Role Description The Manager of Talent & OD – Collision Repair will focus primarily on the development, evolution and execution of a variety of functional and leadership focused programs, as well as organization development interventions across the Collision enterprise. This role will concentrate on the growth and development of associates in Collision Repair. This role is responsible for the design, development and facilitation of Enterprise Collision Repair programs, workshops and other customized development solutions that align with our mission and meet the needs of the business. The role offers the opportunity to lead development initiatives at scale across enterprise and requires close collaboration with leadership, key stakeholders, and organization partners. The ideal candidate will be passionate and experienced in organization development, leadership, learning design, adult development, facilitation, and content curation. This position is remote with the need to travel as needed to deliver sessions or attend events as well as to advance initiatives within the organization. Major Responsibilities - Owns, designs, develops, and leads Collision Repair learning strategy, portfolio, programs, and initiatives that link business strategies to individual and organization performance. - Design and facilitate programs and modules to the highest standards of program design and delivery. - Use master facilitation skills and techniques to meet participants where they are and lead them toward their growing edge. - Analyzes business context, stakeholder needs & industry trends to execute Talent Development strategy and accountable for ensuring the quality of needs assessments leveraging both Instructional and Organizational Design methods. - Successfully collaborates, leads and develops an engaged team as the portfolio expands. - Align course content and pedagogy with Penske’s stratified leadership, performance and development model. - Create and maintain strategic partnerships with vendors, universities and other leading edge resources. - Participate in leadership and stakeholder meetings by providing counsel on training needs for initiatives. - Other projects and tasks as assigned by the Sr. manager. Company Description Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.

• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers. • Collaborates with internal SPP teams or team members to expedite patient processing as needed. • Identify, investigate, and resolve escalated issues and cases related to complex reimbursement. • Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders. • In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer. • Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager • In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalate situation to management as necessary. • Attend scheduled manufacturer, program manager and therapy team meetings. • Prepare and/or review internal reports for assigned therapy and manufacturer as requested.

• Manage the Field Service fleet vehicle program including, but not limited to: Providing vehicle orders to expand or enhance the fleet. • Track vehicle maintenance to ensure all vehicles are maintained in accordance with the company’s fleet policy. • POC for field to report accidents, vehicle repairs, and rental vehicle assistance. • Ensuring all fleet drivers have up to date vehicle registration, fuel cards and insurance. • Providing reports to management on vehicle orders, maintenance and fleet progress. • Manage the personal use program and assist leadership with ensuring compliance to program policies. • Continuously assess and improve program performance. • Manage the Field Service calibrated tools program including, but not limited to: Ensure all Field Service Engineers, including new hires or transfers, possess proper and current calibrated tooling for each platform they are qualified for. • Ensure positive control of calibrated tools inventory, tracking replenishments, tool loss, and other data point as requested by Field Service leadership. • Collaborate with internal and external teams to field new calibrated tooling as required. • Continuously improve processes and procedures in place for the Field Service calibrated tools program. • Manage the Field Service tools program including, but not limited to: Ensure all Field Service Engineers, including new hires or transfers, possess proper tooling for each platform they are qualified for. • Create, develop, and maintain inventory control records for all tooling that allows tracking of tool sets, replacements, and tool purchases. • Collaborate with internal and external teams to field new tooling as required. • Continuously improve processes and procedures in place for the Field Service tool program. • Manage the field service training and mentorship program including, but not limited to: Ensure all Field Service and Support Engineers, including new hires and transfers, are scheduled for training as required, whether initial pipeline or follow-on system training. • Ensure new Field Service and Support Engineers are enrolled in the mentorship program and track progress and completion of the mentorship program with assigned mentors and Field Service Managers. • Collaborate with internal and external teams to ensure both training and mentoring programs are functioning as expected and recommend improvements where necessary or as directed by Field Service leadership. • Continuously improve processes and procedures in place for the Field Service training and mentorship programs. • Demonstrate strong, consistent knowledge of the day-to-day activities of managed programs and how those programs support the organization’s strategy and goals. • Continuously improve current programs and assist in creation of new programs that support the organization’s needs and objectives as directed by Field Service leadership team. • Evaluate and assess Field Service programs strengths and weaknesses. • Meet with key stakeholders and provide presentations to leadership as required to discuss program status, goals, and progress. • Demonstrate ability to consistently deliver results. • Monitor the use of resources and proactively recommend adjustments when suboptimal. • Collaborate with Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.

• Provide analytical support: conduct research, data collection, and analysis to inform program planning, standardization, and recommendations to the Program Manager and senior team members. • Coordinate program activities across the program team, DHA stakeholders, and the PAT, tracking action items, dependencies, and follow-ups to keep workstreams moving. • Support deliverable coordination, assembling, formatting, and quality-checking program deliverables, including plans, briefings, and supporting analyses, to ensure consistency and timely delivery. • Support PAT operations, preparing agendas, materials, meeting notes, and action tracking for the PAT and related working groups. • Maintain program documentation, including schedules, trackers, status reports, decision logs, and standard operating procedures (SOPs), keeping them current and accessible. • Draft communications and reporting, including status updates, talking points, and slides for review by the Program Manager, tailored to DHA audiences. • Compile and analyze performance data, supporting key performance indicator (KPI) tracking and reporting, identifying trends, and flagging issues for leadership attention. • Support stakeholder coordination, scheduling meetings, capturing requirements, and documenting client communications across MTFs, UBO leadership, and DHA operational teams. • Track risks, issues, and action items, maintaining logs, monitoring due dates, and escalating items that require Program Manager attention. • Adhere to project plans, processes, and timelines, delivering high-quality work products on schedule in a dynamic, deadline-driven environment.