Empower Pharmacy

Role Description The Field Account Executive drives territory growth, provider adoption, and long-term revenue expansion by executing consultative sales strategies across Empower Pharmacy’s rapidly scaling 503A and 503B operations. This role owns market development, customer engagement, pipeline management, and cross-functional coordination within a highly regulated healthcare environment where execution quality, responsiveness, and compliance directly influence business performance and patient access. - Leverage AI-enabled insights, forecasting, and engagement tools as force multipliers. - Accelerate decision-making, improve targeting precision, and increase sales productivity at scale. - Balance strategic thinking with disciplined execution, learning agility, and customer-centric problem solving. - Build trusted provider relationships, identify growth opportunities, and deliver measurable commercial outcomes. Responsibilities - Territory Growth: Develop and execute territory expansion strategies that increase provider adoption, strengthen market penetration, and accelerate revenue attainment. - Provider Engagement: Build trusted relationships with healthcare providers through consultative selling and value-based solution discussions. - Market Expansion: Identify and qualify new business opportunities through networking, referrals, and competitive analysis. - Sales Management: Manage the complete sales cycle from initial engagement through negotiation and account expansion activities. - Solution Delivery: Deliver compelling product education and consultative recommendations aligned to provider needs. - Performance Tracking: Maintain accurate pipeline activity, customer interactions, and sales forecasts within CRM platforms. - Operational Alignment: Partner closely with operations, customer support, compliance, and onboarding teams. - Regulatory Compliance: Execute all sales activities in accordance with company policies and regulatory requirements. - Strategic Collaboration: Contribute market intelligence and customer feedback that inform territory planning and commercial strategy. Qualifications - Bachelor’s degree in Business, Marketing, Healthcare Administration, Life Sciences, or a related discipline preferred. - Minimum of 3–7 years of experience in outside sales, field account management, or healthcare sales. - Proven ability to manage complex sales cycles and build executive-level customer relationships. - Experience utilizing CRM systems and AI-enabled commercial tools. - Preferred certifications include Certified Sales Executive or Strategic Account Management Certification. Requirements - Strong consultative sales, territory management, and relationship-building capabilities. - Advanced proficiency using CRM platforms and AI-enabled sales technologies. - Demonstrated ability to analyze market trends and customer data. - Strong cross-functional collaboration and communication skills. Benefits - Comprehensive medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks, IV therapy, and compounded medications.

Role Description The Director of Telehealth Sales is responsible for expanding Empower’s commercial footprint across the telehealth and virtual care market. This role leads high-value sales efforts with telehealth platforms, virtual care providers, and digitally enabled healthcare organizations, driving meaningful revenue growth through complex, strategic partnerships. Reporting to the Chief Sales Officer, this role owns telehealth sales strategy and execution for large, multi-product opportunities. Success is measured by revenue growth, deal quality, forecast accuracy, and the ability to close durable, scalable partnerships. Responsibilities: - Telehealth Revenue Growth: - Own new business development across a defined set of telehealth and virtual care partners, from opportunity identification through deal close. - Structure partnerships that support long-term growth and align with business objectives. - Strategic Deal Leadership: - Lead complex sales processes involving multiple stakeholders, products, and integrations. - Develop pursuit strategies and coordinate cross-functional teams across Sales, Technology, Operations, Finance, and executive leadership. - Maintain momentum and alignment throughout long sales cycles. - Executive Relationship Management: - Build and manage senior-level relationships with executives and decision-makers at telehealth organizations. - Clearly articulate Empower’s value proposition and align on partnership objectives. - Guide negotiations through to successful close. - Forecasting and Sales Discipline: - Own forecast accuracy for telehealth opportunities. - Maintain visibility into deal stages, timelines, and risks. - Provide leadership with reliable, data-driven projections. - Internal Alignment: - Partner closely with the Strategic Sales Pursuits team on opportunity selection and execution. - Serve as the internal leader for telehealth sales efforts, ensuring coordination across commercial and operational teams. Qualifications - 10+ years of experience in enterprise or strategic sales within telehealth, digital health, or healthcare technology. - Proven success closing large, complex deals with sophisticated buyers. - Strong executive presence, negotiation skills, and ability to lead cross-functional teams. - Bachelor’s degree required or equivalent experience. