Boulder Care

Role Description Boulder Care is seeking a full-time Therapist to provide high-quality, evidence-informed psychotherapy for patients with substance use disorder and co-occurring behavioral health needs. This role will deliver individual and group counseling through Boulder’s telehealth model while partnering closely with prescribers, peers, and other members of the care team to support whole-person, collaborative care. As one of Boulder’s early therapist hires, this person will also help shape the future of therapy at Boulder by identifying patient and team needs, contributing to program design, and building scalable workflows for a best-in-class therapy program. What you’ll do - Clinical Care Delivery - Provide 1:1 and group psychotherapy to clients with substance use disorder and related behavioral health needs through a remote, telehealth-only care model. - Deliver evidence-informed, trauma-informed, recovery-centered care. - Develop coordinated treatment plans with the interdisciplinary care team. - Maintain accurate and timely clinical documentation. - Collaboration & Patient Care Coordination - Partner closely with peers, prescribers, and other care team members. - Coordinate patient goals, engagement strategies, and support plans. - Promote integrated, whole-person care across disciplines. - Serve as a collaborative clinical partner within the care team. - Program Development & Continuous Improvement - Help design and improve Boulder Care's therapy program. - Develop scalable workflows, group models, and documentation practices. - Represent the therapist perspective as the service line grows. - Participate in ongoing innovation, quality improvement, and program development. Qualifications - Active Ohio license to provide independent psychotherapy, such as LISW, LPCC, LICDC, psychologist license, or other applicable Ohio clinical license. - 5+ years experience providing individual and group psychotherapy to individuals with substance use disorder. - Experience working in a collaborative, cross-functional care model, including partnership with medical clinicians, case managers, peers, and other care team members. - Comfort providing care through telehealth and using secure, HIPAA-compliant technology to support clinical care, documentation, and team collaboration. - Strong clinical judgment, communication skills, and ability to work independently in a remote environment. - Comfort operating in an early-stage or evolving program, including ambiguity, experimentation, and frequent iteration. Preferred Education & Experience - Experience helping design or improve a clinical program, therapy service, group curriculum, care pathway, or interdisciplinary workflow. - Lived experience with substance use, recovery, behavioral health, or related systems of care — or experience partnering with peers or team members with lived experience. - Experience working with Medicaid populations or patients facing complex social, medical, or behavioral health needs. Work environment - This is a fully remote position. We have a strong preference for candidates who reside in Ohio, though qualified candidates from other locations may be considered. - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. - Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards. - Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like. - Travel: This role is fully remote with occasional travel for team meetings and training. Expected hours of work - This is a full-time remote position expected to work 40 hours between Monday-Friday during standard business hours. Hiring process - First Round - Peer Interview - Second Round - Hiring Manager Interview - Final Round - Clinical Leadership Panel Compensation - The starting pay range for this position is $85,000 - $115,000 annually; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. - The total compensation package for this position may also include other elements in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). Perks and benefits - Contribute to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families. - Mental Health Services via insurance coverage, including Talkspace and EAP for continuous care. - Supplemental mental health services through Talkspace for care needed following tough patient visits. - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment. - Sick leave accrued at 1 hr for every 30 hrs paid. - 9 Paid Holidays per year. - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment). - 401(k) retirement savings. - Remote friendly with hardware provided to complete your work duties. Our values - Patients always come first. - Our opportunity is also our duty. - Move the industry forward, follow the data. - Facts to change minds, empathy to change hearts. - Turn bold ideas into even bolder action. - Strong individuals, stronger together.

