• Plan, execute, and deliver speech-enabled IVR and technical projects, releases end to end • Ensure delivery of commitments on time, within scope, and in accordance with agreed objectives • Identify client needs and expectations and ensure alignment throughout the project lifecycle • Set delivery priorities based on project objectives and business targets • Manage project scope, schedule, resources, and dependencies • Identify project risks and issues and define mitigation and contingency plans • Support up-sell activities and change request processes within existing engagements • Lead, coordinate, and develop cross-functional project teams to ensure successful delivery • Manage and align internal teams, vendors, and subcontractors • Prepare and present project status reports to internal and external stakeholders • Conduct regular stakeholder meetings to review progress, risks, and goals • Ensure project success across customer satisfaction, quality, delivery, and team performance

• Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients, from initiation through deployment and handoff. • Develop and maintain comprehensive project plans including scope, timeline, resource allocation, dependencies, and budgets. • Facilitate requirements gathering with clients and internal stakeholders; document technical and business requirements and translate them into clear deliverables and work packages. • Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution. • Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track. • Maintain regular communication with clients, including status updates, expectations management, and scheduling of onsite/remote work. • Own project documentation such as statements of work, change orders, project schedules, status reports, acceptance criteria, and handover documentation to support teams. • Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards. • Manage scope to avoid scope creep, handling change management and approvals when requirements evolve. • Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders. • Collaborate with account management and sales to provide project estimates, identify follow‑on opportunities, and support client roadmapping. • Lead post‑project reviews and lessons learned to improve future MSP delivery practices.

• Responsibility for the team's backlog • Analyze, structure and prioritize requirements in collaboration with Customer Delivery Managers • Translate business/functional requirements into clear technical user stories and acceptance criteria • Ensure on-time delivery, high quality and transparency throughout the delivery process • Continuously maintain and evolve implementation standards • Continuously develop the team and processes, with a focus on skillset, efficiency and scalability • Establish clear KPIs and provide transparency on progress and capacity/utilization

• Lead technical project management for BI and Azure Data Platform initiatives • Act as a proxy Product Owner • Coordinate delivery across business stakeholders, self-service BI teams, and central platform engineering • Manage dependencies, timelines, risks, and deliverables • Apply agile delivery frameworks while integrating traditional project management practices • Support teams in the use of Microsoft BI and Power Platform solutions • Ensure alignment with Azure Cloud & Data architecture • Oversee incident and operational management • Ensure service stability, minimal disruption, and continuous improvement of the BI platform • Enforce enterprise governance, security, and compliance standards • Coach teams on self-service BI best practices • Facilitate stakeholder alignment, expectation management, and decision-making • Maintain transparency through structured reporting and documentation