Role Description The Product Support team manages escalations from frontline Support and plays a critical role in resolving complex technical issues while reducing the load on Engineering. This team provides solutions directly to customers when possible and serves as a strong Voice of the Customer for Product and Engineering when escalation is needed. This role is an entry point into the PSE career path and offers significant opportunities to deepen technical skills and product expertise. - 2+ years of technical support experience in a SaaS environment - Experience with APIs, JSON, SQL, TCP/IP - Strong written and verbal communication skills with the ability to explain technical concepts clearly - Technical writing experience creating documentation, tutorials, or troubleshooting resources - Experience working with Jira or a similar issue-tracking system - A customer-focused mindset with a track record of solving problems and leaving systems better than you found them - A collaborative, can-do attitude and a team-first approach to problem solving - Comfort working in fast-paced environments and managing multiple priorities - Nice to have skills are Excel formulas, SQL, and being self-taught in something (JavaScript, Ruby, Music Production, etc.) Qualifications - Have SQL competency - Have strong Dutchie product knowledge Requirements - We are targeting a starting salary of $56,000 - $74,000 based on the intended level for this role. Benefits - Full medical benefits including dental and vision plans to ensure you always have the best care. - Equity packages in the form of stock options to all employees. - Technology (hardware, software, reading materials, etc.) allowance - Flexible vacation and sick days

Role Description As a Junior IT Engineer, you will support day-to-day HelpDesk operations, equipment management, and access administration tasks under the guidance of senior team members, while building the foundation to take on cloud and platform administration responsibilities over time. Key Responsibilities - Access & Identity Management - Process user access requests across Okta (SSO), Google Workspace, and company SaaS tools (Jira, Slack, HiBob, Runn, Miro, KnowBe4, Greenhouse, Confluence, Drata, Carmelo), following role-based access control principles. - Execute onboarding and offboarding access changes within the SLA windows defined for each system, escalating security-relevant cases (e.g. compromised accounts) immediately. - Maintain accurate, timestamped records of provisioning and deprovisioning actions to support audit trails required under SOC 2 CC6 and ISO 27001 A.9. - Equipment Lifecycle - Support procurement, configuration, and MDM enrollment of equipment for new hires and replacements, verifying security baseline compliance before delivery. - Coordinate equipment collection, remote wipe, and inventory updates at offboarding, escalating overdue returns per policy. - Assist with secure decommissioning and disposal of retired equipment, including documentation of data sanitization method. - Platform & Cloud Support - Assist with routine access requests on cloud infrastructure accounts (AWS, Google Cloud) and AI/LLM provider accounts (Anthropic, OpenAI, others) under senior supervision. - Support API key hygiene practices, including rotation reminders and revocation of compromised or leaked keys. - Flag anomalies in access patterns or usage for review by senior engineering or security staff. - Operational Financials - Help prepare monthly consumption reports for AWS and AI provider accounts. - Support monitoring of spend against budget thresholds and escalate anomalies per the defined response times. Qualifications - 1–2 years of experience in IT support, helpdesk, or systems administration (internship experience will be considered). - Basic understanding of identity and access management concepts (SSO, RBAC, MFA). - Comfort navigating SaaS admin consoles and following documented procedures precisely. - Strong attention to detail and reliability when working against defined SLAs. - Clear written communication in English for cross-regional coordination. Requirements - Exposure to cloud platforms (AWS or Google Cloud), including IAM concepts. - Familiarity with MDM platforms and endpoint security baselines. - Awareness of compliance frameworks such as SOC 2 or ISO 27001. - Spanish language proficiency, given the team's Latin American and European footprint. What Success Looks Like - Access requests and offboarding actions are completed within their defined SLA windows, with complete audit records. - Equipment is delivered, collected, and disposed of following the documented chain-of-custody process. - Anomalies and security-relevant issues are escalated promptly rather than resolved informally. - Documentation is consistently accurate enough to serve as SOC 2 / ISO 27001 evidence without rework. Benefits - 💵 Monthly USD Service Fee - 🌴 20 business days of paid Agreed Time Off—Annual + 6 Local Holidays - 🐣 Caregiver Time Off - 💻 A dynamic remote work culture. You can work from anywhere! - 🚀 An entrepreneurial environment.