Title: Medical Director - Addiction Medicine (Telehealth) Location: Remote,AZ, CA, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WV United States Job Description: About Boulder Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, we foster a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward. About this role The Medical Director serves as a physician leader within Boulder Care’s Medical Affairs organization, helping ensure the delivery of high-quality, evidence-based, and scalable substance use disorder treatment across a growing multi-state clinical platform. This role combines deep addiction medicine expertise with systems thinking, quality leadership, and cross-functional partnership. The Medical Director will help shape Boulder’s clinical standards, quality strategy, service line evolution, and clinical governance structures while partnering closely with Clinical Services, Product, Operations, and executive leadership. The ideal candidate is an experienced physician leader who has helped scale clinical programs, developed clinical leaders, and translated evidence-based care into operationally sustainable systems. The Medical Director reports to the SVP & Head of Medical Affairs and works closely with the VP of Clinical Care and Clinical Services leadership. Success in This Role Within the first 12–18 months, the Medical Director will help strengthen Boulder’s clinical quality systems, advance clinical governance and protocol development, support leadership development across the clinical organization, contribute to service line expansion, and help build the infrastructure necessary to support Boulder’s continued growth as a national leader in substance use disorder care. What you’ll do Clinical Quality & Governance - Serve as a senior clinical leader and addiction medicine subject matter expert across the organization. - Partner with Clinical Services leadership to strengthen clinical quality, consistency, and patient safety across Boulder’s care delivery model. - Lead routine review and refinement of clinical protocols, formulary standards, and evidence-based practice guidelines. - Support quality assurance activities, chart review processes, and clinical audits to identify opportunities for improvement. - Provide consultation and guidance on complex clinical cases and emerging clinical issues. - Ensure Boulder’s clinical standards remain aligned with current evidence, regulatory requirements, and payer expectations. Clinical Leadership Development - Partner with Clinical Services leadership to strengthen clinical leadership capabilities across the organization. - Provide mentorship, coaching, and support to clinical leaders and clinicians navigating complex clinical and operational challenges. - Help establish and reinforce standards of clinical excellence, professional growth, and evidence-based practice. - Contribute physician leadership and oversight to clinician education, onboarding standards, and ongoing clinical development programs. - Support the development of systems that promote accountability, consistency, and continuous improvement across the clinical organization. Clinical Operations & Process Improvement - Translate quality findings, operational priorities, and emerging evidence into scalable clinical workflows and care delivery standards. - Identify gaps in clinical processes, policies, and infrastructure and partner across teams to implement solutions. - Support implementation of new clinical initiatives and ensure clinical best practices are operationally viable and consistently applied. - Drive adoption of new clinical workflows, protocols, and care models across a distributed clinical workforce. Service Line Development & Innovation - Partner with Medical Affairs and Clinical Services leadership to evaluate and support expansion into new service lines and care models. - Assess clinical readiness, staffing considerations, protocol requirements, and quality implications for new programs. - Ensure new services are designed with appropriate clinical governance, quality standards, and outcome measurement strategies. - Contribute clinical expertise to Boulder’s long-term vision of comprehensive substance use disorder care. Cross-Functional Partnership - Serve as a clinical liaison to Product, Operations, Analytics, and other cross-functional teams. - Translate clinical priorities into product requirements, workflows, and operational processes. - Provide clinical input on care delivery technology, clinical decision support tools, AI-enabled workflows, and platform enhancements. - Ensure operational and product changes are evaluated through the lens of patient safety, clinician experience, clinical effectiveness, and quality. What you bring - Board Certification in Addiction Medicine with active medical license in good standing. - Minimum 5 years of clinical experience caring for patients with substance use disorders. - Demonstrated experience leading clinicians, clinical programs, or multidisciplinary healthcare teams. - Experience building or scaling clinical programs, quality initiatives, care delivery models, or healthcare teams in a