Anovia

Role Description This position requires an experienced Level 3 Systems Engineer to provide expert-level technical support, infrastructure management, and escalation services across complex client environments. Working remotely as part of a distributed operations team, you will be responsible for designing, implementing, troubleshooting, and optimizing enterprise IT infrastructure, including: - Windows Server - Microsoft 365 - Azure - Virtualization platforms - Active Directory - Storage - Backup solutions - Enterprise networking You will also serve as the highest technical escalation point for Level 1 and Level 2 engineers, driving root cause analysis, automation, and long-term infrastructure improvements. Qualifications - Strong experience with ConnectWise, Windows Server, Active Directory, DFS, DNS, DHCP, NTFS permissions, and Group Policy. - Expertise in VMware, Hyper-V, NSX, and virtual networking. - Experience with storage systems, backup, and disaster recovery. - Strong troubleshooting skills for servers, storage, and virtualization. - Experience in MSP or multi-client data centre environments. - VCP, MCSE, RHCE, or equivalent certifications preferred. - Knowledge of PowerShell, Ansible, or similar automation tools. - Experience with Azure, Microsoft 365, and hybrid environments. - Strong analytical, documentation, communication, and collaboration skills. - Ability to work independently in high-demand environments. Requirements - Resolve escalated issues related to servers, storage, and virtualization from Level 1 and Level 2 teams. - Standardize and optimize server and infrastructure configurations across customer environments. - Configure and maintain Active Directory, DFS, DNS, DHCP, NTFS permissions, Group Policy, and backup solutions. - Manage VMware, Hyper-V, NSX, clustering, HA, and virtual networking. - Administer storage systems including LUN/Datastore creation, iSCSI connections, and host mapping. - Document SOPs, configuration baselines, and architecture blueprints. - Collaborate with network and security teams. - Automate provisioning, patching, and monitoring where possible. - Mentor junior engineers. - Support Tiger Team projects and other assigned initiatives. Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees

Role Description The Team Leader will be responsible for the day-to-day supervision of NOC Engineers and System Engineers supporting managed services clients. This role requires a strong technical foundation across infrastructure, networking, and systems administration, combined with proven experience in a contact center or queue driven support environment. The ideal candidate has worked within an MSP setup, understands ConnectWise, and can balance operational execution with people leadership, ensuring service quality, coverage, and a customer first culture across the team. Key Responsibilities - Team and Performance Management - Supervise and mentor a team of NOC and System Engineers, ensuring consistent service delivery standards. - Monitor call and ticket queues in real time to ensure SLAs and response times are met. - Conduct call listening and quality reviews, providing structured, constructive feedback to engineers. - Identify skill and knowledge gaps within the team and coordinate relevant training interventions. - Drive a customer first mindset across the team through coaching, reinforcement, and example. - Operational Oversight - Manage ticket backlog actively, prioritizing based on severity, client impact, and SLA exposure. - Build and manage shift schedules to ensure adequate coverage across all required hours, including weekends and holidays where applicable. - Track attendance, adherence, and utilization, and take corrective action where required. - Escalate and coordinate on major incidents, ensuring timely communication to stakeholders. - Technical Leadership - Provide technical guidance and second level support on infrastructure, networking, and system administration issues. - Ensure proper use of ConnectWise for ticketing, time tracking, and documentation. - Review technical documentation and knowledge base articles for accuracy and completeness. - Partner with senior engineers and architects on recurring or complex issue trends. - Reporting and Continuous Improvement - Prepare and present regular performance reports covering queue health, SLA compliance, and team metrics. - Identify process gaps and recommend improvements to workflows, monitoring, and escalation paths. - Participate in client facing calls when required to represent team performance and improvement plans. Qualifications - Bachelor's degree in information technology, Computer Science, or a related field; equivalent practical experience will also be considered. - Minimum 5 to 7 years of experience in NOC, infrastructure, or system engineering roles, with at least 2 years in a team lead or supervisory capacity. - Prior experience working within an MSP (Managed Service Provider) environment is mandatory. - Hands on experience with ConnectWise (Manage, Automate, or both) is required. - Strong working knowledge of networking (routing, switching, firewalls, VPN) and systems administration (Windows Server, Active Directory, virtualization platforms). - Demonstrated experience in a contact center or queue-based support environment, including call monitoring and quality feedback processes. - Proven ability to manage schedules, coverage, and backlog in a 24x7 or extended hours support model. - Strong communication skills, both written and verbal, with the ability to coach and develop team members. - Ability to remain calm and structured during high pressure incidents or escalations. - Strong verbal and written English communication skills, with the ability to interface confidently with US and international stakeholders. - Working knowledge of RMM and monitoring tools such as SolarWinds, Auvik, or N-able, in addition to ConnectWise, is an advantage. Preferred Qualifications - Relevant certifications such as CompTIA Network+, Microsoft Certified (Azure/Windows Server), Cisco CCNA, or ITIL Foundation. - Experience working with US or international clients in a distributed team setup. - Familiarity with RMM tools, PSA platforms, and monitoring solutions beyond ConnectWise. Success Metrics (KPIs) - SLA compliance percentage across assigned queues. - Average ticket resolution time and backlog aging. - Call quality and QA audit scores. - Client satisfaction (CSAT) and escalation frequency. - Team attendance, adherence, and attrition rate. - Training completion and skill gap closure within the team. Key Attributes - Proactive problem solver who anticipates issues before they escalate. - Balances people leadership with hands on technical credibility. - Comfortable holding team members accountable while maintaining morale. - Genuinely customer centric in approach and decision making. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Anovia is an equal opportunity employer.

