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OpenLoop

Powering superior telehealth from end-to-end. #HealingAnywhere

Provider Experience Specialist

GeneralGeneralFull TimeRemoteMid LevelTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Provider Experience Specialist

OpenLoop

• Serve as the primary point of contact for providers throughout onboarding and their early weeks, building trust and ensuring a positive experience. • Coordinate onboarding logistics, including scheduling and rescheduling sessions, to maintain provider progress from offer acceptance through initial clinical shifts. • Ensure providers are fully prepared for their first shifts by confirming system access, credentialing, and clinical readiness. • Conduct weekly check-ins during the first 4–6 weeks to support engagement, answer questions, and proactively address concerns. • Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues efficiently. • Facilitate and track provider cross-training opportunities to expand readiness and utilization. • Collect and analyze provider feedback from surveys and direct interactions to identify trends and improvement opportunities. • Identify process gaps, recommend improvements, and escalate concerns as appropriate. • Maintain accurate documentation of provider progress, communications, and onboarding milestones. • Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight. • Provide guidance and support to junior team members as needed. • Other duties as assigned.

Job Requirements

  • 2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred).
  • Strong communication and interpersonal skills with the ability to build trust and rapport quickly.
  • Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously.
  • Confident facilitating live sessions and leading group discussions.
  • Demonstrated ability to handle complex or non-routine issues and drive resolution independently.
  • Skilled at identifying patterns, surfacing insights, and recommending process improvements.
  • Passionate about improving the provider experience and delivering high-quality support.

Benefits

  • Flexible working hours
  • Professional development opportunities

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