Role Description The Business Systems Analyst I accelerates performance by translating operational needs into scalable system solutions across Empower’s enterprise application portfolio. This role owns requirements, configuration, testing, reporting, documentation, and issue resolution activities, escalating complexity while expanding judgment. AI serves as a force multiplier to increase analysis speed, broaden testing scale, improve documentation quality, surface insights, and strengthen decision-making without compromising controls. Operating within Empower’s hyper-growth, highly regulated 503A/503B environment, the analyst protects continuity, data integrity, compliance, and user adoption as platforms evolve. Success requires strategic thinking beyond assigned tasks, disciplined execution, exceptional attention to detail, and learning agility to master new applications, processes, regulations, and AI-enabled methods. The role partners with business stakeholders, senior analysts, IT, and vendors to deliver improvements quickly, responsibly, and consistently across functions. Responsibilities - Business Analysis - Requirements Discovery: Partner with stakeholders to clarify business problems, workflows, controls, and desired outcomes; document complete, testable requirements and trace them through delivery. - Process Mapping: Create current-state and future-state process maps that expose handoffs, decision points, data dependencies, compliance risks, and automation opportunities. - Solution Alignment: Translate approved requirements into clear functional specifications, configuration decisions, reporting needs, and straightforward integration expectations under senior guidance. - Systems Delivery - Configuration Support: Configure assigned application features, roles, workflows, reference data, and business rules according to approved requirements and established procedures. - Testing Excellence: Design and execute functional, regression, patch, upgrade, and user acceptance test scenarios for assigned changes, documenting evidence and defects with precision. - Release Readiness: Support change management and release activities by preparing impact assessments, implementation steps, validation evidence, communications, training content, and rollback considerations. - Operational Partnership - Issue Resolution: Investigate assigned incidents and service requests by reproducing problems, reviewing logs and data, isolating likely causes, and documenting findings before escalation. - Data Reporting: Develop and validate assigned reports, queries, reconciliations, and operational metrics that enable timely, accurate decisions. - Knowledge Enablement: Maintain clear requirements, configuration records, test evidence, process documentation, support articles, and training materials for assigned applications. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent relevant experience. - 0 to 2 years of experience in business systems analysis, application support, IT operations, process improvement, or a related role. - Exposure to ERP, finance, supply chain, pharmacy management, customer-facing, or other enterprise platforms is preferred; healthcare or life sciences experience is not required. - Familiarity with Agile delivery, change management, testing practices, ticketing tools, data reporting, or entry-level technology certifications is beneficial. Knowledge and Skills - Foundational business analysis capability, including requirements elicitation, process mapping, functional documentation, testing, change support, and disciplined follow-through across multiple stakeholder groups. - Working knowledge of enterprise applications, data flows, integrations, reporting concepts, and SQL or comparable querying tools; able to learn unfamiliar platforms quickly. - Practical AI fluency for analysis, documentation, testing, knowledge retrieval, and decision support, with strong validation habits, privacy awareness, and responsible-use judgment. - Clear written and verbal communication, strong attention to detail, structured problem solving, adaptability, customer focus, and accountability in a fast-paced regulated environment. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy and compounded medications. Physical Requirements - While performing the responsibilities of the job, the employee is required to talk and hear. - The employee is often required to remain in a stationary position for a significant amount of the workday. - Frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. - Regularly required to move about the office and around the corporate campus. - Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Architect and hands-on build digital channel engagement solutions, including chat, messaging, omnichannel routing, and agent tooling, integrated with our broader CRM platform. • Serve as the subject-matter expert on digital engagement technologies (e.g., Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs. • Partner with Product, Community Support Operations, and Trust teams to translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap. • Lead technical design reviews and embed engineering best practices, from design through code review to production operations. • Drive the full lifecycle of initiatives, from proof-of-concept and architecture through launch, experimentation, and iteration based on engagement metrics. • Mentor engineers in developing technical and collaboration skills; be the go-to person for technical guidance across the CRM organization. • Contribute to recruiting the right engineers by participating in interviews and building overall team technical culture.

