Trustmark Benefits

• Responsible for reviewing and processing claims • Identifying irregularities and reviewing for accuracy, and completeness • Complying with policy provisions and appropriate state and federal laws • Initiates independent analysis of claims that need additional review • Manages active claims while adhering to department time service standards • Gathers and reviews data from different sources • Manages more complex claim operational activities • Reviews complex medical, financial records and legal documents

Role Description The responsibility of this position includes supporting, enhancing, and leading the design, implementation, and ongoing operation of the Identity Governance and Administration (IGA) program, with responsibilities aligned to experience level. This role supports application onboarding, workflow configuration, identity lifecycle management, and the reliability of IGA systems to ensure effective access governance. The position contributes to protecting the confidentiality, integrity, and availability of organizational data by implementing and maintaining controls for access provisioning, deprovisioning, certification, and access reviews. As proficiency increases, the Identity and Access Management (IAM) Engineer assumes greater accountability for solution architecture, technical leadership, and strategic advancement of the IAM program. Responsibilities - Support SailPoint Identity Security through configuration, maintenance and application onboarding, including connector configuration and testing. - Assist in implementing identity lifecycle processes, including joiner, mover, and leaver events. - Support RBAC models, access certifications, and separation-of-duties configurations to ensure effective access governance. - Execute access provisioning, deprovisioning, and role changes according to defined standards. - Perform integrations with on-prem and cloud directories and supported cloud platforms. - Assist with reporting, metrics, and audit evidence collection for access reviews and compliance activities. - Contribute to IAM automation efforts using PowerShell, Python, SQL, RPA, or Power Automate. - Troubleshoot access and integration issues with support from senior engineers. - Develop foundational knowledge of IAM architecture, standards, and compliance requirements. - Configure, integrate, and tailor IAM solutions to align business needs with identity creation, deletion, vaulting, and password management standards. - Associates are expected to perform all additional duties as assigned. Qualifications - Bachelor's Degree or equivalent combination of education and experience. - 2 years Supporting IAM or IGA solutions with SailPoint. - Working knowledge of SailPoint Identify Security, including application onboarding and configuration. - Understanding of identity lifecycle management and access governance concepts. - Ability to build workflows, RBAC models, and support user access lifecycle management. - Exposure to Java, REST APIs, and scripting or automation tools. - Familiarity with Active Directory and Entra ID. - Experience integrating systems via APIs, including building custom integrations. - Debug complex issues, analyze logs, and resolve production incidents efficiently. - Strong communication skills with the ability to explain technical concepts clearly. - Experience connecting "disconnected" or legacy applications to identity platforms using JSON, CSV parsing, or automated UI interaction techniques. - Ability to communicate technical concepts clearly and work effectively in a team environment. - Strong analytical and problem-solving skills with the ability to exercise sound judgment in high-pressure situations, while managing competing priorities and deadlines. - Relevant certifications such as SailPoint Certified Identity Security Engineer, CIMP (Certified Identity Management Professional) preferred. Physical Requirements & Working Conditions - Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens. Disclaimer - Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time. - Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. - Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. - No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

• Managing and processing billing activities for clients • Handling invoices, reconciling payments, and addressing billing issues and inquiries • Enters daily premium deposit and validates balanced debits; audits & researches incoming checks; issues premium refunds as needed • Primary contact for external customer correspondence; assists with customer service duties, including generating past due calls, change processing, and other information requests or data entry requests • Prepares monthly invoices for external vendors/carriers; enters payments and tracks past due payments; communicates with customers related to past due vendor/carrier payments and logs information • Accurately processes and reconciles premium payments at an employee policy level, following company guidelines

• Responsible for driving new product development through deep market research, trend analysis, and customer insight • Identifies emerging market opportunities and translates data-driven insights into a clear product vision and prioritized roadmap • Leverages continuous discovery and validation to ensure products solve meaningful customer problems • Partners cross-functionally to align innovation efforts with long-term growth objectives and operational execution • Builds repeatable systems for market intelligence, feedback, and performance measurement • Leads risk analysis on key issues including internal and external resources and capabilities needed to bring new products successfully to market • Establishes and manages budgets, operational plans for products under development and management • Leads development of health product claims strategy, including claims integration solutions • Responsible for overall value-add/care delivery strategies relative to supplemental health products

• Increase new business sales through partnerships with benefit distributors • Establish, update and manage target account lists and pipeline management • Follow a comprehensive sales process including marketing programs and customer needs analysis • Manage external and internal stakeholders throughout the sales process • Monitor and report on competition to evaluate position in the marketplace

• Increases new business sales through establishing strong, consultative partnerships with major worksite and voluntary benefit distributors • Activities will include learning and staying informed on health care trends, market intelligence and product information • Managing both external and internal stakeholders throughout the sales process • Proactively develop and maintain an effective relationship with Sales Implementation, Key Account Managers, etc. • Report and monitor competition to evaluate Trustmark’s position in the marketplace • Utilize Salesforce for activity reporting, forecasting, business requests, and pipeline management

• Oversee daily operations of billing, client services, and premium reconciliation team • Monitor performance measures and recommend corrective actions • Manage billing associates, including hiring and performance appraisals • Ensure performance levels are met and recommend action plans • Handle escalated service issues with customers • Proactively improve customer experience and performance by reviewing metrics • Manage multiple projects by assigning resources and implementing schedules • Review control point audits as part of ICFR processes • Identify process improvement opportunities within the department

• Responding to high volume of inbound client/customer requests and inquiries • Providing information and processing basic customer profile changes • Gathering information and making appropriate decisions focusing on the first call resolution • Documenting customer interactions in the appropriate systems • Researching and resolving complex customer inquiries and escalations • Retaining clients at risk of terminating • Coordinating with internal departments as necessary

• Responding to high volume of inbound client/customer requests • Providing information and processing basic customer profile changes • Documenting customer interactions in appropriate systems • Determining root cause and resolving client/customer issues

• Serves as the dedicated, single point of contact for assigned key top producer accounts • Works with key producers to ensure they are receiving the tools and support needed to achieve their goals • Provides proactive management of producer relationships post-implementation, ensuring clients get the most out of Trustmark’s products and services • Responsible for escalated service levels (SLAs), Customer Satisfaction, Effort and NPS scores for defined accounts • Review responses from Subject Matter Experts for completeness and accuracy before sending response to external relationship • Triage inquiries/issues completely to involve correct Subject Matter Experts for quick and effective resolution • Accountable for timely resolution of escalated/complex issues • Responsible for tracking, reporting and achieving Service Level goals for assigned relationships • Make recommendations to improve service results • Overall accountability for effective completion and management of all service requests for identified accounts • Conduct ad hoc or formal training with internal and external associates when service-related trends are identified • Develop and communicate service report card for assigned relationships for producers shared with Trustmark senior leadership