Role Description The Sustaining Engineer, Electrical at Hyper Solutions is responsible for the ongoing electrical engineering ownership, support, and continuous improvement of the company's released product portfolio. This role focuses on maintaining the electrical reliability, manufacturability, quality, and performance of Hyper's power distribution equipment throughout the product lifecycle while supporting a rapidly growing manufacturing organization. Working closely with Manufacturing, Quality, Supply Chain, Customer Support, and Product Engineering, the Sustaining Engineer provides hands-on engineering support for production and field issues, executes engineering changes, and drives continuous improvements that enhance product quality, serviceability, and cost. This position is well-suited for an electrical engineer who enjoys solving real-world manufacturing and product challenges, collaborating across functions, and improving products already in production. Core Responsibilities - Provide hands-on electrical engineering support for released products throughout their lifecycle. - Execute Engineering Change Requests (ECRs) and Engineering Change Orders (ECOs) for electrical design, wiring, and control system updates. - Drive continuous improvements in product reliability, manufacturability, serviceability, and cost. - Update and maintain electrical bills of material (BOMs), schematics, wiring diagrams, and assembly documentation. - Support New Product Introduction (NPI) transitions into production from an electrical design-for-manufacturing perspective. - Resolve production issues involving wiring harnesses, control panels, terminations, electrical connectivity, and system integration. - Conduct schematic reviews, wiring diagram audits, and electrical fit reviews to prevent recurring assembly issues. - Support root cause investigations for electrical nonconformances, assembly defects, and field failures. - Evaluate component substitutions, supplier-driven design changes, and material obsolescence. Additional Responsibilities - Partner with field service teams and customers to diagnose electrical issues involving wiring, controls, grounding, power quality, and system performance. - Support warranty investigations and electrical reliability improvement initiatives. - Ensure continued compliance with applicable UL standards, customer specifications, and internal quality requirements. - Support product certifications, audits, and regulatory compliance activities. - Apply structured problem-solving methodologies including 8D, A3, 5-Why, and Ishikawa analysis. - Contribute to continuous improvement initiatives across Engineering and Manufacturing. Qualifications - Bachelor's degree in Electrical Engineering or a related technical discipline. - 2+ years of electrical engineering experience within a manufacturing environment. - Experience supporting released products through sustaining, product, or manufacturing engineering. - Proficiency with electrical design and schematic capture tools such as AutoCAD Electrical, SolidWorks Electrical, EPLAN, or similar software. - Experience creating electrical schematics, wiring diagrams, and engineering documentation. - Working knowledge of electrical schematics, control panel design, wiring practices, and NEC/NFPA 70 requirements. - Understanding of engineering change management (ECRs, ECOs) and document control. - Experience conducting root cause analysis and implementing corrective actions. - Ability to read and interpret electrical schematics and wiring diagrams. - Strong communication and cross-functional collaboration skills. Preferred Qualifications - Experience supporting power distribution equipment, electrical enclosures, switchboards, PDUs, RPPs, or switchgear. - Familiarity with control panel wiring, harness fabrication, and electrical assembly processes. - Knowledge of UL 891, UL 508A, or similar electrical product standards. - Experience supporting products within data center, mission-critical infrastructure, or industrial electrical industries. - Experience with ERP and PLM systems such as NetSuite, Arena, or similar platforms. - Lean Manufacturing, Six Sigma, or other continuous improvement training or certifications. - Familiarity with mechanical drawings. What Success Looks Like - Released products remain reliable, manufacturable, and cost-effective throughout their lifecycle. - Engineering changes are implemented accurately and efficiently with minimal disruption to production. - Electrical production and field issues are resolved quickly through effective root cause analysis. - Continuous improvements enhance product quality, manufacturability, serviceability, and customer satisfaction. - Strong collaboration across Engineering, Manufacturing, Supply Chain, Quality, and Customer Support drives timely issue resolution. - Products continue to meet UL, customer, and internal quality requirements. Location Onsite in Richmond, VA, or remote, depending on candidate location and business needs. Compensation The anticipated hiring range for this role is $80,000–$110,000 per year. Actual salary may vary based on factors including experience, skills, certifications, and location. This hire will be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on factors such as individual and organizational performance. Company Description Hyper Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc. Please note that Hyper Solutions is currently unable to offer visa sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.

Role Description - Experienced in Logistics Pick, Pack Ship, and Trade processes - Able to convert business requirements into IT software architectural solution designs - Leads and implement large new IT Solutions design Qualifications - Bachelors or Masters Degree or University Degree or equivalent - Typically 8+ years relevant experience for entry to this level - Post-graduate and/or certification/license may be required - Requires specialized depth and/or breadth of expertise in job Company Description Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.