Role Description Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding technical support via emails, phone calls, and chats; - Take ownership of technical issues reported by customers and triage them as needed; - Analyze and resolve customer inquiries containing technical issues or feedback; - Follow procedures for proper escalation to relevant internal teams and key stakeholders; - Maintain accurate records of failures, maintenance activities, and bugs; - Contribute to and maintain the company’s support knowledge base and related documentation; - Ensure compliance with the company’s Service Level Agreements (SLAs); Qualifications - Excellent English communication skills (C1 for both spoken and written); - At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; - Hands-on experience with Windows and Linux operating systems; - Tech-savvy with hands-on experience in hardware troubleshooting; - Solid understanding of hardware and software interactions; - Experience working with logs and performing data analysis; - Strong troubleshooting and problem-solving abilities; - Customer-oriented and responsible attitude; - Excellent interpersonal skills; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience with UAV/UAS systems; - Hands-on experience with network-related architecture and cloud-based systems; - Experience with and understanding of firewalls and port configuration. Benefits - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Role Description The primary responsibility of the T3 Technology Support Associate I is to consistently provide exceptional service and support to EquipmentShare’s internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout EquipmentShare. - Perform job duties in accordance with EquipmentShare's vision, mission, and values. - Provide excellent customer service for EquipmentShare's customers with clear answers to inquiries and appropriate referrals, as needed. - Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner and within established quality and service standards. - Establish and maintain professional working relationships with internal and external customers and co-workers. - Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the right solutions. - Manage time effectively to ensure productivity levels and turnaround times are within established service standards. - Utilize product knowledge to offer efficient and effective technical support and decision-making in the process of troubleshooting the T3 Platform for internal and external customer inquiries. - Utilize appropriate resources to ensure work is completed efficiently and within established service standards. - Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times. - Enhance industry and technical knowledge through actively participating in learning and growth opportunities. - Work collaboratively with co-workers to achieve departmental and company goals and standards. - Perform other duties and responsibilities as assigned. Qualifications - A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience. - Strong organizational skills with attention to detail and accuracy. - Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers. - Excellent verbal and written communication skills. - Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive. - Ability to acquire new skills in a proficient manner. - Accept responsibility for actions when necessary and learn from mistakes. - Ability to be flexible - adapt to change in a positive manner. - Ability to work quickly and think logically, especially under pressure. - Ability to reason with difficult and/or upset customers in a courteous and professional manner. - Excellent phone handling, negotiating and active listening skills. - Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole. - Must possess a professional yet enthusiastic and friendly demeanor. - Ability to maintain a high level of confidentiality on sensitive topics. - Ability to use diplomacy and tact when handling problems. Requirements - High-school diploma at a minimum, Associates Degree or above is highly desired. - At least 3 years experience in a customer service role, preferably in a contact center or multi-channel communication environment. - Ability to read and comprehend basic/complex communication in written or verbal sources. - Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure. Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights, and monthly team dinners - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities

• Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies. • Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments. • Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery. • Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives. • Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides. • Mentor engineers and provide technical leadership across the Managed Services organization. • Perform capacity planning, performance optimization, health assessments, and disaster recovery validation. • Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure. • Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions. • Participate in complex incident resolution, root cause analysis, and technical escalations. • Contribute to service improvement initiatives, operational standards, automation efforts, and engineering best practices.

Role Description AttainX Inc. is seeking a customer-focused Help Desk Analyst to support the U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS) trade certification systems under an Operations and Maintenance (O&M) and Development, Modernization, and Enhancement (DME) contract. The analyst will provide front-line technical support for the Lacey Act Web Governance System (LAWGS), the Phytosanitary Certificate Issuance and Tracking (PCIT) system, and the Veterinary Export Health Certification System (VEHCS). - Provide front-line technical support for web-based applications. - Diagnose and resolve user issues. - Guide users through eAuthentication and account access. - Document resolutions and escalate technical defects. - Ensure mission-critical trade systems are available and responsive. Qualifications - Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent professional experience will be considered in lieu of a degree. - 5+ years of experience in a help desk, service desk, or technical support role, preferably supporting web-based enterprise or federal applications. - Hands-on experience with IT service management / ticketing tools (e.g., ServiceNow, SysAid). - Working knowledge of ITIL service management principles. - Experience troubleshooting user authentication and account access issues. - Solid understanding of web browsers, PDF workflows, and common connectivity issues. - Excellent verbal and written communication skills. - Strong customer service orientation and attention to detail. - US citizenship with the ability to obtain and maintain a favorable Public Trust background investigation. Requirements - Prior experience supporting federal government IT programs, particularly USDA or APHIS trade, import/export, or certification systems. - Familiarity with Agile/SAFe delivery environments. - Experience supporting release, regression, and user acceptance testing. - Industry certifications such as HDI Support Center Analyst, CompTIA A+, or ITIL Foundation. Job Duties - Serve as the Tier 1 / Tier 2 point of contact for end users via phone, email, and the ticketing system. - Log, categorize, prioritize, track, and resolve incidents and service requests. - Troubleshoot login, eAuthentication, and account access issues. - Guide users through certificate and declaration workflows. - Diagnose, document, and reproduce reported system defects. - Create and maintain knowledge base articles and standard operating procedures. - Support DME releases and system enhancements. - Monitor system availability and report outages and performance degradations. - Generate and analyze help desk metrics and reports. - Participate in Agile/SAFe ceremonies and program meetings. Benefits - Competitive compensation and benefits packages. - Paid vacation. - Medical, dental, and vision insurance. - Matching 401K plan. - Tuition/training reimbursement. - Long & Short-Term Disability.