Role Description - Implement and configure ConnectWise RMM to meet client requirements. - Design and deploy monitoring policies, automation workflows, and scripts. - Develop and maintain PowerShell, Python, or Bash scripts to automate tasks. - Collaborate with internal teams and clients to gather requirements and recommend best practices. - Conduct audits of ConnectWise RMM configurations for compliance and performance. - Troubleshoot RMM functionality, scripts, and integrations. - Deliver training and support on ConnectWise RMM. - Stay current with ConnectWise RMM updates and scripting technologies. Qualifications - 5–10 years of experience in ConnectWise RMM implementation and administration. - Strong experience with ConnectWise RMM configuration, administration, and troubleshooting. - Proficiency in PowerShell, Python, or Bash scripting. - Experience with monitoring, automation workflows, and infrastructure management. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication and stakeholder management skills. - Ability to work independently in a fully remote environment. - Legally authorized to work in India without sponsorship. - Preferred: Ansible/Puppet, ConnectWise certification, Azure Administrator certification, MSP experience, or Bachelor's degree in Computer Science/IT. Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees

Role Description - Revise orders as needed due to delivery date changes, requirement changes or inventory availability. - Follow up with vendors on shipping date estimation. - Maintain constant communication with internal team, confirming orders, informing of shipping date(s), any possible delays, and back orders. - Provide weekly order updates; responsible to ensure all orders are on time and routed as per customer requirements. - Communicate any delays with the team in advance; work with Customer Portals to confirm orders. Qualifications - Minimum of 3 years' experience in order management, purchasing, finance or sales operations. - Bachelor's degree in finance is preferred. - Experience in Salesforce and Oracle NetSuite are preferred. - Must possess a positive attitude and willingness to succeed. - Strong organizational and financial skills, as well as problem-solving agility are required. - Must be proficient in standard business tools including Microsoft Office. - Candidate must be a team player and must be ready to work North America shift hours. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave, and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees. Company Description Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.

Role Description Anovia is seeking a Java Full-Stack Developer to support a centralized, global service delivery operation for a Fortune 100 enterprise and public safety technology client. Over an expected six-to-nine-month contract, the developer will: - Design, build, and maintain both frontend interfaces and backend services. - Modernize legacy architecture. - Work closely with engineering and service design stakeholders to keep the platform reliable and scalable. The ideal candidate has strong hands-on experience with Java and the Spring Framework ecosystem, is comfortable working across the full stack, and communicates clearly with cross-functional partners. This person brings a systems thinking mindset, strong troubleshooting instincts, and the ability to balance technical depth with business priorities. Qualifications - 3 to 6 years of progressive software engineering experience building high-scale, production-ready enterprise web applications. - Strong backend proficiency with Java 8+ and the Spring Framework ecosystem, including Spring MVC, Spring JDBC, and Spring Security. - Solid experience with Microsoft SQL Server, JPA/EclipseLink, JDBC Templates, and SQL performance tuning. - Full-stack capability with JSP, JSTL, jQuery, Bootstrap 4, DataTables, and AJAX. - Experience designing and consuming secure RESTful APIs, and integrating enterprise authentication such as Okta SSO and LDAP. - Hands-on experience with Git, Bitbucket, Apache Tomcat, and Agile/Scrum delivery using Jira. - Must be based in Canada and able to contract directly with a Canadian entity. - Must be able to provide a valid Canadian tax identifier (Business Number or Social Insurance Number) for invoicing and tax reporting purposes. Requirements - Candidates with experience in any of the following areas will be given preference: - Spring Boot migrations and Python scripting. - Modern frontend frameworks such as React or Angular. - Advanced database indexing, stored procedures, and replication management. - Integration with third-party enterprise APIs and protocols such as OAuth 2.0 or SAML. - CI/CD pipelines, automated testing frameworks, and centralized logging tools such as Splunk. Company Description With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters. To explore additional career opportunities, visit www.anovia.com/careers . Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.

