• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities). • Provide daily end-user support, troubleshoot system issues, and deliver user training to maximize platform adoption. • Gather and analyze business requirements, translating them into effective Salesforce solutions. • Configure, automate, and optimize business processes using Salesforce Flow. • Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations. • Develop and maintain reports, dashboards, and KPIs to support business decision-making. • Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance. • Document system configurations, customizations, and business processes. • Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications. • Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Role Description The Salesforce Administrator serves as a primary steward of the platform’s declarative architecture. This role owns configuration standards, safeguards data integrity, and ensures solutions are scalable and well-governed. You will operate with independence and partner closely with developers and business stakeholders to deliver sustainable, enterprise-grade solutions. Key Focus Areas - Design and maintain scalable declarative solutions (Flows, security model, data structure, reporting) - Enforce standards for automation design, configuration governance, and sustainable platform practices - Ensure alignment between data model, permissions, and integration touchpoints - Monitor platform reliability and proactively address issues - Support structured release, documentation, and validation practices - Translate business requirements into supportable platform designs Qualifications - 5+ years hands-on Salesforce Administrator experience - Deep knowledge of Salesforce administration best practices and declarative/security-model design - Experience supporting Salesforce integrations (custom and/or managed packages) - Strong systems thinking and independent, self-directed execution - Excellent, plain-language written and verbal communication with both technical and business audiences Requirements - Salesforce Administrator certification(s) (preferred) - Experience supporting Revenue Cloud / CPQ or Service Cloud (preferred) - Experience working within structured governance and release models (preferred) - Comfort using AI tools in day-to-day platform work (preferred) Benefits - $90,000 - $100,000 a year

• Configuration and administration of Salesforce CPQ/Revenue Cloud, including CPQ (Configure, Price, Quote), Billing, and Subscription Management • Ensures accurate quoting, streamlined billing processes, and compliance with revenue recognition standards • Configure products, pricing, product bundles, rules, quote templates, approvals, and discounting structures. • Build advanced logic such as product rules, price rules, automation flows, and guided selling. • Optimize quote-to-order processes to improve accuracy and reduce cycle times • Collaborate with stakeholders to understand pricing and billing processes. • Partner with Sales, Finance, and Legal to translate and maintain commercial pricing and contract policy into system logic. • Train and support end users on CPQ workflows; serve as escalation point for configuration issues • Document system architecture, data dictionaries, and governance standards for audit and value-creation reporting

• The role is part of the Commercial Operations Team that ensures the Labcorp BLS Sales, Proposals and Contracts teams can leverage new and existing technologies to meet the commercial needs of our clients. • A unique opportunity to combine your interest in sales, proposals, contracts, data analytics and technology. • Contribute to the maintenance and day-to-day operations of the Labcorp BLS CRM system (Salesforce) and associated tools that are needed to support these efforts. • Provide end-user support for all system users and using both technical and business knowledge. • Set up and maintain role-based access via profiles and permissions. • Monitor feedback within the system and respond to end-user queries. • Design and manage flows, page layouts, record types, fields and reports. • Assist with the development and documentation of business and functional requirements and all implementations related to stand alone functionality, including testing of new enhancements and documentation. • Have strong written and verbal communication skills, with the ability to convey complex information in an audience-appropriate manner. • Set high standards of performance, assuming responsibility and accountability for successfully completing assignments.