• Lead diverse medical communication initiatives, including exhibit booths, patient materials, advisory boards, publications, clinical posters, newsletters, KOL development, and webcasts • Oversee project lifecycle from planning to completion, ensuring timelines, budgets, and quality standards are met • Guide and support Project and Associate Project Managers, resolving challenges and optimizing workflow • Proactively manage risks and escalate complex issues to senior leadership when necessary • Serve as the primary client partner, building trust and leading strategic discussions • Maintain strong relationships with faculty, external stakeholders, and Key Opinion Leaders • Conduct client meetings, status updates, and program reviews, communicating insights and recommendations clearly • Identify opportunities for organic account growth and contribute to new business initiatives • Coordinate with internal teams including Medical Strategy, Editorial, Creative, Meeting, IT & Web, Fulfillment, and Accounting • Manage external vendors and freelance contractors to ensure quality, cost efficiency, and timely delivery • Support development and refinement of internal SOPs and processes • Oversee program financials, including forecasting, margin management, and scope adherence • Approve project budgets and proactively address scope changes or overages • Lead project teams, providing coaching, guidance, and performance feedback • Support leadership in team performance reviews and advancement planning • Contribute to new business proposals, presentations, and client research • Enhance internal processes and tools for greater efficiency and quality • Travel up to 25%, including nights and weekends as needed

• Lead assigned projects from initiation through completion (examples include exhibit booths, patient materials/programs, advisory boards, roundtables, teleconferences/webcasts, publications, clinical posters, monographs, newsletters, KOL activities, speakers’ bureaus, case studies, speaker training). • Ensure delivery meets client expectations, timelines, and budgets. • Develop and maintain project timelines, status reports, and tracking tools. • Conduct project launch meetings, coordinate ongoing activities, and manage close-out processes. • Delegate tasks and coordinate workflow to ensure timely, compliant completion. • Identify, assess, and proactively address risks, issues, and scope changes. • Serve as primary client contact for assigned projects; manage day-to-day communication and expectations. • Lead project status calls, prepare agendas, updates, and action items. • Respond to client questions and feedback professionally, escalating issues when necessary. • Build and maintain strong working relationships with clients, faculty, and external stakeholders. • Coordinate internal and external resources for successful project execution. • Collaborate with Medical Strategy, Editorial, Creative, Meeting, IT & Web, Fulfillment, and Accounting teams. • Manage external vendors and freelance partners for logistics, production, and content development. • Develop, monitor, and manage project budgets aligned with approved scopes. • Track financials and forecast project spend in collaboration with finance/accounting. • Partner with internal teams to manage vendor costs and reconcile project financials. • Mentor and support junior team members (Associate Project Managers, Project Coordinators).

• Assist with the management of eDiscovery cases by driving work through various operational departments to meet litigation project requests • Create work orders for tasks associated with data intake, culling, processing, hosting and production • Complete quality checks to ensure the accuracy and completeness of work product before it is released to clients • Maintain a good understanding of eDiscovery, market competitors and the tools used to support the industry • Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows • Communicate proper expectations for scope and deadlines to internal and external stakeholders • Manage the pod’s work request queue • Participate in process improvement initiatives as identified by pod leaders • Perform other related duties as assigned

• Manage a portfolio of international markets and technology initiatives from planning through implementation and operational handoff. • Lead status discussions with Brand Partners and regional teams, ensuring roadmap progress, milestone tracking, issue resolution, and executive visibility. • Conduct technology discovery, assessments, and readiness evaluations for new and existing Brand Partners. • Drive execution of market launch plans and technology deployment activities to ensure successful store and country openings. • Coordinate and execute UAT, testing, solution validation, configuration activities, readiness assessments, and go-live support. • Perform onsite implementation support and last-mile deployment activities to ensure technology solutions are delivered accurately and consistently. • Build and maintain relationships with technology vendors and support partners across assigned regions. • Coordinate issue resolution activities between Brand Partners, vendors, support providers, and internal technology teams. • Drive vendor discovery, evaluation, technology assessments, onboarding, transition, and offboarding activities. • Identify capability gaps and support the evolution of the StoreConnect technology ecosystem through new vendor evaluations and solution recommendations. • Develop repeatable processes, governance, reporting, and implementation frameworks that improve scalability and execution across international markets. • Create project plans, status reports, executive updates, risk registers, and implementation schedules. • Partner cross-functionally with Operations, Development, Marketing, Supply Chain, Finance, Legal, Product Management, and Solution Engineering teams.