growing organization. - Experience developing and implementing clinical protocols, workflows, and evidence-based standards across multiple clinicians or sites. - Demonstrated success leading change and driving adoption of new clinical practices or operational processes. - Experience using data and quality metrics to identify opportunities and improve clinical performance. - Exceptional communication, coaching, and relationship-building skills. - Ability to influence across functions and lead through partnership in complex organizations. Preferred Education & Experience - Experience in telehealth, digital health, or technology-enabled care delivery. - Experience serving Medicaid and other publicly insured populations. - Experience partnering closely with Product, Operations, Analytics, or Engineering teams. - Familiarity with AI-enabled clinical workflows, clinical decision support tools, or healthcare technology innovation. - Experience developing clinical leaders and supporting leadership growth within healthcare organizations. - Multi-state clinical leadership experience. Work environment - This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WV. - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. - Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards - Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like Travel Domestic travel is expected 2-3x per calendar year for this position. Expected hours of work This is a full-time remote position expected to work 40 hours between Monday-Friday during standard business hours. Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required. Compensation The starting pay range for this position is $200,000 - $240,000 annually; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). Perks and benefits - Contribute to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families - Mental Health Services via insurance coverage, including Talkspace and EAP for continuous care - Supplemental mental health services through Talkspace for care needed following tough patient visits - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided to complete your work duties Our values - Patients always come first - Our opportunity is also our duty - Move the industry forward, follow the data - Facts to change minds, empathy to change hearts - Turn bold ideas into even bolder action - Strong individuals, stronger together - Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply. Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

Title: Nurse Practitioner – Addiction Medicine Location: Virginia, United States Job Description: Boulder Care is hiring experienced Nurse Practitioners aligned with harm reduction principles. In this position, you will work directly with patients to deliver medication for opioid use disorder (MOUD) in a fully remote outpatient setting. Clinicians in this role independently initiate and manage buprenorphine treatment within a structured, team-supported model of care. This is a 100% remote, full-time, W2 position. If you are interested in part-time opportunities, please visit our careers page to view current openings. We are looking for individuals who - Reside in one of the following states: AK, AZ, CO, FL, ID, IL, KS, MA, MD, MN, NC, NH, NM, NV, NY, OH, OR, VA, WA, WY - Have an active Nurse Practitioner license in your state of residence (Note: we are currently unable to hire PA-Cs or CNSs) - NOTE: candidates who reside in Florida, Illinois, Massachusetts, Minnesota, or Virginia must hold the designation or licensure required to practice independently without physician supervision in their state. - Have 6 months of experience in an independent, outpatient setting where you regularly prescribed buprenorphine-based medications — including initiating care, not just continuing existing prescriptions — as a core part of your daily practice - Are interested in full-time work: 30-40 hours/week, with various shift options (see below for details) Who we are Boulder Care is an award-winning digital clinic transforming addiction medicine. We provide fully virtual, evidence-based care — delivered by a multidisciplinary team of clinicians and peer recovery professionals. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward. Our Philosophy At Boulder, our care model is rooted in harm reduction with a low-barrier, compassionate approach that prioritizes patient autonomy and choice. We meet people where they are, and our clinicians empower patients to reduce harm and build stability on their own terms through nonjudgmental, non-coercive, non-punitive support. We work with patients to identify their own recovery goals and support them over time through shared decision-making. Schedule & Work Structure - Full-time: 30–40 hours per week - Full-time Monday through Friday schedules are fixed and may be structured as 3x10s, 4x8s, 4x10s, or 5x8s - Paid Break Allotments: - 8+ hour shift = one 30-minute break and one 10-minute break (40 minutes) - 10+ hour shift = one 30-minute and two 10-minute breaks (50 minutes) Qualifications - Active NP license and reside in one of these states: AK, AZ, CO, FL, ID, IL, KS, MA, MD, MN, NC, NH, NM, NV, NY, OH, OR, VA, WA, WY - Note: Candidates who reside in Florida, Illinois, Massachusetts, Minnesota, or Virginia must hold the designation or licensure required to practice independently without physician supervision in their state. - At least 6 months of experience in an independent, outpatient setting where you regularly prescribed buprenorphine-based medications — including initiating care, not just continuing existing prescriptions — as a core part of your daily practice - Strong patient-centered practice and ability to work autonomously - Private workspace with HIPAA-compliant setup Compensation & Benefits (Full-Time) - Salary: $125,000–$140,000 (up to $145,000 in select markets) for 1.0 FTE (40 hours/week). - This equates to approximately $60–$67.31 per hour (up to $69.71 per hour in select markets) - Note: Compensation varies based on relevant experience and internal equity. - Compensation is pro-rated by FTE: - 0.8 FTE (32 hours/week) is $99,840–$112,000 (up to $116,000) - 0.75 FTE (30 hours/week) is $93,600–$105,000 (up to $108,750) - Advanced certification pay differentials: eligible after 6 months, contingent on performance and good standing - +2% for PMHNP - +1% for CARN-AP - W2 employment with health, dental, and vision coverage - Boulder covers up to 100% of monthly premiums for individual coverage - 60% of monthly premiums for dependents - Vacation Time: 4 weeks/year (5 weeks after 2 years), 9 paid holidays - 12 weeks fully paid parental leave (after 6 months) - Sick leave accrued at 1 hr for every 30 hrs paid - State licensure, DEA registration and renewals, malpractice insurance, and credentialing are fully covered - For clinicians in states requiring physician collaboration, Boulder provides and manages the collaborating physician relationship - Company-issued equipment provided, including a laptop, additional monitor, keyboard, and mouse - Mental health support via Talkspace Hiring Timeline - We’re currently targeting start dates throughout 2026 Our values - The people we care for always come first - Our opportunity is also our duty, in service to others - Share facts to change minds, instill empathy to change hearts - Move the industry forward: follow the data - Strong individuals, stronger together Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

• Serve as a senior clinical leader and addiction medicine subject matter expert across the organization. • Partner with Clinical Services leadership to strengthen clinical quality, consistency, and patient safety across Boulder’s care delivery model. • Lead routine review and refinement of clinical protocols, formulary standards, and evidence-based practice guidelines. • Support quality assurance activities, chart review processes, and clinical audits to identify opportunities for improvement. • Provide consultation and guidance on complex clinical cases and emerging clinical issues. • Ensure Boulder’s clinical standards remain aligned with current evidence, regulatory requirements, and payer expectations. • Partner with Clinical Services leadership to strengthen clinical leadership capabilities across the organization. • Provide mentorship, coaching, and support to clinical leaders and clinicians navigating complex clinical and operational challenges. • Help establish and reinforce standards of clinical excellence, professional growth, and evidence-based practice. • Contribute physician leadership and oversight to clinician education, onboarding standards, and ongoing clinical development programs. • Support the development of systems that promote accountability, consistency, and continuous improvement across the clinical organization. • Translate quality findings, operational priorities, and emerging evidence into scalable clinical workflows and care delivery standards. • Identify gaps in clinical processes, policies, and infrastructure and partner across teams to implement solutions. • Support implementation of new clinical initiatives and ensure clinical best practices are operationally viable and consistently applied. • Drive adoption of new clinical workflows, protocols, and care models across a distributed clinical workforce. • Partner with Medical Affairs and Clinical Services leadership to evaluate and support expansion into new service lines and care models. • Assess clinical readiness, staffing considerations, protocol requirements, and quality implications for new programs. • Ensure new services are designed with appropriate clinical governance, quality standards, and outcome measurement strategies. • Contribute clinical expertise to Boulder’s long-term vision of comprehensive substance use disorder care. • Serve as a clinical liaison to Product, Operations, Analytics, and other cross-functional teams. • Translate clinical priorities into product requirements, workflows, and operational processes. • Provide clinical input on care delivery technology, clinical decision support tools, AI-enabled workflows, and platform enhancements. • Ensure operational and product changes are evaluated through the lens of patient safety, clinician experience, clinical effectiveness, and quality.