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive benefits to support your health, well-being, and future, including: - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Role Description The Senior Application Systems Administrator plays a crucial role in enhancing pharmacy operations and business functions at Empower. By managing enterprise applications, this role ensures reliability, security, and alignment to business needs, driving significant business impact. The administrator owns the optimization of systems like Pharmacy Management and ERP platforms, using AI as a force multiplier to enhance speed, scale, and decision-making. Working within Empower's hyper-growth, highly regulated environment, the administrator meets P80-P90 talent expectations, demonstrating strategic thinking, execution rigor, and learning agility to propel the company forward. Responsibilities - Technology Strategy - System Optimization: Drive the optimization of pharmacy management systems, ERP platforms, and sales/customer-facing applications. Utilize AI-enabled capabilities to enhance performance, streamline processes, and ensure systems are secure and aligned with business objectives, thereby boosting enterprise efficiency. - Innovation Leadership: Lead the integration of cutting-edge technologies to advance system capabilities. Champion the adoption of AI and automation tools to enhance decision-making speed, scale operations, and maintain a competitive edge in a rapidly evolving industry landscape. - Compliance Assurance: Ensure that all systems adhere to regulatory requirements and industry standards. Collaborate with compliance teams to implement necessary updates and modifications, safeguarding data integrity and maintaining industry-leading security protocols. - Operational Excellence - System Reliability: Oversee the maintenance and stability of enterprise applications. Implement continuous monitoring tools to proactively identify and resolve system issues, minimizing downtime and ensuring seamless operations across pharmacy and business functions. - Performance Metrics: Establish and monitor key performance indicators (KPIs) for system performance and user satisfaction. Employ AI-driven analytics to gain insights and drive strategic enhancements, optimizing application performance and user experience. - Process Improvement: Identify areas for process improvement and implement solutions to enhance operational efficiency. Leverage AI to automate routine tasks, freeing up resources for strategic initiatives and supporting business growth objectives. - Cross-Functional Collaboration - Team Leadership: Lead and mentor a team of application administrators. Foster a culture of innovation and learning, encouraging team members to leverage AI tools for problem-solving and system enhancements, supporting professional growth and organizational success. - Stakeholder Engagement: Collaborate with IT, compliance, operations, and commercial teams to align application functionalities with business objectives. Facilitate communication and knowledge sharing, ensuring stakeholders are informed of system updates and improvements. - User Experience Focus: Work closely with end-users to understand their needs and challenges. Utilize AI and integration tools to enhance user workflows, improving satisfaction and contributing to a high-performance work environment. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - Minimum of 5 years’ experience in application systems administration. - Proven track record of successfully managing enterprise applications in a regulated environment. - Experience in the healthcare or life sciences industry is a plus but not mandatory. - Demonstrated expertise in leveraging AI for operational improvements. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy. - Compounded medications. Physical Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Role Description The Director, Accounting serves as a strategic finance leader responsible for strengthening accounting operations, financial integrity, compliance governance, and scalable reporting capabilities across Empower’s hyper-growth 503A and 503B manufacturing environment. This role owns enterprise accounting processes, close optimization, audit readiness, financial controls, and operational accounting transformation while integrating financial, operational, and regulatory data into accurate reporting frameworks supporting executive decision-making. Leveraging AI as a force multiplier, the Director improves reporting speed, analytical quality, risk visibility, and operational scalability through automation, advanced analytics, and modern accounting technologies. The position partners closely with Finance, Operations, Compliance, Quality, and Executive Leadership to protect financial accuracy, strengthen regulatory resilience, and support sustainable growth. Success requires P80–P90 talent demonstrating strategic thinking, execution rigor, learning agility, enterprise ownership, and transformational leadership capabilities. Responsibilities - Enterprise Accounting Leadership - Accounting Governance: Lead enterprise accounting operations across multiple business functions while strengthening financial governance, reporting accuracy, operational controls, and regulatory compliance within a rapidly scaling manufacturing environment. - Close Optimization: Oversee enterprise close processes, financial consolidations, account reconciliations, and reporting timelines while implementing automation strategies and AI-enabled workflows. - Financial Integrity: Establish enterprise accounting standards, reporting controls, and