Role Description Do you want the opportunity to develop control systems for some of the nation’s greatest companies? Would you relish the chance to tackle a problem a customer is having with their manufacturing process and come up with a solution using your passion for automation and controls? If PLC, HMI, and SCADA are normal acronyms in your vocabulary, I invite you to come be a Control Freak with us. What You Will Be Doing - Program and troubleshoot PLC/HMI based control systems - Write structured, well-documented, bug-free PLC and SCADA code - Design intuitive, easy-to-navigate, aesthetically pleasing HMI interfaces - Interface with clients regarding technical issues and solutions Qualifications - Degree in electrical, mechanical, chemical or related engineering field or equivalent relevant experience - 3-7+ years of experience in controls, including troubleshooting, programming, and commissioning - Experience working in data center environments is a big plus - Strong problem solving skills and ability to work well independently - Ability to travel ~20% of the time, including potential international travel Benefits - Flexible work schedule with work from home options for numerous roles - Weekly communication from management in our internally famous Friday morning meeting - Competitive Compensation including a bonus plan and benefits - A manager that is cool…most of the time, because no one is perfect - A path for growth, a great culture, PTO, AND MORE!

Role Description The Business Systems Analyst I accelerates performance by translating operational needs into scalable system solutions across Empower’s enterprise application portfolio. This role owns requirements, configuration, testing, reporting, documentation, and issue resolution activities, escalating complexity while expanding judgment. AI serves as a force multiplier to increase analysis speed, broaden testing scale, improve documentation quality, surface insights, and strengthen decision-making without compromising controls. Operating within Empower’s hyper-growth, highly regulated 503A/503B environment, the analyst protects continuity, data integrity, compliance, and user adoption as platforms evolve. Success requires strategic thinking beyond assigned tasks, disciplined execution, exceptional attention to detail, and learning agility to master new applications, processes, regulations, and AI-enabled methods. The role partners with business stakeholders, senior analysts, IT, and vendors to deliver improvements quickly, responsibly, and consistently across functions. Responsibilities - Business Analysis - Requirements Discovery: Partner with stakeholders to clarify business problems, workflows, controls, and desired outcomes; document complete, testable requirements and trace them through delivery. - Process Mapping: Create current-state and future-state process maps that expose handoffs, decision points, data dependencies, compliance risks, and automation opportunities. - Solution Alignment: Translate approved requirements into clear functional specifications, configuration decisions, reporting needs, and straightforward integration expectations under senior guidance. - Systems Delivery - Configuration Support: Configure assigned application features, roles, workflows, reference data, and business rules according to approved requirements and established procedures. - Testing Excellence: Design and execute functional, regression, patch, upgrade, and user acceptance test scenarios for assigned changes, documenting evidence and defects with precision. - Release Readiness: Support change management and release activities by preparing impact assessments, implementation steps, validation evidence, communications, training content, and rollback considerations. - Operational Partnership - Issue Resolution: Investigate assigned incidents and service requests by reproducing problems, reviewing logs and data, isolating likely causes, and documenting findings before escalation. - Data Reporting: Develop and validate assigned reports, queries, reconciliations, and operational metrics that enable timely, accurate decisions. - Knowledge Enablement: Maintain clear requirements, configuration records, test evidence, process documentation, support articles, and training materials for assigned applications. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent relevant experience. - 0 to 2 years of experience in business systems analysis, application support, IT operations, process improvement, or a related role. - Exposure to ERP, finance, supply chain, pharmacy management, customer-facing, or other enterprise platforms is preferred; healthcare or life sciences experience is not required. - Familiarity with Agile delivery, change management, testing practices, ticketing tools, data reporting, or entry-level technology certifications is beneficial. Knowledge and Skills - Foundational business analysis capability, including requirements elicitation, process mapping, functional documentation, testing, change support, and disciplined follow-through across multiple stakeholder groups. - Working knowledge of enterprise applications, data flows, integrations, reporting concepts, and SQL or comparable querying tools; able to learn unfamiliar platforms quickly. - Practical AI fluency for analysis, documentation, testing, knowledge retrieval, and decision support, with strong validation habits, privacy awareness, and responsible-use judgment. - Clear written and verbal communication, strong attention to detail, structured problem solving, adaptability, customer focus, and accountability in a fast-paced regulated environment. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy and compounded medications. Physical Requirements - While performing the responsibilities of the job, the employee is required to talk and hear. - The employee is often required to remain in a stationary position for a significant amount of the workday. - Frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. - Regularly required to move about the office and around the corporate campus. - Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Architect and hands-on build digital channel engagement solutions, including chat, messaging, omnichannel routing, and agent tooling, integrated with our broader CRM platform. • Serve as the subject-matter expert on digital engagement technologies (e.g., Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs. • Partner with Product, Community Support Operations, and Trust teams to translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap. • Lead technical design reviews and embed engineering best practices, from design through code review to production operations. • Drive the full lifecycle of initiatives, from proof-of-concept and architecture through launch, experimentation, and iteration based on engagement metrics. • Mentor engineers in developing technical and collaboration skills; be the go-to person for technical guidance across the CRM organization. • Contribute to recruiting the right engineers by participating in interviews and building overall team technical culture.

• Respond to technical issues with a strong sense of urgency and ownership • Design, build, and maintain automations to improve business processes and efficiency • Develop, maintain, and troubleshoot internal applications and integrations • Write, optimize, and maintain SQL queries, stored procedures, and database structures • Support and maintain cloud infrastructure and DevOps processes • Configure, monitor, and maintain CI/CD pipelines • Assist with system deployments, version control, and release management • Troubleshoot application, server, network, and database issues • Monitor system performance and implement improvements to increase reliability and scalability • Collaborate with cross-functional teams to gather requirements and implement technical solutions • Document systems, processes, and technical procedures • Ensure security best practices are followed across all systems