Anovia

Role Description Anovia is seeking an Emergency Call Handling NG911 Support Specialist to provide remote frontline support to our client's customers and partners with their Emergency Call Handling NG911 platforms. The Support Specialist will provide support for public safety software solutions and their components in a fast-paced environment, via phone and email. Components include: - Windows and Linux Servers - Networking - Gateways - Desktop applications - Server hardware - SIP Protocol The ideal candidate brings at least a year of technical support experience, solid grounding in Windows and Linux environments, and a working knowledge of networking and SIP telephony. Above all, we are looking for someone who communicates clearly, stays composed under pressure, and takes ownership of issues through to resolution. Responsibilities include: - Assist our client's customers and partners in resolving issues with their Emergency Call Handling and NG911 platforms. - Create and update tickets throughout their life cycle. - Update all relevant customer, partner, and internal stakeholders on the status of issues. - Escalate issues to the next tier of support when required. - Help maintain the internal Knowledge Base. Qualifications - 1+ year of technical support experience. - Windows Server (2012 and newer). - Linux (CentOS). - Networks and network troubleshooting tools. - Analog and/or Digital Telephony, particularly SIP. - VMware and/or Linux KVM. - HP Server hardware. - Schedule flexibility. - Strong written and oral communication skills (fluent English required). - Strong interpersonal and problem-solving skills. - Ability to handle stressful situations and troubleshoot critical issues. Requirements - Experience with AudioCodes gateways. - HP Server and desktop troubleshooting. - NG911 environments. - ServiceNow. - Windows Desktop Applications. Company Description With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters. To explore additional career opportunities, visit www.anovia.com/careers . Anovia is an equal opportunity employer.

Role Description We are seeking a Customer Escalation Coordinator who serves as the Incident Response Customer Advocate within the Customer Success organization. This role is pivotal in ensuring that customer outages are managed with urgency, professionalism, and a strong commitment to customer satisfaction. The Coordinator acts as a liaison between customers and internal technical teams, driving the resolution of major incidents, maintaining service levels, and fostering strong, trust‑based customer relationships. Key Responsibilities - Major Outages and Root Cause Analysis: - Follow strict escalation and notification guidelines. - Notify management of service-related concerns and coordinate onsite dispatches with clients and internal resources. - Lead the response to significant customer outages, coordinating efforts across teams to restore services quickly and efficiently. - Ensure all incidents are managed according to established protocols and service level agreements (SLAs). - Identify areas of risk that could impact project or process success. - Make effective independent decisions on day-to-day issues and assist team members with decision-making and issue resolution strategies. - Ticket and Queue Oversight: - Oversee the ticket backlog, prioritize support requests, and assign tasks to team members based on workload and technical expertise. - Monitor call queues to maintain service levels and ensure timely responses. - Report on individual and departmental performance metrics. - Focus on areas needing improvement and review goals to drive attainment. - Process and Policy Coordination: - Partner with customers to implement changes in processes and policies. - Adapt procedures to meet evolving business and customer requirements. - Customer Advocacy: - Demonstrate a commitment to delivering a positive customer experience through exceptional service, clear communication, and accountability. - Address customer concerns promptly and professionally. - Documentation and Data Integrity: - Establish and enforce documentation standards for all processes, policies, and major outages. - Promote attention to detail to ensure data integrity, accurate reporting, and effective analytics. - Contract and Billing Validation: - Validate contract terms and billing methods for all support requests. - Collaborate with other departments to ensure proper support billing and smooth contract transitions, especially during hardware RMA processes. Qualifications - Minimum 3 years of experience in major outage management. - 5+ years of experience in account management, service delivery, and escalation management. - Proficiency with ServiceNow and Helix platforms. - Strong organizational, listening, written, and verbal communication skills. - Excellent interpersonal and presentation skills. - Experience working with cross-functional teams. - Solid understanding of the ITIL service management framework and related processes. Requirements - Proactive approach to service delivery and issue resolution. - Ability to adapt processes in response to changing circumstances. - Commitment to continuous improvement and process optimization. - Strong team-building skills and ability to create a positive work environment. - Strategic planning capabilities for future needs, goals, and objectives. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees.

