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ScalableOS

ScalableOS is a premium offshoring solutions provider based in the Philippines.

Service Delivery Project Manager

Project ManagerProject ManagerOtherRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

101 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAzure

Job Description

Service Delivery Project Manager

ScalableOS

• Manage full project lifecycle: intake, kickoff, planning, execution, monitoring, and closeout • Ensure alignment between approved sales scope and delivery execution • Maintain project schedules, milestones, risk registers, and documentation • Coordinate and manage scope changes and formal change orders • Ensure adherence to project delivery standards and documentation requirements • Coordinate engineering resources across Helpdesk, Projects, and Cybersecurity teams • Collaborate with Service Managers and Team Leads to balance project work with operational commitments • Forecast resource capacity needs and proactively escalate constraints • Serve as the primary point of contact for clients during active projects • Lead project kickoff meetings and recurring status updates • Proactively manage expectations when risks, delays, or scope changes arise • Deliver executive-level communications, especially for enterprise and regulated clients • Monitor project budgets, labor utilization, and gross margin performance • Ensure billable hours align with approved estimates • Escalate financial risks and margin concerns early • Coordinate billing milestones and support accurate percent-complete tracking • Partner with Sales during project handoffs to validate scope clarity • Work closely with Solution Architects and Engineers on technical risk alignment • Support Account Managers in maintaining strong client relationships • Maintain accurate project records in ConnectWise or equivalent PSA systems • Ensure technical documentation is complete prior to project closure • Contribute to continuous improvement of project templates, workflows, and delivery standards

Job Requirements

  • Minimum 5 years of experience in project management within IT, MSP, or service delivery environments
  • Experience managing infrastructure, cloud, or cybersecurity-related projects
  • Proven ability to manage budgets, timelines, and cross-functional teams
  • Strong client-facing communication and stakeholder management skills
  • Experience working in structured SLA-driven environments
  • Experience with ConnectWise Manage or equivalent PSA tool (required)
  • Understanding of Microsoft 365, Azure, networking, and cybersecurity environments
  • MSP project delivery experience strongly preferred
  • Ability to work between 7:00 AM – 7:00 PM HST, with flexibility as business needs require
  • Willingness to work up to 40–55 hours per week, including potential after-hours or weekend support
  • Strong financial acumen with accountability for project gross margin (target ≥50%)
  • Ability to maintain high schedule performance (90%+ on-time delivery)
  • Strong risk identification and escalation capabilities
  • High level of ownership — focused on outcomes, not just task coordination
  • Ability to operate in a fast-paced, evolving service delivery environment

Benefits

  • Competitive Pay +10% Night Differential
  • Fully Remote Setup
  • Full-Time Employment
  • Company-Provided Laptop
  • Complete Statutory Benefits
  • HMO with Free Dependent Life Insurance (Up to 3M coverage)

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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced and results-driven Project Manager to lead and oversee projects from initiation through completion in a fully remote environment. The ideal candidate will be responsible for planning, executing, and delivering projects on time, within scope, and within budget while coordinating cross-functional teams. This role requires strong leadership, organization, communication, and problem-solving skills. - Define project scope, goals, and deliverables in collaboration with stakeholders - Develop detailed project plans, timelines, and budgets - Coordinate internal teams and external vendors to ensure smooth execution - Monitor project progress and adjust plans as needed - Identify and manage project risks and issues - Ensure projects are delivered on time and within budget - Facilitate virtual meetings and provide regular status updates to leadership - Maintain accurate project documentation and reporting - Ensure quality standards are met throughout project lifecycle - Drive continuous improvement in project management processes Qualifications - Bachelor’s degree in Business, Management, or related field (or equivalent experience) - 3–5+ years of project management experience - Proven ability to manage multiple projects simultaneously - Strong leadership and team coordination skills - Excellent communication and stakeholder management skills - Experience with project management tools (Asana, Trello, Monday.com, Jira, or similar) - Strong analytical and problem-solving abilities - Ability to work independently in a remote environment Requirements - PMP, CAPM, or other project management certification - Experience managing cross-functional remote teams - Budget management and financial tracking experience - Knowledge of Agile or Scrum methodologies Work Environment - Fully remote - Standard business hours (may require flexibility based on project needs) - Deadline-driven and collaborative virtual environment Compensation & Benefits - Competitive salary based on experience - Health, dental, and vision insurance - Paid time off - Retirement plan options - Professional development and certification support

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