Redefining how you scale.
Project Coordinator
Location
United States
Posted
6 days ago
Salary
$45K / year
Seniority
Junior
Job Description
Project Coordinator
Outsource Access Careers
• Lead inbound calls with genuine empathy, turning anxious homeowners facing fire, water, or mold damage into calm, confident clients who know they are in safe hands. • Proactively communicate daily updates across homeowners, project managers, field crews, and insurance adjusters so no project milestone or detail drops through the cracks. • Spot project delays, scheduling conflicts, or communication gaps early, solving issues proactively before they escalate into customer complaints. • Track, document, and relay critical scope approvals, carrier requests, and adjuster inquiries to ensure seamless documentation and project approvals.
Job Requirements
- A compassionate, empathetic communicator with outstanding verbal and written English who can comfortably de-escalate stressful situations with a warm, personal touch.
- An organized multi-tasker who takes pride in thorough documentation, maintaining accurate project records across multiple active jobs simultaneously.
- A proactive problem solver with grit and initiative, who doesn't wait to be asked before chasing down updates or checking in on a customer.
- Tech-Savvy: Proficient in Microsoft Office and CRM software (such as Dash CRM or Proven Solutions Software), with the ability to quickly master proprietary job management systems.
Benefits
- Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
- Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
- Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
- Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
- Performance Incentives: Bring results — and you’ll see it rewarded.
- Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
- 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
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