Lawton Business Solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a knowledgeable and customer-focused Technical Support Specialist to provide remote technical assistance to clients and internal teams. The ideal candidate will diagnose and resolve hardware, software, and system-related issues while delivering exceptional customer service. This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a remote environment. - Provide remote technical support via phone, email, chat, or ticketing systems - Diagnose and resolve hardware, software, and network issues - Install, configure, and maintain computer systems and applications - Document support requests, resolutions, and system updates accurately - Escalate complex technical issues to higher-level support when necessary - Assist with onboarding/offboarding technical setup for employees - Maintain knowledge base articles and technical documentation - Ensure timely resolution of tickets in accordance with service-level agreements (SLAs) - Educate users on best practices and system functionality Qualifications - Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) - 2+ years of technical support or help desk experience - Strong knowledge of Windows and/or macOS operating systems - Familiarity with Microsoft 365, Google Workspace, and common business applications - Basic understanding of networking concepts (TCP/IP, VPN, DNS, routers) - Experience with remote desktop tools and ticketing systems - Strong troubleshooting and problem-solving skills - Excellent written and verbal communication skills - Ability to work independently in a remote setting Requirements - CompTIA A+, Network+, or similar certifications - Experience supporting cloud-based platforms - Knowledge of cybersecurity best practices - Experience in multi-location or remote workforce environments Work Environment - Fully remote - Standard business hours - Performance-based metrics and ticket resolution targets Compensation & Benefits - Competitive salary based on experience - Health, dental, and vision insurance - Paid time off - Remote work flexibility - Professional development and certification support

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and organized Accounts Payable Specialist to manage the company’s outgoing payments and ensure accurate and timely processing of vendor invoices. The ideal candidate will maintain financial accuracy, support compliance efforts, and build strong vendor relationships in a fully remote work environment. This role requires strong attention to detail, accountability, and the ability to meet deadlines. - Review, verify, and process vendor invoices accurately and in a timely manner - Match purchase orders, invoices, and receiving documentation - Ensure proper coding of expenses to general ledger accounts - Prepare and process electronic payments, ACH, and checks - Reconcile vendor statements and resolve discrepancies - Maintain organized and accurate accounts payable records - Respond to vendor inquiries and maintain positive relationships - Assist with month-end closing activities and reporting - Support audit requests and compliance documentation - Ensure adherence to company policies and financial procedures Qualifications - Associate’s or Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience) - 2+ years of accounts payable experience - Strong understanding of basic accounting principles - Experience with accounting software (QuickBooks, SAP, Oracle, or similar) - Proficiency in Microsoft Excel - High attention to detail and accuracy - Strong organizational and time-management skills - Ability to work independently in a remote environment - Excellent communication skills Preferred Skills - Experience processing high-volume invoices - Knowledge of multi-state sales tax regulations - Experience with ERP systems - Familiarity with internal controls and audit procedures Work Environment - Fully remote - Standard business hours - Fast-paced, deadline-driven environment Compensation & Benefits - Competitive salary based on experience - Health, dental, and vision insurance - Paid time off - Retirement plan options - Professional development opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a friendly, professional, and customer-focused Customer Service Representative to provide exceptional support to our customers in a fully remote environment. The ideal candidate will handle inquiries, resolve issues, and ensure a positive customer experience across phone, email, and chat platforms. This role requires strong communication skills, patience, and the ability to multitask effectively. - Respond promptly to customer inquiries via phone, email, and live chat - Provide accurate information about products, services, policies, and procedures - Resolve customer complaints and escalate complex issues when necessary - Process orders, returns, exchanges, and account updates - Document customer interactions in CRM systems - Meet performance metrics including response time and customer satisfaction - Collaborate with internal teams to resolve customer concerns - Identify opportunities to upsell or recommend additional services when appropriate - Maintain professionalism and empathy in all communications Qualifications - High school diploma or equivalent (Associate or Bachelor’s degree preferred) - 1–2 years of customer service experience (remote experience preferred) - Excellent verbal and written communication skills - Strong problem-solving and conflict-resolution abilities - Comfortable using CRM software and digital communication tools - Strong typing and multitasking skills - Ability to work independently in a remote setting - Reliable internet connection and dedicated workspace Preferred Skills - Experience in e-commerce, retail, or service-based industries - Bilingual abilities (a plus) - Sales or upselling experience - Familiarity with customer service KPIs and performance tracking Work Environment - Fully remote - Flexible scheduling options (if applicable) - Performance-based environment with measurable goals Compensation & Benefits - Competitive hourly rate or salary - Performance-based incentives (if applicable) - Paid training - Health and wellness benefits (if applicable) - Opportunities for advancement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced and results-driven Project Manager to lead and oversee projects from initiation through completion in a fully remote environment. The ideal candidate will be responsible for planning, executing, and delivering projects on time, within scope, and within budget while coordinating cross-functional teams. This role requires strong leadership, organization, communication, and problem-solving skills. - Define project scope, goals, and deliverables in collaboration with stakeholders - Develop detailed project plans, timelines, and budgets - Coordinate internal teams and external vendors to ensure smooth execution - Monitor project progress and adjust plans as needed - Identify and manage project risks and issues - Ensure projects are delivered on time and within budget - Facilitate virtual meetings and provide regular status updates to leadership - Maintain accurate project documentation and reporting - Ensure quality standards are met throughout project lifecycle - Drive continuous improvement in project management processes Qualifications - Bachelor’s degree in Business, Management, or related field (or equivalent experience) - 3–5+ years of project management experience - Proven ability to manage multiple projects simultaneously - Strong leadership and team coordination skills - Excellent communication and stakeholder management skills - Experience with project management tools (Asana, Trello, Monday.com, Jira, or similar) - Strong analytical and problem-solving abilities - Ability to work independently in a remote environment Requirements - PMP, CAPM, or other project management certification - Experience managing cross-functional remote teams - Budget management and financial tracking experience - Knowledge of Agile or Scrum methodologies Work Environment - Fully remote - Standard business hours (may require flexibility based on project needs) - Deadline-driven and collaborative virtual environment Compensation & Benefits - Competitive salary based on experience - Health, dental, and vision insurance - Paid time off - Retirement plan options - Professional development and certification support

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and organized Human Resources Assistant to provide administrative and operational support to the HR department in a fully remote environment. The ideal candidate will assist with recruitment, onboarding, employee records management, payroll coordination, and compliance activities. This role requires strong communication skills, confidentiality, and the ability to multitask in a fast-paced setting. - Assist with posting job openings and reviewing applications - Schedule interviews and coordinate communication with candidates - Support onboarding and offboarding processes - Maintain and update employee records in HRIS systems - Prepare employment documents (offer letters, contracts, policy acknowledgments) - Assist with benefits enrollment and employee inquiries - Support payroll by collecting and verifying timesheets and documentation - Maintain compliance with company policies and employment regulations - Assist with employee engagement initiatives and HR projects - Prepare HR reports and maintain accurate documentation Qualifications - Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) - 1+ year of administrative or HR support experience preferred - Familiarity with HRIS and payroll systems - Proficiency in Microsoft Office (Word, Excel, Outlook) - Excellent organizational and time-management skills - Strong written and verbal communication skills - Ability to handle confidential information with discretion - Ability to work independently in a remote environment Requirements - Knowledge of basic employment laws and HR best practices - Experience supporting remote teams - Bilingual abilities (if applicable) - HR certification (a plus) Benefits - Competitive salary based on experience - Health, dental, and vision benefits - Paid time off - Remote work flexibility - Career growth and development opportunities Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a professional and customer-focused Online Chat Representative to provide real-time support to customers through live chat and messaging platforms. The ideal candidate will be an excellent communicator, tech-savvy, and capable of resolving inquiries efficiently while maintaining a positive brand voice. This role is critical in delivering exceptional customer experiences, addressing questions, resolving issues, and guiding customers through products or services. - Respond promptly to customer inquiries via live chat, messaging apps, and website platforms - Provide accurate information about products, services, policies, and promotions - Resolve customer complaints and escalate complex issues when necessary - Assist customers with orders, returns, payments, and account inquiries - Document all customer interactions accurately in the CRM system - Maintain professionalism and empathy in all communications - Meet response time, resolution, and customer satisfaction targets - Collaborate with sales, operations, and support teams as needed - Identify opportunities to upsell or cross-sell products when appropriate Qualifications - High school diploma or equivalent (Associate or Bachelor’s degree preferred) - 1–2 years of customer service experience (chat or call center experience preferred) - Excellent written communication skills - Strong typing speed and accuracy - Familiarity with CRM software and chat platforms - Ability to multitask and manage multiple chat conversations simultaneously - Strong problem-solving and conflict-resolution skills - Ability to work flexible hours Preferred Skills - Experience in e-commerce or online retail - Sales support or upselling experience - Knowledge of customer service KPIs and performance metrics Work Environment - Fast-paced digital environment - Remote-friendly - Performance-driven with measurable KPIs Compensation & Benefits - Competitive hourly rate or salary - Performance bonuses - Paid training - Growth and advancement opportunities