Role Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Qualifications - Experience with Windows and Mac OS troubleshooting. - Experience with Server 2016 through 2025. - Experience with VMWare and Hyper V Virtualization. - Experience supporting M365 and Azure. - Minimum of five years experience in IT Support or a similar role. - Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. - Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. - Experience with Managed Service Providers (MSPs) is highly desirable. - Active Server Certifications are preferred. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop). - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Excellent command of the English language both spoken and written. - Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday). - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s). - Life Insurance. - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). - Paid Time Off (starts at 15 days per year). - Maternity/Paternity Leave. - Paid US Holiday. - Night Shift Bonus. - Salary Advancement/Loan. - Health & Wellness Program. - Company-paid training and certification.

• Manage daily operations of Data Protection and Network Storage within Corporate IT. • Collaborate with technical teams and business functions to deliver IT solutions efficiently. • Administering and supporting extensive Unix and Linux production environments while performing advanced troubleshooting of system, application, networking, and infrastructure issues. • Managing DNS infrastructure through configuration, troubleshooting, validation, and support while utilizing Ansible automation to enhance efficiency and minimize manual tasks. • Configuring, maintaining, and troubleshooting monitoring platforms like Prometheus and Grafana while performing system patching, upgrades, tuning, and lifecycle management. • Supporting incident response, root cause analysis, and problem management while creating and maintaining documentation, procedures, and knowledge articles for operations. • Collaborating with diverse technical teams to enhance infrastructure, identifying automation opportunities, and implementing solutions for improved reliability and scalability. • Utilizing AI-driven tools to streamline troubleshooting, automate tasks, improve documentation, enhance decisions, and support critical production incidents.

Role Description The Systems Administrator is responsible for managing and maintaining the company’s IT infrastructure, ensuring optimal performance, security, and availability of systems and networks. This role involves advanced troubleshooting, system upgrades, and the implementation of new technologies to support business operations. At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska. The base pay estimate for this role is $55,300 - $88,400 annually. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for an annual bonus. Bonuses are not guaranteed and are awarded based on company and individual performance. Qualifications - Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or similar. - Bachelor’s degree in computer science, information technology, or a related field is a plus but not required. - Minimum of 3-5 years’ experience in IT systems administration or a similar role. - Proficiency in Windows server environments, virtualization technologies (e.g., VMware, Hyper-V), networking protocols (TCP/IP, DNS, DHCP), and cloud services (e.g., AWS, Azure). - Strong problem-solving abilities, excellent communication skills, and the ability to work independently and as part of a team. - The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Occasional Standing - Occasional Walking - Frequent Sitting - Frequent hand, finger movement - Use office equipment (in office or remote) - Communicate verbally and in writing Requirements - Monitors, maintains, and supports servers, and other IT infrastructure components to ensure high availability and performance. - Diagnoses and resolves complex hardware, software, and network issues in a timely manner. - Assists in setting up security measures, including antivirus solutions, to protect company data and IT infrastructure. - Plans and executes system upgrades, patches, and installations to keep the IT environment up-to-date and secure. - Manages backup and disaster recovery solutions to ensure data integrity and availability. - Maintains detailed documentation of system configurations, procedures, and troubleshooting steps. - Provides advanced technical support to end-users and assists with IT-related inquiries and issues. - Leads or participates in IT related projects, including the deployment of new technologies and systems. Benefits - This position is eligible for an annual bonus. - Bonuses are not guaranteed and are awarded based on company and individual performance. Company Description US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

• Perform as a Messaging System Administrator on large unclassified systems for the Northrop Grumman Enterprise. • Communicate effectively at all levels of the organization, with internal or external customers, in written and oral formats. • Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. • Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. • Develop and document technical processes and procedures as needed. • Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions. • Adhere to strict Information Systems security guidelines in all cases. • Prepare security documentation for Cyber Security team. • Work under minimal direction and collaborate with peers to determine and develop approach to solutions.