Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description As an OT Expert, you will serve as the subject matter expert (SME) for OT cyber visibility, architecture, and governance. You’ll lead asset discovery, segmentation strategy, and integration of monitoring platforms across complex ICS environments. This is a client-facing role, engaging with multiple customers to enhance their OT security posture and demonstrate the business value of risk reduction. You’ll work closely with infrastructure, compliance, product, and field teams to implement security best practices aligned to IEC 62443, NIST CSF, and CPwE frameworks. Key Responsibilities - Lead the deployment, configuration, and tuning of OT security platforms across customer ICS environments. - Support TCSM teams with value delivery, operationalizing OT visibility solutions within the context of customer business priorities. - Drive asset inventory accuracy, passive discovery strategies, and enriched contextual mapping for PLCs, HMIs, and SCADA systems. - Align segmentation and network architecture to industry standards such as IEC 62443, CPwE, and NIST CSF 2.0. - Partner with internal and client-side IT/OT teams to facilitate patching, firmware updates, and configuration hardening across industrial assets. - Provide architectural input and hands-on guidance on OT threat detection, alert tuning, and event correlation via integration with SIEM and SOC tools. - Build dashboards, KPIs, and reports showcasing asset risk, segmentation posture, and threat trends across OT networks. - Lead OT-focused workshops, risk reviews, and client advisory sessions to promote awareness and maturity of ICS security programs. - Continuously assess the effectiveness of OT tools and advocate improvements via vendor and internal engineering collaboration. - Support compliance efforts (e.g., NERC CIP, ISA/IEC 62443, NIST 800-82) by generating asset visibility reports and vulnerability context. - Collaborate with stakeholders across multiple accounts to identify OT security gaps and design strategic roadmaps for improvement. Qualifications - 8+ years in OT cybersecurity, ICS/SCADA security, or industrial IT. - Experience with OT/ICS security platforms such as Armis, Claroty, Nozomi, Ordr, or similar. - Familiarity with industrial protocols (e.g., Modbus, OPC, DNP3, Profinet), ICS devices (PLCs, HMIs), and vendor ecosystems (Rockwell, Siemens, Schneider, etc.). - Strong understanding of network segmentation, passive monitoring, and ICS risk management frameworks (IEC 62443, NIST CSF). - Hands-on experience working in or securing OT/ICS environments in manufacturing, utilities, or critical infrastructure. - Capable of working in U.S. Federal/Government-compliant environments (U.S. Citizen or equivalent clearance eligible). - Understanding of CVEs/CVSS scoring and OT vulnerability prioritization. - Experience with scripting/automation (Python, Bash, PowerShell) and REST APIs for tool integration. - Strong communication skills with the ability to simplify complex ICS risks for technical and non-technical stakeholders. Preferred Qualifications - Certifications such as GICSP, GRID, ISA/IEC 62443, CISSP, or OSCP. - Experience with patch management in OT environments. - Familiarity with integrating OT visibility tools with SIEM (e.g., Splunk, QRadar), CMDB, or SOC workflows. - Experience with RBVM or vulnerability tracking in ICS (Qualys, Tenable.ot, Rapid7, etc.). - Exposure to AppSec concepts and toolchains (optional, for hybrid environments). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

• Serve as the primary strategic technical advisor and point of contact for assigned customers • Own the technical account strategy for assigned customers • Develop and maintain strategic technical roadmaps • Lead technical decision-making and architecture review workshops • Guide customers through architecture and implementation choices • Define evals, governance, observability for advanced customer workflows • Design and deliver strategic technical builds • Provide technical enablement to customer admins, developers, and stakeholders • Align technical plans with Customer Success and Account teams • Translate customer friction into engineering-ready product feedback • Support customer governance and security motions • Own cross-account technical programs and reusable blueprints • Contribute to the Glean customer technical community • Shape the SA organization through mentorship and advanced enablement programs

• Working with Sales to develop evangelizing Akamai's technology through presentations, analysis reports, and proof of concepts • Understanding customers' business goals & requirements, translate them to technical problems, and map them to Akamai solutions • Overseeing project's delivery with Service Delivery teams, & ensuring the project is aligned with the customer's requirements • Building trusted relationships with customers' decision-makers to articulate Akamai's value proposition and build future revenue opportunities • Supporting Sales, Marketing & other internal departments to ensure customers get appropriate updates, upgrades, and event-oriented solutions. • Working closely with Product teams to develop product direction and strategy by providing input from the field • Mentoring and leading staff within Solutions Engineering, Sales, and the larger Service & Support organization

