• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. • Understand client needs and ensure deliverables meet expectations, including KPIs and service levels. • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC). • Perform project escalations in a timely manner when client performance requirements are not met. • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. • Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.

• Responsible for renewing existing block of current clients through strategy • Consultation, negotiation, positioning value adds, making plan recommendations and providing overall support • Maintaining strong relationships with our distribution partners, brokers and employer groups • Renew assigned book of business - lead renewal delivery, develop renewal strategy • Ensure successful implementation of new business by working closely with Sales Consultants and Underwriting Operations • Provide general support and escalated service during the plan year • Problem solving/issue resolution • Personal contact with clients - face to face meetings, phone calls, virtual web meetings • Creates, analyzes, and presents reporting packages • Coordinating and presenting renewals, claim reviews with appropriate follow-through • Oversee stop loss renewal with Account Associates • Assess performance of groups during the plan year • Review monthly utilization trends to help prepare for the next renewal • Share insights with internal partners to help calculate renewal increase • Discuss new programs, value-added benefits, Healthcare reform guidelines, plan ideas, and recommended solutions with the broker and employer • Provide internal and external training as required

• Own and achieve annual professional services bookings quota • Originate, pursue, and close professional services opportunities across assigned accounts and territories • Sell implementation, upgrade, and post-go-live enhancement services for Infios solutions • Operate as a field-based seller, engaging directly with client executives • Develop and manage a services sales pipeline • Collaborate with Account Executives where services are sold alongside software • Partner with delivery leadership to ensure accurate scoping, pricing, risk alignment • Lead development and negotiation of proposals and Statements of Work (SOWs) • Serve as a trusted advisor to client executives throughout the services sales cycle • Support smooth handoffs to delivery teams following deal close.

• Serve as the strategic advisor and primary liaison between Mindtickle and its most important customers. • Drive customer value, adoption, renewal, and expansion within existing accounts. • Align Mindtickle’s solutions with the client’s business goals. • Bring a partnership mindset and strong business acumen. • Manage complex client relationships.