Role Description The System Engineer is best described as the individual responsible for designing, implementing, and maintaining the company's IT infrastructure to ensure optimal performance and security. This role involves collaborating with cross-functional teams to support business operations and deliver reliable technology solutions. The System Engineer will troubleshoot complex technical issues and proactively identify opportunities for system improvements. A strong focus on scalability, efficiency, and compliance is essential to meet organizational goals. If you are energized by complex challenges, passionate about cutting-edge tech, and eager to leave your mark on industries that keep the world moving, we want to meet you. Key Responsibilities - Identity & Access Management: - Design, implement, and manage enterprise identity solutions using Microsoft Entra ID (Azure AD), including conditional access policies, identity governance frameworks, and SSO integrations across hybrid environments. - Microsoft 365 & Cloud Services Administration: - Manage, monitor, and optimize Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Microsoft Defender for Endpoint. - Administer core network services (DNS, DHCP, etc) and automate routine tasks using PowerShell scripting and Microsoft Graph API. - Deploy and manage Azure services including virtual machines, virtual networks, application gateways, and hybrid connectivity solutions. - Infrastructure & Virtualization Management: - Administer enterprise virtualization platforms and hyper-converged infrastructures. - Manage server hardware such as Dell vxRail, Cisco UCS, and standalone servers. - Oversee enterprise storage systems, SAN/NAS, and Fiber Channel fabrics. - Multi-Platform Systems Administration: - Maintain and support Linux-based systems (Ubuntu, RHEL, CentOS, etc). - Perform system hardening, patch management, and configuration management using industry best practices. - Troubleshoot complex system issues and optimize performance. - Cloud Infrastructure & DevOps: - Lead cloud infrastructure initiatives within Azure and AWS platforms, including VPC design, EC2/compute, S3 storage solutions, and Route53 DNS services. - Implement Infrastructure-as-Code (IaC) using Terraform and Ansible. - Develop system automation scripting solutions using Python, Bash, and PowerShell. - Manage development and version control using Git with GitHub/GitLab platforms. - Security & Monitoring Operations: - Deploy and manage comprehensive security solutions including EDR, MDR, email security gateways, and DNS filtering. - Implement and maintain NMS, PSA, and centralized logging solutions. - Conduct proactive system health monitoring, optimization, and incident response. - Enterprise Support & Documentation: - Provide Tier 3 technical support for critical enterprise systems, ensuring 99.9% uptime, rapid issue resolution, and infrastructure performance. - Design and maintain scalable, secure, and highly available system architectures following industry standards and compliance requirements. - Create and maintain comprehensive documentation including system configs, SOPs, runbooks, and BC/DR plans. - Continuous Improvement & Integration: - Evaluate, test, and implement emerging technologies to enhance operational efficiency and security posture. - Lead system integration projects and automation initiatives. Qualifications - 7+ years of progressive experience in systems engineering, infrastructure administration, or related IT roles with increasing responsibility. - Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. - Proven track record of leading technical projects and mentoring junior staff members. Requirements - Expert-level proficiency with Microsoft technologies including Active Directory, Microsoft 365 administration, Exchange Online, and PowerShell scripting. - Advanced experience with Microsoft Entra ID (Azure AD) including conditional access, identity governance, privileged access management, and SSO. - Hands-on experience with Microsoft Intune, Defender for Endpoint, and RMM tools. - Hands-on experience with Azure services including virtual machines, virtual networks, application gateways, and storage solutions. - Hands-on experience with AWS services including VPCs, Route53, EC2, S3, and network security configurations. - Ability to design and implement cloud migrations and hybrid connectivity solutions. - Advanced enterprise expertise with VMware vSphere (ESXi, vCenter, NSX, vSAN). - Proven experience managing enterprise server hardware (Dell vxRail, Cisco UCS). - In-depth knowledge of enterprise storage technologies such as Pure Storage, NetApp, SAN/NAS solutions, and Fiber Channel fabric management. - Strong Linux administration skills on multiple distributions (Ubuntu, RHEL, CentOS). - Experience with system hardening, patch management, config management tools. - Advanced scripting capabilities with PowerShell, Python, and Bash. - Proficiency with GitHub/GitLab, Git version control and pipeline integration. - Experience with configuration management tools such as Ansible. - Comprehensive understanding of enterprise security tools including EDR, MDR, email security, and DNS filtering solutions. - Experience with NMS systems, SIEM platforms, and centralized logging solutions. - Strong understanding of compliance frameworks and security best practices. - Solid foundation in networking with TCP/IP, DNS, DHCP, VPNs, FW management. - Experience with hybrid identity models / federation services (ADFS, SAML, OAuth). - Proven ability in system integration, API management, and automation. - Experience with enterprise monitoring tools and automated deployment solutions. - Working knowledge of ITIL practices and service management methodologies/tools. - Understanding of change management processes and documentation standards. - Strong project management capabilities with experience leading technical efforts. - Powerful troubleshooting / problem-solving skills with ability to work under pressure. - Demonstrated ability to work both independently and collaboratively. - Strong written and verbal communication skills for stakeholder interaction. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees.