Role Description We are looking for an experienced, customer-facing Solution Architect who has already done this work at a VAR, MSP, or IT services firm — and wants to do it somewhere with fewer constraints and more impact. This is a senior individual contributor role with the authority to lead design sessions, scope full projects, build managed services proposals, and shape cybersecurity and infrastructure practice evolves. You will work alongside our sales team as their primary technical partner on strategic accounts, driving outcomes that matter: securing environments, modernizing networks, migrating to cloud, and building recurring managed services relationships. Your success is measured not just by technical quality but by revenue contribution, client retention, and the trust you build as an advisor. Key Responsibilities - Technical Leadership & Pre-Sales Strategy - Serve as the senior technical lead on strategic pre-sales engagements, orchestrating discovery, solution design, and presentation across all technology domains. - Lead customer-facing design workshops and architecture sessions with both technical (network/security engineers, architects) and executive (CIO, CISO, VP IT) stakeholders. - Own the technical win strategy for complex, multi-tower opportunities involving networking, cybersecurity, SASE, Zero Trust, cloud, and managed services. - Develop and deliver compelling executive briefings, whiteboard sessions, and proof-of-concept demonstrations that translate technology into business outcomes. - Solution Design & Documentation - Architect comprehensive solutions across cybersecurity (Next-Gen Firewall, SASE, ZTA, endpoint, SIEM/SOC), enterprise networking, SD-WAN, cloud connectivity, and compute infrastructure. - Produce high-quality network architecture diagrams, logical and physical designs, and solution overview documents suitable for C-level and technical audiences. - Build detailed Bills of Materials with full line-item accuracy, licensing structures, professional services hours, and margin integrity. - Author Statements of Work (SOWs) and project scopes that set clear expectations and protect delivery team. - Managed Services & Recurring Revenue - Position and sell managed services portfolio — including managed SASE, managed firewall, MDR/SOC services, NOC monitoring, and cloud management — as the preferred operational model for clients. - Build outcome-based business cases for recurring and managed services engagements, demonstrating ROI, risk reduction, and operational efficiency against DIY alternatives. - Structure multi-year managed services agreements with appropriate SLAs, pricing models, and renewal incentives. - Partner with the services delivery team to design managed service architectures that are operationally viable and profitable. - Vendor & Partner Engagement - Maintain deep working relationships with key vendor partners including Cisco, Palo Alto Networks, Fortinet, Zscaler, CrowdStrike, Microsoft, AWS, Aruba/HPE, and others. - Leverage vendor resources — SEs, deal desk, BDMs, MDF — to support and accelerate strategic opportunities. - Stay current on the SASE and Zero Trust product landscapes including Zscaler, Prisma Access, Fortinet SASE, Cato Networks, and Cisco Umbrella/SD-WAN. - Represent vendor partner summits, technology briefings, and customer-facing events. - Internal Collaboration & Growth - Mentor junior and associate SAs, sharing design patterns, BOM best practices, and client engagement techniques. - Contribute to solution playbooks, standard architectures, and reference designs. - Identify gaps and emerging opportunities in portfolio and recommend new vendor partnerships or service offerings. Qualifications - 7+ years of overall IT experience, including 3+ years in a customer-facing pre-sales Solution Architect, Consulting Architect, or Senior Systems Engineer role at a VAR, MSP, or IT services firm. - Demonstrated experience leading technical discovery, architecture design, and pre-sales engagements for complex networking and cybersecurity solutions. - Deep technical expertise in cybersecurity — including Next-Generation Firewall (NGFW), Secure Access Service Edge (SASE), Zero Trust Network Access (ZTNA), endpoint detection and response (EDR/XDR), SIEM, and identity-based security. - Strong working knowledge of enterprise networking: routing and switching, SD-WAN, LAN/WAN design, wireless (802.11ax/Wi-Fi 6), and network segmentation. - Experience architecting hybrid and multi-cloud solutions (AWS, Azure, GCP) including cloud networking, security controls, and governance. - Proven ability to build and present outcome-based business cases for managed services, recurring revenue programs, and multi-year technology roadmaps. - Experience authoring technical documentation including solution designs, BOMs, SOWs, and RFP responses at a professional quality standard. - Polished executive communication skills — you are equally comfortable presenting a Zero Trust architecture to a CISO and a cost justification to a CFO. Preferred Qualifications - Experience with SASE platforms: Zscaler (ZIA/ZPA), Palo Alto Prisma Access, Fortinet SASE, Cato Networks, Cisco Umbrella, or Cloudflare One. - Hands-on familiarity with Zero Trust frameworks (NIST SP 800-207, Gartner ZTA) and their practical implementation in enterprise environments. - Experience positioning and selling managed security services (managed SOC, MDR, managed SASE, managed firewall). - Background in or exposure to compliance frameworks: NIST CSF, CIS Controls, SOC 2, HIPAA, PCI-DSS, or CMMC. - Prior quota-bearing or KPI-tied pre-sales experience at a firm competing with ePlus, Presidio, WWT, Ahead, NTT, or similar. Certifications Required (or obtainable within 6 months) - Cisco CCNP Security, CCNP Enterprise, or equivalent professional-level certification - Palo Alto PCNSE, PCSAE, or Prisma Certified - Fortinet NSE 6/7 or Zscaler ZCCA-IA / ZCCP-IA Highly Desired - CISSP (Certified Information Systems Security Professional) - AWS Solutions Architect – Professional or Azure Solutions Expert - Cisco CCIE Security or Enterprise (or in-progress) - Zscaler Zero Trust Certified Architect (ZTCA) Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Anovia is an equal opportunity employer.