• The Senior Project Manager is responsible for leading the successful delivery of complex, enterprise-scale ServiceNow implementations across multiple modules and client environments. • This role manages the full project lifecycle, including planning, requirements gathering, design validation, testing, deployment, and post-go-live support. • The Senior Project Manager serves as the primary liaison between clients, stakeholders, and delivery teams, ensuring projects are completed on time, within budget, and aligned with business objectives. • Lead end-to-end delivery of ServiceNow implementations, including ITSM, ITOM, ITAM, IRM, HRSD, SPM, and related modules. • Develop and manage project plans, timelines, milestones, and deliverables. • Oversee all project phases, including discovery, requirements gathering, design, configuration, testing, deployment, and hypercare support. • Ensure project objectives are achieved within approved scope, schedule, and budget. • Build and maintain strong client relationships through proactive communication and delivery excellence. • Clearly communicate project progress, risks, issues, and key decisions to technical and non-technical audiences. • Manage scope, change requests, dependency tracking, and governance processes. • Ensure compliance with PMO standards, project methodologies, and organizational delivery frameworks. • Monitor project health, quality metrics, and delivery performance.

• Lead diverse medical communication initiatives, including exhibit booths, patient materials, advisory boards, publications, clinical posters, newsletters, KOL development, and webcasts • Oversee project lifecycle from planning to completion, ensuring timelines, budgets, and quality standards are met • Guide and support Project and Associate Project Managers, resolving challenges and optimizing workflow • Proactively manage risks and escalate complex issues to senior leadership when necessary • Serve as the primary client partner, building trust and leading strategic discussions • Maintain strong relationships with faculty, external stakeholders, and Key Opinion Leaders • Conduct client meetings, status updates, and program reviews, communicating insights and recommendations clearly • Identify opportunities for organic account growth and contribute to new business initiatives • Coordinate with internal teams including Medical Strategy, Editorial, Creative, Meeting, IT & Web, Fulfillment, and Accounting • Manage external vendors and freelance contractors to ensure quality, cost efficiency, and timely delivery • Support development and refinement of internal SOPs and processes • Oversee program financials, including forecasting, margin management, and scope adherence • Approve project budgets and proactively address scope changes or overages • Lead project teams, providing coaching, guidance, and performance feedback • Support leadership in team performance reviews and advancement planning • Contribute to new business proposals, presentations, and client research • Enhance internal processes and tools for greater efficiency and quality • Travel up to 25%, including nights and weekends as needed

• Lead assigned projects from initiation through completion (examples include exhibit booths, patient materials/programs, advisory boards, roundtables, teleconferences/webcasts, publications, clinical posters, monographs, newsletters, KOL activities, speakers’ bureaus, case studies, speaker training). • Ensure delivery meets client expectations, timelines, and budgets. • Develop and maintain project timelines, status reports, and tracking tools. • Conduct project launch meetings, coordinate ongoing activities, and manage close-out processes. • Delegate tasks and coordinate workflow to ensure timely, compliant completion. • Identify, assess, and proactively address risks, issues, and scope changes. • Serve as primary client contact for assigned projects; manage day-to-day communication and expectations. • Lead project status calls, prepare agendas, updates, and action items. • Respond to client questions and feedback professionally, escalating issues when necessary. • Build and maintain strong working relationships with clients, faculty, and external stakeholders. • Coordinate internal and external resources for successful project execution. • Collaborate with Medical Strategy, Editorial, Creative, Meeting, IT & Web, Fulfillment, and Accounting teams. • Manage external vendors and freelance partners for logistics, production, and content development. • Develop, monitor, and manage project budgets aligned with approved scopes. • Track financials and forecast project spend in collaboration with finance/accounting. • Partner with internal teams to manage vendor costs and reconcile project financials. • Mentor and support junior team members (Associate Project Managers, Project Coordinators).

• Assist with the management of eDiscovery cases by driving work through various operational departments to meet litigation project requests • Create work orders for tasks associated with data intake, culling, processing, hosting and production • Complete quality checks to ensure the accuracy and completeness of work product before it is released to clients • Maintain a good understanding of eDiscovery, market competitors and the tools used to support the industry • Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows • Communicate proper expectations for scope and deadlines to internal and external stakeholders • Manage the pod’s work request queue • Participate in process improvement initiatives as identified by pod leaders • Perform other related duties as assigned