Role Description Boulder Care is seeking a Medical Claims & Billing Specialist who will be responsible for all phases of the revenue cycle, from claims submission through payment posting and denied or outstanding claims resolution. You will also work closely with our Enrollment Team to ensure quick resolution to insurance eligibility issues and other patient billing inquiries. You're a great fit if you are detail-driven and organized with a knack for building and maintaining strong relationships with team members and patients alike. Success in this role - Ensure accurate and timely billing of all claims to the appropriate third party payers - Insurance payment posting and account reconciliation - Identifying and correcting billing errors and resubmitting claims to insurance carriers - Research/rectify third party denials/edits, requests for information and other related correspondence - Follow up with patients for outstanding balances, work with them to set up payment plans, or other assistance - Act as key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs Other Responsibilities - 5% - Other duties as assigned by RCM Leadership Qualifications - 5+ years of experience in a healthcare setting specific to billing and accounts receivable - Ability to interpret and apply insurance payer billing guidelines, claim rules, and contract terms - Proficiency in government, commercial and/or insurance payer claims follow-up, denial resolution, and appeals processes - CPT and ICD coding knowledge - Knowledge of ANSI 837 and 835 files, including how to read and interpret - Exceptional written and verbal communication - Team-focused; effective collaboration. Serves both the team and the customer at a consistently high level - Demonstrates problem-solving and analytical skills appropriate for the position - Demonstrates high ethical standards of behavior - Maintains composure under pressure - Regularly demonstrates Boulder’s core values Requirements - Nice to have but not required: Experience with multiple payers - Experience with payment plans and financial assistance applications Work Environment This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, FL, GA, ID, IL, KY, MA, NC, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, WA, and WV. Applicants must reside and work in one of those states to be considered. Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like. Expected Hours of Work This is a full-time remote position expected to work 40 hours between Monday-Friday with an 8:30am start time, wiggle room 30 min each way. Compensation The starting pay range for this position is $26 - $29 per hour; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). Hiring Timeline - Phone interview - 30 min - Panel interview - 60 min video - Anticipated start date - late June or early July 2026 Benefits - Contribution to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families - Mental Health Services via Cigna, Doctors on Demand, and EAP for continuous care - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided to complete your work duties Our Values - Patients always come first - Our opportunity is also our duty - Move the industry forward, follow the data - Facts to change minds, empathy to change hearts - Turn bold ideas into even bolder action - Strong individuals, stronger together Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply. Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

Role Description We are seeking a Communications Manager to join Boulder Care's lean, high-impact communications team to deliver strong execution across external and internal programs. This person will run the day-to-day operation of Boulder's communications function, including: - Executing our media relations strategy - Managing awards and speaking opportunities - Growing our company's LinkedIn presence to expand brand visibility and credibility - Managing key internal communications touchpoints The Communications Manager will work within a clear strategic direction and is expected to bring sharp execution, operational discipline, and genuine curiosity about the work. Healthcare background is a plus; mission alignment is a must. Qualifications - 5 years of experience in communications, PR, or media relations - Background in an agency or lean in-house team - Mission alignment and intellectual curiosity are non-negotiable; healthcare or health tech experience is a plus - Operationally excellent with proven ability to manage multiple workstreams - Media-hungry with ongoing investment in journalist relationships - Strong writer with the ability to shift voice and format - Strategically curious, asking the right questions and flagging risks proactively Requirements - This position has no supervisory responsibilities. - This is a fully remote role but we are currently only hiring candidates located in specific states. - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. - Office Requirements: Must have a dedicated, private workspace with a lockable door and high-speed internet. - No travel is expected for this position. - This is a full-time remote position expected to work 40 hours between Monday-Friday during standard business hours. Benefits - Comprehensive medical, dental, vision, and short-term disability benefits - Mental Health Services via insurance coverage, including Talkspace and EAP - Supplemental mental health services through Talkspace - 4 weeks of vacation accrued per calendar year, increasing to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided Compensation The starting pay range for this position is $70,000-$115,000 annually; base pay offered may vary depending on multiple individualized factors.

