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Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Senior Manager, Client Management – Alight Leave Solutions
Location
Illinois
Posted
4 days ago
Salary
$120K - $140K / year
Seniority
Senior
Job Description
Senior Manager, Client Management – Alight Leave Solutions
Alight Solutions
• responsible for strategy, management, and retention of a high-revenue and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • consulting with clients regularly on best practices to increase product adoption and utilization • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk • strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews • informing clients of changes in legislation that affect disability, workers compensation and FMLA management • acting as a change agent; Seeks out and pursues new ideas for continuous improvement • traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed
Job Requirements
- 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent
- excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts
- compelling analytical skills with the ability to translate data into actionable insights
- experience managing pricing and financial models
- ability to partner with the Sales/Commercial Team to identify expansion opportunities
- experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion
- experience in HR services, business management, disability/absence, and healthcare
Benefits
- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
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