Role Description - Work extensively with files in Adobe InDesign and Acrobat; own the fidelity of the InDesign files for assigned projects. - Work on illustrations and photos in Illustrator and Photoshop. - Build InDesign templates and create Style Guide documentation. - Update book files and create new pages, following supplied manuscript. - Ability to read, understand, and apply information from a Style Guide. - Ensure product's adherence to all laws pertaining to copyrighted and public domain material usage and permissions, including but not limited to images, fonts, and texts. - Support metadata collection and file structure to meet content re-purposing goals. - Apply or maintain accessibility features according to guidelines and best practices. PDF Remediation as well as InDesign accessibility. - Attend and participate in project meetings. Document and follow up on important actions and decisions from meetings. - Communicate regularly with supervisors, vendors, internal, and external teams in order to accomplish project goals and meet project deadlines. - Ensure projects adhere to best practices and all documentation is maintained appropriately. Qualifications - Proficient in Adobe InDesign, Acrobat, Illustrator, Photoshop and other publishing software. - Working familiarly with content management systems, Woodwing preferred. - Exhibited ability to learn new software, tools, systems. - Bachelor's degree. - 3-5 years publishing experience. - Preferred qualifications: - 3-5 years of curriculum development experience. - Experience in Education Publishing (Print and Digital), GK-12. Requirements - Experience with Adobe products, including InDesign, Acrobat, Illustrator, and Photoshop. - Understanding of Editorial markup and how to implement. - Successful delivery of final products and project deliverables according to prioritized schedules. - Ability to manage multiple responsibilities across multiple projects. - Effective communication with coworkers, managers, other teams, and offshore Production vendor/partners. - Excellent time management and ability to multi-task; ability to work independently. - Demonstrated accuracy and attention to detail. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees.

Role Description - Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process - Follow-up/ update ticket for every call to ensure timely closure - Call ownership, drive to resolution and communication with customer - Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey - Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers - Proactive monitoring & Perform documented Escalation process - Troubleshooting on Application Support (Off Shelf or Customized) - MFDs Troubleshooting on Printers & - Troubleshooting on VPN software and Collaboration tools - Troubleshooting on Password Reset tools and Remote-Control tools - Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking - Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) - Interaction with internal and external stakeholders - Keep Users regularly updated with Alerts advising of any new or changed information - Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications - Windows & Macintosh Operating systems Troubleshooting - Experience with Active Directory, Azure, Office365, VPN, MFA, RDP - Experience with remote tools - LMI and BeyondTrust - Experience with ServiceNow - Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) - 3 + years of technical support experience with an IT Service Desk or Application Support - Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills - Excellent written, oral and verbal communication skills in English Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees Company Description Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

Role Description - Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process - Follow-up/ update ticket for every call to ensure timely closure - Call ownership, drive to resolution and communication with customer - Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey - Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers - Proactive monitoring & Perform documented Escalation process - Troubleshooting on Application Support (Off Shelf or Customized) - MFDs Troubleshooting on Printers - Troubleshooting on VPN software and Collaboration tools - Troubleshooting on Password Reset tools and Remote-Control tools - Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking - Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) - Interaction with internal and external stakeholders - Keep Users regularly updated with Alerts advising of any new or changed information - Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications - Windows & Macintosh Operating systems Troubleshooting - Experience with Active Directory, Azure, Office365, VPN, MFA, RDP - Experience with remote tools - LMI and BeyondTrust - Experience with ServiceNow - Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) - 1 + years of technical support experience with an IT Service Desk or Application Support - Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills - Excellent written, oral and verbal communication skills in English Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees

