Role Description The primary responsibility of the T3 Technology Support Associate I is to consistently provide exceptional service and support to EquipmentShare’s internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout EquipmentShare. - Perform job duties in accordance with EquipmentShare's vision, mission, and values. - Provide excellent customer service for EquipmentShare's customers with clear answers to inquiries and appropriate referrals, as needed. - Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner and within established quality and service standards. - Establish and maintain professional working relationships with internal and external customers and co-workers. - Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the right solutions. - Manage time effectively to ensure productivity levels and turnaround times are within established service standards. - Utilize product knowledge to offer efficient and effective technical support and decision-making in the process of troubleshooting the T3 Platform for internal and external customer inquiries. - Utilize appropriate resources to ensure work is completed efficiently and within established service standards. - Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times. - Enhance industry and technical knowledge through actively participating in learning and growth opportunities. - Work collaboratively with co-workers to achieve departmental and company goals and standards. - Perform other duties and responsibilities as assigned. Qualifications - A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience. - Strong organizational skills with attention to detail and accuracy. - Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers. - Excellent verbal and written communication skills. - Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive. - Ability to acquire new skills in a proficient manner. - Accept responsibility for actions when necessary and learn from mistakes. - Ability to be flexible - adapt to change in a positive manner. - Ability to work quickly and think logically, especially under pressure. - Ability to reason with difficult and/or upset customers in a courteous and professional manner. - Excellent phone handling, negotiating and active listening skills. - Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole. - Must possess a professional yet enthusiastic and friendly demeanor. - Ability to maintain a high level of confidentiality on sensitive topics. - Ability to use diplomacy and tact when handling problems. Requirements - High-school diploma at a minimum, Associates Degree or above is highly desired. - At least 3 years experience in a customer service role, preferably in a contact center or multi-channel communication environment. - Ability to read and comprehend basic/complex communication in written or verbal sources. - Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure. Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights, and monthly team dinners - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities

• Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies. • Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments. • Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery. • Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives. • Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides. • Mentor engineers and provide technical leadership across the Managed Services organization. • Perform capacity planning, performance optimization, health assessments, and disaster recovery validation. • Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure. • Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions. • Participate in complex incident resolution, root cause analysis, and technical escalations. • Contribute to service improvement initiatives, operational standards, automation efforts, and engineering best practices.

Role Description AttainX Inc. is seeking a customer-focused Help Desk Analyst to support the U.S. Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS) trade certification systems under an Operations and Maintenance (O&M) and Development, Modernization, and Enhancement (DME) contract. The analyst will provide front-line technical support for the Lacey Act Web Governance System (LAWGS), the Phytosanitary Certificate Issuance and Tracking (PCIT) system, and the Veterinary Export Health Certification System (VEHCS). - Provide front-line technical support for web-based applications. - Diagnose and resolve user issues. - Guide users through eAuthentication and account access. - Document resolutions and escalate technical defects. - Ensure mission-critical trade systems are available and responsive. Qualifications - Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent professional experience will be considered in lieu of a degree. - 5+ years of experience in a help desk, service desk, or technical support role, preferably supporting web-based enterprise or federal applications. - Hands-on experience with IT service management / ticketing tools (e.g., ServiceNow, SysAid). - Working knowledge of ITIL service management principles. - Experience troubleshooting user authentication and account access issues. - Solid understanding of web browsers, PDF workflows, and common connectivity issues. - Excellent verbal and written communication skills. - Strong customer service orientation and attention to detail. - US citizenship with the ability to obtain and maintain a favorable Public Trust background investigation. Requirements - Prior experience supporting federal government IT programs, particularly USDA or APHIS trade, import/export, or certification systems. - Familiarity with Agile/SAFe delivery environments. - Experience supporting release, regression, and user acceptance testing. - Industry certifications such as HDI Support Center Analyst, CompTIA A+, or ITIL Foundation. Job Duties - Serve as the Tier 1 / Tier 2 point of contact for end users via phone, email, and the ticketing system. - Log, categorize, prioritize, track, and resolve incidents and service requests. - Troubleshoot login, eAuthentication, and account access issues. - Guide users through certificate and declaration workflows. - Diagnose, document, and reproduce reported system defects. - Create and maintain knowledge base articles and standard operating procedures. - Support DME releases and system enhancements. - Monitor system availability and report outages and performance degradations. - Generate and analyze help desk metrics and reports. - Participate in Agile/SAFe ceremonies and program meetings. Benefits - Competitive compensation and benefits packages. - Paid vacation. - Medical, dental, and vision insurance. - Matching 401K plan. - Tuition/training reimbursement. - Long & Short-Term Disability.

Role Description The Legal Counsel - Commercial serves as a strategic legal advisor managing complex commercial negotiations. This role primarily involves: - Negotiating agreements in the healthcare technology industry. - Supporting the growth engine to manage deal flow while protecting Intelerad's interests. - Handling agreements such as SaaS subscription agreements, business associate agreements, data processing agreements, NDAs, vendor agreements, and more. - Possessing a working knowledge of applicable data privacy laws, including HIPAA. - Communicating deal status to stakeholders both internally and externally. - Negotiating deals with clients virtually and being flexible in negotiation strategies based on business needs. Key Responsibilities - Strategic Legal Counsel & Commercial Contracts: Draft, review, and negotiate major and nonstandard technology contracts with public and private sector customers, including complex licensing agreements, professional services agreements, and SaaS subscription agreements for cloud-based offerings. Drive standardization and continuous improvement of commercial contract terms, clause libraries, and playbooks while identifying and mitigating legal and commercial risks. - Decision Maker: Serve as an escalation point for complex deal issues and cross-functional challenges. - Vendor Contracts: Draft, review, and negotiate vendor agreements to assist Intelerad's procurement function. Work alongside purchasers and internal approvers to ensure vendor agreements are executed in a timely manner while adhering to Intelerad's financial, security, and legal guidelines. - Privacy & Information Security Knowledge: Maintain a working understanding of applicable privacy laws, including HIPAA, that relate to the handling of personal health information, and negotiate deals within the boundaries those laws set. - Cross-Functional Collaboration: Partner with departments across Intelerad to close deals while protecting the business, setting reasonable expectations for internal stakeholders, and identifying key approvers needed to push negotiations forward. Qualifications - JD and active bar membership in at least one U.S. state. - 5+ years of experience as a qualified lawyer at a leading law firm and/or in the technology industry, including experience supporting global technology companies through complex transactions. - Solid understanding of corporate, commercial, and intellectual property law, with proven experience drafting and negotiating technology-related subscription agreements for cloud-based software offerings. - Demonstrated knowledge and practical experience working with applicable data privacy laws, including HIPAA. - Strong understanding of software, healthcare technology, and privacy regulations, with the ability to quickly grasp medical imaging concepts. - Understanding of IT security controls and frameworks. - Proven ability to influence and collaborate with cross-functional teams and build strong internal and external relationships. - Demonstrated ability to provide clear, actionable legal guidance to executives and operational teams. Preferred Qualifications & Special Requirements - Familiarity with ISO 27001, SOC 2, or other security and privacy certification frameworks. Compensation - Base pay for this position ranges from $130,000 to $150,000 within any geographic market in the US. - Pay may vary depending on job-related knowledge, skills, and experience. - Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.