Role Description In coordination with the department supervisor, the Insurance Verification and Patient Support Specialist is responsible for overseeing the frontend billing process for patients, including eligibility verification and patient insurance updates. You will cross collaborate across departments to ensure quick resolution to eligibility issues, prior authorizations and other patient billing inquiries. - Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments - Convey policy benefit and eligibility information to patients in a comprehensive and professional manner - Answer incoming questions from Boulder patients around balances due, non-covered charges, etc. - Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients - Act as first point of contact for incoming patient messages, as well as internal requests for support - Maintain ongoing dated eligibility checks for accurate billing and clean claims - Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance - Serve as subject matter expert for internal insurance training - Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR - Identify and correct billing errors and resubmit claims to insurance carriers - Research/rectify third party denials/edits, requests for information and other related correspondence - Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs Qualifications - 3-5 years of experience in a healthcare setting specializing in billing, insurance verification, and accounts receivable - Strong focus on helping patients understand their coverage and financial responsibilities - CPT and ICD coding knowledge - Ability to communicate with patients clearly and compassionately to support a positive care experience - Team-oriented; serves both the team and the patient at a consistently high level - Demonstrates problem-solving and analytical skills appropriate for the position - Demonstrates high ethical standards of behavior - Maintains composure under pressure - Regularly demonstrates Boulder’s core values Requirements - This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, ID, NV, OR, UT, WA - Applicants must reside and work in one of those states to be considered - Applicants must be authorized to work for any employer in the U.S. - Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet - Expected hours of work: This is a full-time remote position expected to work 40 hours between Monday-Friday - Must be able to work a shift of 8:30am to 5pm or 9am to 5:30pm Mountain or Pacific Time Benefits - Contribution to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families - Mental Health Services via Cigna, Doctors on Demand, and EAP for continuous care - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided to complete your work duties Company Description Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments • Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner • Answering incoming questions from Boulder patients around balances due, non covered charges etc • Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients • Act as first point of contact for incoming patient messages, as well as internal requests for support • Maintain ongoing dated eligibility checks for accurate billing and clean claims • Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance • Serve as subject matter expert for internal insurance training • Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR • Identify and correct billing errors and resubmit claims to insurance carriers • Research/rectify third party denials/edits, requests for information and other related correspondence • Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

Role Description The Research Study Coordinator will lead day-to-day operations to support a NIDA-funded SBIR grant studying telehealth buprenorphine treatment across five high-risk settings. This is a grant-funded, two-year position with a defined end date. In this role, you will manage: - Site coordination - Participant-facing research activities, including a targeted recruitment push for study participants - Survey data management What You’ll Do - Site Coordination & Operations - 40% - Serve as the primary day-to-day point of contact for all five partner sites - Monitor study progress, timelines, and site-level recruitment milestones; proactively identify and troubleshoot barriers - Participate in and document monthly site operations calls - Refresh study site staff on study protocol, informed consent procedures, and REDCap data entry if needed - Manage IRB submissions (e.g. amendments, renewals, and adverse event documentation) under the supervision of the Senior Research Associate - Patient Participant Recruitment, Follow-Up & Stipends - 40% - Coordinate with site referral pipelines to maintain rolling patient participant recruitment - Screen participants for eligibility and conduct informed consent across all five sites - Complete REDCap enrollment and baseline data entry - Conduct proactive follow-up outreach with enrolled participants at 4, 8, 12, and 16 weeks after enrollment for survey completion - Administer phone-based assessments when web-based responses are not received - Track follow-up completion rates by site and flag gaps to the Senior Research Associate - Issue and track participant stipends via ClinCard at each assessment timepoint across all five sites - Coordinate smartphone device ordering, deployment, and participant troubleshooting across all five sites - Data Management - 20% - Enter and maintain all participant data in REDCap with a high degree of accuracy - Prepare and submit data exports to UMass Chan Medical School (biostatistics partner) on schedule - Conduct regular data quality checks in collaboration with Boulder’s Data Director - Assist with scheduling participant qualitative interviews after 16-week