financial governance frameworks ensuring consistency, transparency, and compliance. - Operational Accounting & Process Transformation - Process Modernization: Lead accounting transformation initiatives focused on workflow modernization, automation enablement, and process optimization. - Workflow Optimization: Drive enterprise accounting workflow assessments to identify process inefficiencies and implement corrective actions. - Control Enhancement: Develop and maintain scalable accounting control structures and governance standards. - AI, Systems & Reporting Strategy - Automation Strategy: Lead implementation and optimization of accounting technologies and reporting systems. - Reporting Excellence: Establish enterprise reporting frameworks and KPI strategies. - Data Governance: Strengthen enterprise accounting data governance and reporting controls. - Regulatory Compliance & Risk Management - Compliance Leadership: Partner with Compliance, Quality, Legal, and Operations leadership to ensure alignment with regulatory obligations. - Risk Oversight: Conduct enterprise-level risk assessments focused on accounting operations. - Audit Readiness: Lead enterprise audit preparation activities and accounting documentation standards. - Team & Leadership Development - Talent Development: Build and lead a high-performing accounting organization. - Cross-Functional Partnership: Lead highly complex cross-functional initiatives. - Operational Leadership: Establish operating rhythms and governance frameworks. Qualifications - 8+ years of experience in business analysis, operational transformation, customer experience strategy, or enterprise process optimization. - 5+ years leading complex cross-functional transformation initiatives across multiple operational domains. - Strong experience with AI-enabled service technologies, CRM/case management platforms, workflow automation, and contact center modernization initiatives. - Hands-on experience supporting and optimizing NICE CXone platforms. - Advanced proficiency with data analysis and visualization tools such as SQL, Power BI, Tableau, and Excel. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy and compounded medications. Physical Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Role Description The Account Manager, East drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies. This role owns end-to-end account strategy, relationship management, and performance against revenue baselines within a dynamic, highly regulated 503A/503B compounding environment. - Leverages AI as a force multiplier to enhance speed, scale, insight generation, and decision-making. - Partners cross-functionally to remove barriers to service excellence while elevating provider experience. - Requires P80–P90 talent characterized by strategic thinking, disciplined execution, proactive ownership, and strong learning agility. Responsibilities - Account Ownership - Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory. - Serve as the primary relationship owner accountable for service quality, clinical coordination, and account strategy. - Leverage AI-enabled insights to prioritize engagement, personalize interactions, and proactively manage account performance. - Relationship Management - Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers. - Utilize AI tools to analyze communication patterns and engagement effectiveness. - Customer Understanding - Develop a deep understanding of each account’s clinical focus, patient population, and business priorities. - Revenue Growth and Retention - Develop and execute strategic retention and expansion plans to protect baseline revenue. - Monitor account health against defined revenue baselines using data-driven dashboards and forecasting tools. - Identify accounts trending below expectations and implement structured corrective action plans. - Cross-Functional Collaboration - Partner with Customer Experience, Medical Affairs, Operations, Pharmacy, Compliance, and Customer Support teams to resolve service issues. - Proactively escalate high-risk accounts or significant service concerns with clear, data-supported insights. - Collaborate cross-functionally to align operational execution with account needs. - Data and Systems Management - Maintain complete, accurate, and timely records in Salesforce. - Track territory performance metrics, utilization trends, and service levels. - Stay current on product offerings, industry regulations, and market dynamics. Qualifications - 3–5 years of experience in pharmaceutical sales, account management, healthcare territory management, or a comparable customer-facing healthcare role. - Experience or exposure to compounding pharmacy, specialty pharmacy, HRT, GLP-1 therapeutics, or related areas required. - Demonstrated track record of managing accounts with accountability for retention and revenue growth. - Strong clinical fluency to engage with healthcare providers on formulary and compliance considerations. - Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive benefits to support your health, well-being, and future, including: - Medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy and compounded medications. Physical Requirements - Required to talk and hear. - Often required to remain in a stationary position for a significant amount of the workday. - Frequently use hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices. - Regularly required to move about the office and around the corporate campus. - Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.