• Managing communication between the customer care team, administrative team and the clinical team, for all parties in LTD client absence programs including employees, client company, health care providers and clinical partners. • Ensuring legal compliance and confidentiality, provide timely notifications to employees and client company, review documentation for approvals and denials, respond to periodic audits. • Utilizing your deep expertise as a Subject Matter Expert in Leave of Absence programs. Ensuring guidance on compliance and effective communication, significantly impacting clients' leave management processes. • Leading a virtual team (across multiple locations), defining roles and responsibilities and establishing direct accountabilities to achieve business goals. • Focusing on building talent and people capability to enable a high-performance culture. • Responding timely and accurately to client and internal inquiries, according to established standards with attention to style, tone, and manner of communication. • Communicating important information on new/updated processes and procedures to staff. • Providing ongoing client support with the use of diagnostic skills to identify root cause of client issues, develop solutions and recommend appropriate action to prevent recurrence of problems. • Identifying opportunities for continuous improvement. Managing the established Key Performance Indicators (KPI’s) and ensuring Performance Guarantees are met. • Managing and overseeing workload, performance management, personnel management, and goal setting for the team. Performing side by side listening/shadowing and coaching with team members to assist in the further development of staff and as an escalation point for complex issues.

• administer and manage clients' leave and accommodation programs • ensure compliance with applicable laws and regulations, including FMLA, ADA, state leave programs • evaluate documentation and facilitate case management processes • serve as subject matter expert for LOA and ADA accommodation programs • administer leave and accommodation cases from initiation through resolution • lead ADA interactive process engaging employees and stakeholders • review medical documentation for completeness, sufficiency, and consistency • identify and recommend reasonable accommodation • maintain complete, accurate, and timely case documentation • communicate with employees, managers, and other stakeholders

• responsible for strategy, management, and retention of a high-revenue and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • consulting with clients regularly on best practices to increase product adoption and utilization • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk • strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews • informing clients of changes in legislation that affect disability, workers compensation and FMLA management • acting as a change agent; Seeks out and pursues new ideas for continuous improvement • traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

• Develop a deep understanding of the Martech domain to qualify prospects' goals and requirements and effectively articulate Insider One's value offering • Engage with prospects as a solution consultant and trusted advisor during the pre-sales process • Contribute to the sales strategy connecting prospects' requirements and desires with Insider One platform and products • Craft personalised demos and presentations, and pitch them to business and technical audiences • Take the lead in internal coordination for responding to the technical parts of RFIs/RFPs • Maintain awareness of the product roadmap and new features, and share market insights with the Product Management Team • Take responsibility for handing the new clients over to the Insider One Customer Success Team for a smooth onboarding experience • Help the sales team create personalized decks & use cases when required and requested