follow-up completion; coordinate delivery of completed recordings to transcription vendor Qualifications - 2 years of experience in clinical or public health research coordination, or equivalent experience in a related social services or community health role - Master’s degree in social science, public health, or a related field - Familiarity with IRB processes and Good Clinical Practice (GCP) principles - Comfort with remote work, virtual collaboration tools, and high-volume outreach via phone and email - Deep commitment to harm reduction and improving the health and dignity of people who use drugs Nice to Have - Experience working in a startup or fast-paced, high-growth environment - Experience with REDCap or similar electronic data capture platforms - Familiarity with NIH grant processes including progress reports (RPPRs) Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This is a fully remote role but we are currently only hiring candidates located in the following states: - AZ - CA - CO - FL - GA - ID - IL - KY - MA - NC - NJ - NY - OH - OR - PA - SC - TN - TX - UT - WA - WV Applicants must reside and work in one of those states to be considered. Expected Hours This is a full-time, grant-funded position at 100% FTE, with Pacific hours mandatory. Team members may work with their managers to adjust work hours within this timezone to suit the needs of the position. Team members may be asked to work additional days as work demands require. Travel Approximately 5% travel is expected. Travel includes site visits to partner sites in Washington, Oregon, and Ohio to support study start-up, staff training, and ongoing implementation monitoring. Travel is planned and coordinated in advance; all travel costs are covered by the grant. Compensation The starting pay range for this position is $65,000-70,000 annually; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). Perks & Benefits - Contribute to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families - Mental Health Services via insurance coverage, including Talkspace and EAP for continuous care - Supplemental mental health services through Talkspace for care needed following tough patient visits - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided to complete your work duties Our Values - The people we care for always come first - Our opportunity is also our duty, in service to others - Share facts to change minds, instill empathy to change hearts - Move the industry forward: follow the data - Strong individuals, stronger together Hiring Process As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required. Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, or veteran status. If you are a qualified person with a passion for what we do, please apply!

Role Description The Prior Authorization Specialist is responsible for obtaining all pre-authorizations for medication approvals. They will work closely with staff to review, research and complete prior authorizations, prior authorization appeals, and notify patients of status updates from insurance. The most important goal is to improve patients' medication adherence by offering a quick and effortless way for patients to get their medications on time. - Obtain prior-authorization for all patients requiring insurance approval for medication needs - Verify patient insurance information is accurate and documented correctly - Troubleshoot prior authorization submissions and prescription processing with health care providers utilizing phone or online resources - Review and resolve all reported authorization issues timely and effectively - Submit prior authorizations to insurance plans in a timely manner via payer-specific portals, fax, or verbally via phone - Communicate authorization and benefit coverage with patients and providers promptly and professionally - Obtain appropriate documentation to validate the approval or denial of authorizations - Document progress of prior authorization appropriately using our operating system - Follow up on pending authorizations on a regular basis to obtain the current status or to be informed of any action needed in order to obtain the authorization approval - Successfully navigate between multiple systems throughout the course of the workday, this includes but is not limited to operational software and payer portals - Maintain patient file security and confidentiality by adhering to appropriate confidentiality and HIPAA policies and guidelines - Advise management of identified trends with payers in an effort to mitigate problems Qualifications - A minimum of 6 months of experience working on prior authorizations - 2+ years of Medical office/clinic experience - Ability to organize workload and manage time effectively - Technologically savvy - Ability to read and interpret medical benefits for verification requests - Ability to handle a high volume of work with speed and accuracy - Passion for helping people - Ability to work closely with our care team to ensure the success of patients that are recommended to us by their physician's office - Team player that can also solve problems independently - Exceptional written and verbal communication skills - Reliable, and a self-starter - Access to reliable, high-speed internet to meet the needs of remote processing Requirements - Medical Assistant experience (nice to have) - Customer service experience (nice to have) - Remote/telehealth experience (nice to have) - A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language (nice to have) Benefits - Contribute to meaningful, life-saving work! - Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families - Mental Health Services via insurance coverage including Talkspace and EAP for continuous care - 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) - 401(k) retirement savings