• Monitor, maintain, and continuously harden Monogram’s Azure environment, including Compute, Storage, Networking, and Security services. • Automate scaling and capacity management using Azure-native tools and PowerShell scripting. • Implement and manage new Azure environments and services as the organization grows. • Administer Azure AD / Entra ID, including SSO configuration for enterprise applications, Conditional Access policies, and GPO management. • Manage Windows Server and SQL database environments: provisioning, configuration, upgrades, migrations, and patching. • Administer the full M365 E5 tenant including Exchange Online, Teams, SharePoint, OneDrive, and the Microsoft Purview and Defender suite. • Manage user lifecycle, licensing assignments, and role-based access controls across the M365 platform. • Configure and maintain Microsoft Defender for Endpoint, Identity, and Cloud Apps as part of the E5 security stack. • Support and optimize Microsoft Sentinel alerting and SIEM integration in partnership with the Cybersecurity team. • Administer Privileged Identity Management (PIM) for just-in-time, time-bound role elevation, and support MFA / passwordless authentication initiatives. • Manage MDM/MAM environment for Windows and mobile devices used by a distributed clinical workforce. • Build and maintain device configuration profiles, compliance policies, and application deployment packages. • Manage Autopilot provisioning for new device onboarding across remote and office-based staff. • Troubleshoot endpoint issues across CPU, memory, disk, and connectivity on Azure-joined devices. • Administer and troubleshoot Cisco Meraki network infrastructure including routing, switching, firewalls, and wireless. • Support DNS, DHCP, SMTP, SNMP, SSH, SFTP, and TCP/IP in hybrid Azure and on-premises environments. • Manage VPN connectivity and client-side troubleshooting for remote clinicians. • Maintain and test backup, restore, and disaster recovery procedures for Azure workloads. • Provide escalated Tier 2/3 support to end users and service desk technicians. • Document infrastructure configurations, runbooks, and standard operating procedures. • Participate in on-call rotation with occasional evening and weekend availability for critical incidents. • Work autonomously on projects while keeping stakeholders informed at key milestones. • Support internal and external compliance audits by gathering evidence and documentation related to infrastructure controls.

• Provide expert UNIX administration services to support, maintain, and enhance the reliability, security, and performance environment • Ensure compliance with regulatory standards • Support mission-critical operations • Advise stakeholders on best practices • Drive innovation and deliver high-quality technical outcomes

• Create and maintain permission sets, roles, and groups across our internal systems (e.g., Google Workspace, Slack, HubSpot, Atlassian, etc) • Handle day-to-day user provisioning and deprovisioning as employees join, change roles, or leave • Assist with periodic access reviews under the direction of Operations leadership • Follow established access policies to keep permissions accurate and up to date • Apply least-privilege principles and support basic HIPAA technical safeguards when provisioning or reviewing system access • Set up and configure internal systems (e.g., Google Workspace, Slack, HubSpot, Atlassian, etc) to support integrations, automations, and workflow design • Meet with departments to understand what they need from a system and gather requirements • Make the requested changes based on that discovery, testing to confirm the change works as expected • Escalate more complex configuration needs to the appropriate technical resource • Maintain clear, current documentation of system configurations, access policies, and administrative procedures • Write how-to guides so internal teams can self-serve on common tasks • Keep a record of changes made and why, so the team has a reliable reference over time • Serve as the first point of contact for day-to-day system access and configuration questions • Troubleshoot and resolve issues as they come in • Work with vendor support to escalate and resolve problems that require outside help • Keep track of recurring issues and flag patterns • Work with departments across the company to understand and support their systems configuration and workflow needs • Help internal teams understand how to use the systems they rely on • Communicate status and timelines clearly when working a request or issue

• Own the administration, configuration, and ongoing optimisation of non-Salesforce RevTech tools (e.g. Gong, QuotaPath, ABM platforms, enablement tools) • Act as the technical SME for the RevTech ecosystem, ensuring systems are scalable, secure, and aligned to business needs • Design, implement, and maintain integrations between RevTech systems and Salesforce, ERP, and other core platforms • Help move the organisation away from point-to-point integrations towards a more scalable, centralised integration architecture • Partner with RevOps, Sales, Marketing, and CS teams to translate business requirements into system solutions • Support key revenue processes such as lead-to-opportunity, quote-to-cash, and customer lifecycle management • Identify opportunities to automate manual processes and improve operational efficiency • Ensure accurate and timely data flows between systems to support reporting and analytics • Establish and maintain standards for system configuration, documentation, and change management • Ensure appropriate access controls, compliance, and auditability across the RevTech stack