• Respond to technical issues with a strong sense of urgency and ownership • Design, build, and maintain automations to improve business processes and efficiency • Develop, maintain, and troubleshoot internal applications and integrations • Write, optimize, and maintain SQL queries, stored procedures, and database structures • Support and maintain cloud infrastructure and DevOps processes • Configure, monitor, and maintain CI/CD pipelines • Assist with system deployments, version control, and release management • Troubleshoot application, server, network, and database issues • Monitor system performance and implement improvements to increase reliability and scalability • Collaborate with cross-functional teams to gather requirements and implement technical solutions • Document systems, processes, and technical procedures • Ensure security best practices are followed across all systems

Role Description Für unseren Kunden aus der Telekommunikationsbranche in Bern, suchen wir eine:n erfahrene:n, motivierte:n und aufgeschlossene:n System Engineer Open Source & Collaboration Platforms (Linux/OpenShift). In dieser Rolle liegt dein Schwerpunkt auf dem Engineering, der Stabilisierung und der sicheren Weiterentwicklung der entsprechenden Services und Plattformen. Du stellst einen standardisierten, reproduzierbaren und sicheren Betrieb über verschiedene Umgebungen hinweg sicher. - Installation, Integration und Konfiguration von Open-Source-Anwendungen auf Linux-Servern (RHEL) und OpenShift - Anbindung und Integration bestehender Systeme wie LDAP, SSO, Mail, Backup, Reverse Proxy, Active Directory und Monitoring-Lösungen - Automatisierung von Betriebs- und Deployment-Prozessen mit Tools wie Ansible - Unterstützung des Betriebs und der Fachbereiche bei Analyse, Fehlerbehebung und Performance-Optimierung - Enge Zusammenarbeit mit Product Ownern sowie Entwicklungs-, DevSecOps-, Netzwerk- und Security-Teams - Sicherstellung eines standardisierten, reproduzierbaren und sicheren Betriebs über verschiedene Umgebungen hinweg - Kontinuierliche Weiterentwicklung der bestehenden Infrastruktur in den Bereichen Redundanz, Automatisierung, Logging und Monitoring - Entwicklung und Optimierung von Skripten und Tooling mit Python und Shell - Erstellung von technischen Dokumentationen, Benutzerhandbüchern und Betriebsanleitungen - Durchführung von Schulungen und Unterstützung bei der Einführung neuer Tools und Plattformen - Mitwirkung bei der Weiterentwicklung moderner Open-Source-Lösungen innerhalb einer sicheren Private-Cloud-Umgebung Qualifications - Abgeschlossene technische Ausbildung (EFZ) mit Weiterbildung auf Stufe HF/FH in Informatik oder vergleichbare Qualifikation - Fundierte Erfahrung in der Linux-Systemadministration, insbesondere mit Red Hat Enterprise Linux (RHEL) - Sehr gute Kenntnisse in der Container-Orchestrierung mit Kubernetes, idealerweise OpenShift - Praxiserfahrung bei der Implementierung und dem Betrieb von Open-Source-Applikationen auf Linux- und Container-Plattformen - Gutes Verständnis von Netzwerktechnologien, Webservern (Apache/Nginx), Datenbanken (MariaDB, MySQL, PostgreSQL) sowie IT-Sicherheitskonzepten - Erfahrung mit Automatisierungs- und Konfigurationsmanagement-Tools, insbesondere Ansible - Kenntnisse in GitOps, CI/CD sowie dem Ansatz "Everything as Code" - Erfahrung mit LDAP- und SSO-Integrationen von Vorteil - Begeisterung für Open-Source-Technologien und agile Arbeitsmethoden - Ausgeprägte Teamfähigkeit, Kommunikationsstärke und lösungsorientierte Arbeitsweise - Freude am Austausch mit Kunden und Fachbereichen sowie sicheres Auftreten gegenüber technischen Ansprechpartnern - Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.