• responsible for strategy, management, and retention of a high-revenue and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • consulting with clients regularly on best practices to increase product adoption and utilization • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk • strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews • informing clients of changes in legislation that affect disability, workers compensation and FMLA management • acting as a change agent; Seeks out and pursues new ideas for continuous improvement • traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

• Develop a deep understanding of the Martech domain to qualify prospects' goals and requirements and effectively articulate Insider One's value offering • Engage with prospects as a solution consultant and trusted advisor during the pre-sales process • Contribute to the sales strategy connecting prospects' requirements and desires with Insider One platform and products • Craft personalised demos and presentations, and pitch them to business and technical audiences • Take the lead in internal coordination for responding to the technical parts of RFIs/RFPs • Maintain awareness of the product roadmap and new features, and share market insights with the Product Management Team • Take responsibility for handing the new clients over to the Insider One Customer Success Team for a smooth onboarding experience • Help the sales team create personalized decks & use cases when required and requested

• Collaborating with sales, product, and customer success teams to understand client requirements and tailor solutions that meet their specific needs • Designing and deploying solutions for cyber security risk management and cybersecurity asset attack surface management ecosystems • Providing support during presales activities such as configuring sandbox environments and solution refinement • Keeping abreast of new cybersecurity trends, technologies and threats and updating solutions accordingly • Delivering technical presentations, training sessions, and demonstrations to clients and internal teams • Participating in the testing and validation of new products and solutions • Other duties as assigned

• Responsible for designing a solution to leverage Salesforce products, features, and best practices extended with custom components to meet customer needs • Delivers technical and non-technical documentation for assigned projects, with relevant architecture diagrams (data models, high-level architecture, integration architecture, etc.) • Responsible for overall solution design, build task development, estimating effort to complete build tasks, and oversight of reporting/dashboard creation and UAT. • Familiarity with the difference between declarative and programmatic development, partner applications (i.e. Conga, DocuSign, AccountingSeed, etc), and general AppExchange products and when it is appropriate to use each in relation to customer requirements. • Demonstrates the ability to perform Salesforce.com administration/configuration/data migration duties as needed • Works effectively individually and with Coastal Cloud team members and client members toward customer satisfaction and success • Act as a solution SME, working with Delivery leadership and Account Executives to accurately scope sales proposals • Partner with Project Managers to encourage a collaborative environment with delivery and customer project teams. • Seeks opportunities to develop professional and technical skills, while also providing guidance and support to Coastal Cloud team members for technical and professional growth • Achieves and maintains necessary Salesforce technical certifications and Salesforce partner certifications