtual program workstream: webinars, virtual events, workshops, and executive sessions, from strategy input through post-event analysis. This person will be the driver of Zapier's virtual program engine. They'll manage the end-to-end lifecycle of each program, make independent judgment calls on logistics and production, surface risks and recommendations to senior teammates, and build the repeatable systems that make virtual programming scale. They'll contribute to program strategy by bringing data-informed recommendations on format, audience, cadence, and follow-up based on what they're seeing across events. This is a strong fit for someone who combines sharp operational instincts with strategic curiosity: you don't just run the playbook, you improve it. Why this role mattersVirtual programs are a core lever in Zapier's pipeline and audience-building motion. Webinars already drive meaningful pipeline, and they help us reach Director+ audiences through programming tied to our broader AI and enterprise narrative. As we scale, the virtual program workstream needs a dedicated owner who can drive consistent, high-quality execution while also identifying what's working, what's not, and what to try next. This role executes on the virtual program workstream within DG/AIT. The right person doesn't just keep programs running; they make them better over time by building systems, surfacing insights, and contributing to how we evolve the program mix. This frees senior teammates to focus on campaign strategy and audience development, knowing the virtual engine is in capable, autonomous hands. - Our Commitment to Applicants - Culture and Values at Zapier - Zapier Guide to Remote Work - Zapier Code of Conduct - Diversity and Inclusivity at Zapier About You - 3+ years of experience in event marketing, program management, campaign operations, or a related B2B role, with demonstrated ownership of a workstream (not just task execution). - Track record of managing complex, multi-stakeholder projects end-to-end with minimal oversight, including making judgment calls on priorities and tradeoffs. - Experience running webinars, virtual events, or digital programs and using performance data to recommend improvements. - Strong organizational skills with the ability to manage timelines, details, and follow-through across multiple concurrent workstreams while keeping broader team goals in focus. - Clear written and verbal communication skills, with the ability to align cross-functional teams in a remote environment and communicate proactively with speakers, stakeholders, and partners. - Comfort working inside event platforms, CRM/marketing tools, project trackers, and reporting systems, with opinions on how to improve the tooling and workflows you use. - Strong problem-solving instincts: you handle complex, multi-stakeholder challenges by finding solutions and communicating both progress and blockers effectively. - A builder's mindset: you don't just run the process, you improve it. You create systems, templates, and documentation that make programs easier to run and help teammates take on similar work. - AI-savviness and curiosity about new tools and workflows; experience experimenting with tools like Claude Code, Cursor, and/or Codex is a strong signal. Nice to have: - Experience with enterprise-focused marketing programs or executive audience events, including adapting program formats to different audience seniority levels. - Familiarity with post-event reporting, campaign follow-up strategy, or audience segmentation, including recommending changes based on data. - Experience building playbooks, templates, or operating processes that other team members adopt and use independently. Things You’ll Do - Own the end-to-end planning and execution of webinars, virtual events, workshops, executive sessions, and other DG/AIT virtual programs, managing timelines, dependencies, and quality with guidance from your manager as needed. - Drive program logistics from kickoff through wrap-up, including scheduling, registration setup, speaker coordination, run-of-show management, and cross-functional follow-through, making decisions on sequencing and escalating tradeoffs to your manager. - Build and maintain core program assets (briefs, project plans, agendas, speaker prep documents, decks) and identify when existing templates need to evolve. - Partner with Demand Gen, AI Transformation, Product Marketing, Content, Creative, Social, and operations teams to align deliverables with campaign goals and resolve blockers proactively. - Manage production readiness for each event, including dry runs, platform setup, tech checks, and day-of troubleshooting, and recommend platform or process improvements based on patterns you observe. - Own audience operations for virtual programs: registration tracking, attendee communications, routing, and post-event follow-up workflows, flagging gaps in the attendee experience and proposing fixes. - Track program milestones, surface risks early with recommended mitigations, and keep multiple concurrent programs on track. - Build and maintain dashboards and reporting for registrations, attendance, engagement, and pipeline contribution, and use that data to recommend changes to program format, cadence, or targeting. - Support the development of repeatable workflows and contribute to playbook documentation that make virtual program execution more efficient and enable teammates to plug into processes independently. - Lead retrospectives after each program, synthesize learnings across events, and bring data-backed recommendations for how to improve the DG/AIT virtual events engine. How Success Will Be Measured - Virtual programs launch on time and run smoothly with high operational quality. - Speakers, stakeholders, and partners are well prepared and supported throughout the program lifecycle. - Event logistics, communications, and follow-up workflows are consistent and reliable across DG/AIT activities. - The team gains leverage because strategic owners spend less time on coordination and manual execution. - Program reporting, documentation, and process quality improve over time as the virtual events engine scales. How to ApplyAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline:The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

• Oversee recreational programs put on by county's sports facilities and community centers • Plan, organize and direct the operations of sports and fitness programs, activities and services • Research community needs and develop new and existing program activities • Implement recreation programs and evaluate their effectiveness • Manage a $1,000,000 annual budget and prepare financial and program reports • Promote programs through community relations campaigns and advertising efforts

• Set and deliver the security strategy for an AI-native SaaS platform. • Lead a team of Application Security, Infrastructure Security, Detection & Response, and GRC engineers. • Partner closely with executives, Enterprise Governance, GTM, Product, Engineering, Legal, and Risk. • Protect millions of customers from having their API credentials, data, and AI-driven workflows compromised. • Own and evolve the risk management program: identify and quantify enterprise risk. • Lead company-wide security change — standards, golden paths, technical gates, vendor and procurement patterns. • Stay on the bleeding edge of AI, frontier models, and the evolving threat landscape.

• Define and execute signal-led outbound strategy for enterprise accounts • Build and run multi-channel campaigns across outbound, events, webinars, and digital that drive enterprise pipeline from first touch through closed-won • Write and refine enterprise outbound messaging aligned to Zapier's AI and automation use cases • Design account-based plays for high-value targets • Partner directly with Sales to align campaigns with active deal motion • Run three or more experiments per week across messaging, channels, offers, and timing • Use AI tools to accelerate execution and build repeatable, scalable workflows

• Lead channel partnership strategy and team • Own the revenue targets across Solution Partners, experimental motions, and hyperscalers • Develop and set a high bar for the organization • Build and evolve program infrastructure for partner success • Connect channel activity to ARR and provide forecasting to leadership • Collaborate with internal teams to embed channel motions into sales processes • Drive partner demand generation initiatives • Measure ROI of channel efforts and assess market dynamics • Champion AI-first approaches in pipeline management and team workflows • Support the development and mentoring of teammates