Mindtickle

• We are looking for a bright, curious, customer-focused Professional Services Consultant who is equipped with strategic and tactical abilities and motivated to help customers achieve success. • This position provides the opportunity to work with some of the smartest individuals from both within MindTickle and with our customers, who work in fast-growing companies across a variety of industries. • Our PS Consultants are Mindtickle experts who are responsible for the successful delivery of solutions to customer enablement challenges using our SaaS platform. • Leveraging extensive MindTickle product knowledge, best practices, and implementation experience, the PS Consultant accelerates customer time to value and ensures each customer is getting the maximum value from Mindtickle.

• Become a Trusted Partner: Collaborate closely with sales to understand the unique needs of enterprise customers, conduct insightful pre-demo analyses, and balance multiple exciting sales cycles. • Lead and Mentor: Share your expertise by mentoring and training your peers and colleagues across the organization, contributing to a culture of continuous learning and growth. • Showcase Innovation: Deliver compelling demonstrations of Mindtickle's cutting-edge solutions, tailored to the specific challenges and opportunities of prospects and existing customers, both in person and virtually. • Craft the Narrative: Develop engaging product demo scripts and scenarios, and maintain dynamic demo environments that bring our value proposition to life. • Architect Solutions: Lead the development and execution of impactful Proof of Concept engagements that demonstrate tangible results for our prospects. • Influence Our Growth: Contribute to our success by responding to RFIs/RFPs, staying ahead of our product roadmap and the competitive landscape, and collaborating cross-functionally with Product, Customer Success, and Marketing teams. • Be the Voice of the Customer: Translate critical business needs into product requirements, ensuring we exceed customer expectations and identify exciting opportunities to strengthen our brand. • Master the Landscape: Develop a deep understanding of the business and technical challenges our product addresses, including key industry regulations, business drivers, evolving needs, and security considerations. • Make Your Mark: Represent Mindtickle at key marketing events, including user conferences, trade shows, and webinars. • Shape Market Perception: Go beyond individual sales cycles by co-leading Analyst Relations inquiries and evaluations. You will build the specialized demos and deliver the technical narratives that influence top-tier industry reports.

• Research and identify potential customers for Mindtickle • Reach out to prospects through calls, emails, and LinkedIn to create awareness and interest • Support the team by qualifying leads and setting up discovery calls • Maintain accurate records of outreach and responses using internal tools • Respond to prospect queries with a problem-solving mindset • Collaborate closely with marketing and sales teams to learn best practices • Consistently work towards activity and learning goals

• Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings. • Create and manage implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s) and stated business outcomes. • Prepare customer teams to successfully manage MindTickle. • Advise on configuration for the MindTickle platform, including user administration, content organization, reports, and analytics. • Build trusted relationships with customer stakeholders by developing, executing, optimizing and assessing enablement programs. • Provide recommendations on communication and change management strategy for program adoption. • Ensure quick time to value and deliver a successful deployment that meets enablement/program goals and a positive user experience. • Guide customer stakeholders on how to use performance data to identify knowledge or skill gaps across their teams, recommending enablement strategies and KPIs. • Maintain accurate time cards, project schedules, scope, risks and dependencies. • Deliver strategic guidance and planning workshops to customer stakeholders. • Collaborate with cross functional departments like Customer Success, Product, Sales and Marketing teams. • Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience. • Provide input on process improvements within the Customer Success organization.

• Own customer-specific value story & messaging • Build tailored account narratives • Create executive-ready positioning for renewal/expansion • Partner with Client Partners for save/expand pursuits • Develop competitive differentiation narratives • Capture voice-of-customer patterns for messaging updates • Collaborate with Product & CX leadership for thought leadership materials

• Engage and penetrate targeted accounts by identifying and qualifying new buyers • Navigate complex sales cycles, showcasing the value of Revenue Enablement cloud products to C-level executives • Manage and forecast sales activities using Salesforce, ensuring high customer satisfaction • Drive new business opportunities within existing accounts • Collaborate with team members and partners to address customer challenges • Conduct engaging online product demonstrations and presentations • Uphold professional and ethical interactions with clients and colleagues • Adhere to company policies while maintaining confidentiality

• Manage complex sales cycles which may include presenting the value of our portfolio of Sales Enablement Cloud products to C-level executives • Penetrate targeted accounts within named account territory, contact and qualify new buyers, uncover and analyze customer needs, develop a solution/value propositions, and negotiate contract terms • Conduct online demos of our products via web technologies and web-based presentations • Facilitate communications with other team members and partners, such as Salesforce, to solve unique customer business challenges • Manage and forecast sales activity in salesforce.com • Maintain professional and ethical conduct with internal and external customers • Comply with company standards, policies, and mission statement • Maintain confidentiality where appropriate as well as a high degree of ethics

• Selling our sales enablement, learning, and marketing portfolio of products within our commercial segment accounts • Executing successful sales strategies that will drive customer value for subscription licenses and professional services

• Serve as the strategic advisor and primary liaison between Mindtickle and its most important customers. • Drive customer value, adoption, renewal, and expansion within existing accounts. • Align Mindtickle’s solutions with the client’s business goals. • Bring a partnership mindset and strong business acumen. • Manage complex client relationships.

• Assist in planning and executing field events, webinars, conferences, executive dinners, and partner programs. Manage event logistics, vendor coordination, shipping, booth setup, gifting, and materials preparation. Support onsite event execution and post-event follow-up tasks. • Work with AEs and SDRs to support territory-level marketing activities. Help create outreach templates, follow-up sequences, Marketo email copy and light personalization for events. Coordinate with demand gen and PMM to ensure alignment with campaign messaging. • Track program timelines, budgets, invoices, and vendor contracts. Manage event calendars, registrations, attendee lists, and CRM updates. Own shipping logistics and inventory for event assets and swag. • Maintain dashboards for program performance, event attendance, and pipeline contribution. Support tracking of leads, follow-up activity, and influenced pipeline. Provide weekly summaries and insights to the Field Marketing team.