Role Description This position requires a professional who is adept at a variety of tasks including monitoring network performance, troubleshooting issues, and ensuring seamless communication between different components of our IT architecture. The ideal candidate will possess a solid understanding of network systems, excellent problem-solving skills, and the ability to work effectively under pressure. - Monitor network performance and ensure system availability and reliability - Diagnose and resolve network issues in a timely manner - Work with network team to implement hardware and software upgrades - Manage and configure network devices such as routers, switches, and firewalls - Document network issues and resolutions for future reference - Perform routine network maintenance and system upgrades, including service packs, patches, and security configurations - Respond to network outages and emergencies quickly to restore service - Collaborate with other IT staff to improve and optimize network performance - Perform regular network performance tuning and capacity planning - Ensure compliance with network policies and security standards - Provide network performance statistics and reports - Assist in network design and capacity planning projects - Utilize network management tools to monitor network traffic and security Qualifications - Bachelor's degree in information technology, Computer Science, or a related field. - Proven experience as a NOC Engineer or in a similar network operations role. - Experience with network monitoring and performance analysis tools. - Certification such as Cisco CCNP, CompTIA Network+, or similar. - Strong understanding of network infrastructure and network hardware, including Cisco core, distribution, and access switches (6800, 6500, 4500, 3850, 3750). - Hands-on experience with Cisco Nexus Series (5K, 7K, 9K) and SD-WAN solutions. - Experience with wireless systems such as Cisco (85xx/55xx/25xx/21xx), Aruba, Ruckus, and Aerohive. - Expertise in routing protocols like OSPF, BGP, and EIGRP. - Network security experience with Palo Alto, ISE, and ACS. - Experience with DHCP, DNS, and network monitoring tools such as SolarWinds, NetBrain, Cisco Prime, CACTI, WhatsUp Gold, NNM, and Packet Shaper. - Proficiency in network device onboarding and working with Domotz for network monitoring and asset tracking. - Hands-on experience with ConnectWise for ticketing and issue management. - Familiarity with ITIL processes and best practices. - Proficiency in scripting languages for network automation (e.g., Python, PowerShell, Unix scripting). - Experience with cloud platforms and services (AWS, Azure, Google Cloud) is a plus. - Hands-on experience with network diagnostic and analytics tools. - Strong analytical and problem-solving skills. - Excellent communication and teamwork abilities. - Ability to work in a fast-paced, high-pressure environment. - Availability to work in shifts and be on-call as needed. - Strong attention to detail and the ability to document processes and issues effectively. Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities. - Remote work opportunities - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees.

Role Description The Sr. System Administrator will reply to requests for technical support by telephone, email, or chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. Providing end-user and team member support is the overall expectation of this role. This role will assure optimal performance and conform to our standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role. Responsibilities - Troubleshoot and resolve desktop, server, and line of business application incidents (30%) - Complete move/add/changes of client workstations/servers (25%) - Resolve escalated issues from the L1 team members (20%) - Train and guide clients in software and hardware usage (15%) - Collaborate with other departments to solve complex issues (10%) - Tasks assigned by leadership Qualifications - Bachelor's Degree in IT, Engineering or Computer Science - Minimum of 4 years of work experience in a Help Desk role - Excellent English skill (Verbal and writing) - MCSE, CCNA, CompTIA A+/Network+ or equivalent experience - Complete Technical understanding and expertise in the following: - Windows Desktop - DNS functionality - Mail flow diagnostics - VPN support - File server support - RDS environment support - Active Directory support - Solid customer service, communication, and organizational skills - Work under tight deadlines and shifting priorities - Occasionally work past scheduled work hours to complete work tasks - Including occasional nights and weekend work as needed - Participate in a rotating on-call schedule - Reliable and punctual - MCSA certification is a plus - Network (Sophos, SonicWALL, Cisco) certifications are a plus - Apple OSX knowledge is a plus Requirements - Basic understanding of Active Directory OU Structure - Ability to create security groups and apply NTFS permissions - Basic understanding of Managed Backup software(s) and file restoration - Can perform a virtual disk restore - Basic understanding of namespace and DFS replication - Ability to identify replicated folders and namespace servers - Ability to identify when an issue is DNS related - Ability to check DHCP for correct settings (Gateway/DNS servers) and identify DHCP device - Understanding A Records, CNAME, MX records - Basic understanding of folder inheritance - Ability to create and modify file permissions - Ability to identify and perform basic troubleshooting - Ability to identify and troubleshoot InTune issues - Modify existing InTune policies - Understand mail flow from sender to recipient - Update/change Send & Receive Connectors - Creating new Transport rules - Ability to install a network printer on the server and perform advanced diagnostics - Scan to email setup - Scan to Folder setup - Add a printer to Print Management - Troubleshoot existing printer GPOs - Troubleshoot printer driver issues - Understanding of RDGateway setup on the server and troubleshooting server-side issues - Publish RemoteApp - Basic understanding of network routing - Difference between Dynamic & Static routing - Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA - Spam filtering - Set up encryption filters, and understand mail flow and how it relates to spam filtering - Whitelist/blacklist Company-wide - Basic knowledge of SQL services, servers, and different SQL applications - Ability to troubleshoot SQL Server service issues - Troubleshoot ODBC and determine if issues are server or client-side - Basic understanding of SAN technology and ability to patch - Be able to check NAS functions - Perform file-sharing operations - Basic knowledge of iSCSI/FibreChannel - Ability to prep WAP, perform onsite installation, and troubleshoot advanced errors - Modify current scripts - File share/SharePoint - Create/Manage SharePoint sites Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees

Role Description Anovia is seeking a highly skilled Systems Upgrade Specialist to ensure our Call Handling customer base remains on current, supported software releases. This role is responsible for planning, scheduling, and executing remote software upgrades at customer sites, while working closely with customers, internal engineering teams, and support organizations. The ideal candidate brings strong technical expertise across Linux, virtualization, telephony, and networking, combined with excellent communication skills and the ability to operate effectively in mission-critical, high-availability environments — including public safety and emergency communications systems. Key Responsibilities - Ensure Call Handling customers remain on current software release levels by planning and executing remote upgrades across supported platforms. - Work directly with customers to schedule, coordinate, and execute software upgrades, including maintenance windows and change communications. - Collaborate with Research & Development and Engineering teams to develop, refine, and execute upgrade processes for all supported Call Handling products. - Develop, design, evaluate, and modify systems in accordance with customer requirements and applicable regulatory standards. - Support overall system architecture and ensure platform integrity, stability, and performance. - Configure and validate software to ensure compatibility across diverse customer configurations and environments. - Identify, document, and report process and product issues discovered in the field and assist other support levels with investigations and resolutions. - Manage critical customer issues during upgrades, providing clear and timely communication to customers and internal stakeholders. - Represent Innovatia during customer engagements — including conference calls with stakeholders ranging from dispatchers and law enforcement personnel to Chief Technology Officers — with professionalism and technical authority. - Thoroughly document technical issues, resolutions, and escalation details for both internal and external audiences. - Create, review, and maintain technical documentation including whitepapers, Methods of Procedures (MOPs), and technical alerts and bulletins. - Work effectively with internal teams, vendors, and customers at all levels. Qualifications - Hands-on experience working within Red Hat Enterprise Linux environments is required. - Experience with one or more of the following is considered a strong asset: - Virtualization technologies - HP server platforms - Analog and Digital Telephony - Networking fundamentals - Hardware and Software Technical Support - Experience managing software configuration and upgrades in complex, customer-specific environments. - Proven ability to troubleshoot and resolve issues in mission-critical systems. Professional Skills & Competencies - Strong written and verbal communication skills in English; bilingualism (English/French) is considered an asset. - Excellent teamwork, interpersonal, and problem-solving abilities. - Ability to thrive in a fast-paced, dynamic environment. - Calm and effective under pressure, particularly in high-stakes or time-sensitive situations. - Highly organized with strong attention to detail and documentation quality. Benefits - Work on mission-critical Call Handling and emergency communications systems that directly support public safety operations. - Collaborate with a skilled, close-knit technical team. - Engage meaningfully with customers. - Play a key role in ensuring system reliability, modernization, and continuous improvement. - Opportunity to do technically challenging work that genuinely matters. A Note on Location This is a fully remote position. Our client operates a facility in Gatineau, Quebec, and preference will be given to candidates in that region, as occasional on-site visits may be required in the event of hardware issues or other situations where hands-on support is needed. How to Apply Apply directly at www.anovia.com/careers or via Indeed or LinkedIn today!