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Alight Solutions logo
Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Senior Manager, Client Management – Alight Leave Solutions

Location

Illinois

Posted

4 days ago

Salary

$120K - $140K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

Senior Manager, Client Management – Alight Leave Solutions

Alight Solutions

• responsible for strategy, management, and retention of a high-revenue and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • consulting with clients regularly on best practices to increase product adoption and utilization • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk • strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews • informing clients of changes in legislation that affect disability, workers compensation and FMLA management • acting as a change agent; Seeks out and pursues new ideas for continuous improvement • traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

Job Requirements

  • 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent
  • excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts
  • compelling analytical skills with the ability to translate data into actionable insights
  • experience managing pricing and financial models
  • ability to partner with the Sales/Commercial Team to identify expansion opportunities
  • experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion
  • experience in HR services, business management, disability/absence, and healthcare

Benefits

  • health, dental and vision coverages starting Day One
  • wellbeing programs
  • retirement plans with contribution matching
  • generous time off
  • parental leave
  • continuing education
  • career growth opportunities

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