Role Description Anovia is seeking an experienced Full Stack .NET/Vue Developer to join the RDE (Radio Design and Engineering) team on a contract basis for an initial term of 4 to 7 months. The RDE team develops highly specialized internal tools used to design modern public safety communication systems, including LTE, ASTRO, and Dimetra platforms. These tools are built on the cloud-based Stratus Platform using AWS infrastructure, microservices architecture, and Continuous Delivery principles. Day-to-day work spans both maintenance development of existing applications and greenfield implementation of new applications ported from legacy systems. The ideal candidate brings solid hands-on experience with C#/.NET backend development and practical knowledge of front-end web technologies, including JavaScript, HTML, CSS, and MVC patterns. Familiarity with the Vue/Vuetify/VueX stack is a strong asset. You are comfortable working in an Agile environment, can adapt quickly to a complex existing codebase, and take a disciplined approach to testing and code quality. Responsibilities - Design, implement, test, and maintain web interfaces and backend services for the Stratus application suite. - Contribute to maintenance development of existing RDE applications, addressing defects and incremental improvements. - Implement greenfield applications ported from legacy systems, following established platform conventions and architecture patterns. - Build and maintain microservices on the AWS-based Stratus Platform, adhering to Continuous Delivery principles. - Write and maintain automated tests using API and GUI testing frameworks, including Playwright. - Collaborate with the RDE team within an Agile workflow, contributing to sprint planning, reviews, and iterative delivery. Qualifications - Practical, hands-on experience with C# and the .NET development ecosystem. - Working knowledge of front-end web technologies, including JavaScript, HTML, CSS, and MVC patterns. - Demonstrated ability to work within Agile teams and follow iterative delivery practices. - Professional proficiency in written and spoken English, sufficient to collaborate with an English-speaking team and participate in project meetings. - Must be based in Mexico, Brazil, or Colombia and able to legally contract directly with an in-country business entity. - Must be able to provide a valid local tax identifier for invoicing and tax reporting purposes. Nice to Have - Experience with Vue.js, Vuetify, and VueX framework stack. - Cloud application development using microservices architecture on AWS. - Version control and branching workflows using Git and GitHub. - Automated testing frameworks for both API and GUI layers, particularly Playwright. - GitHub Copilot or Claude Code for AI-assisted development workflows. - Rapid onboarding to new codebases and unfamiliar technical environments. Company Description With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters. To explore additional career opportunities, visit www.anovia.com/careers . Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.

Role Description Anovia is seeking an experienced Full Stack .NET/Vue Developer to join the RDE (Radio Design and Engineering) team on a contract basis for an initial term of 4 to 7 months. The RDE team develops highly specialized internal tools used to design modern public safety communication systems, including LTE, ASTRO, and Dimetra platforms. These tools are built on the cloud-based Stratus Platform using AWS infrastructure, microservices architecture, and Continuous Delivery principles. Day-to-day work spans both maintenance development of existing applications and greenfield implementation of new applications ported from legacy systems. The ideal candidate brings solid hands-on experience with C#/.NET backend development and practical knowledge of front-end web technologies, including JavaScript, HTML, CSS, and MVC patterns. Familiarity with the Vue/Vuetify/VueX stack is a strong asset. You are comfortable working in an Agile environment, can adapt quickly to a complex existing codebase, and take a disciplined approach to testing and code quality. Responsibilities - Design, implement, test, and maintain web interfaces and backend services for the Stratus application suite. - Contribute to maintenance development of existing RDE applications, addressing defects and incremental improvements. - Implement greenfield applications ported from legacy systems, following established platform conventions and architecture patterns. - Build and maintain microservices on the AWS-based Stratus Platform, adhering to Continuous Delivery principles. - Write and maintain automated tests using API and GUI testing frameworks, including Playwright. - Collaborate with the RDE team within an Agile workflow, contributing to sprint planning, reviews, and iterative delivery. Qualifications - Practical, hands-on experience with C# and the .NET development ecosystem. - Working knowledge of front-end web technologies, including JavaScript, HTML, CSS, and MVC patterns. - Demonstrated ability to work within Agile teams and follow iterative delivery practices. - Must be based in Canada and able to contract directly with a Canadian entity. - Must be able to provide a valid Canadian tax identifier (Business Number or Social Insurance Number) for invoicing and tax reporting purposes. Requirements - Vue.js, Vuetify, and VueX framework stack. - Cloud application development using microservices architecture on AWS. - Version control and branching workflows using Git and GitHub. - Automated testing frameworks for both API and GUI layers, particularly Playwright. - GitHub Copilot or Claude Code for AI-assisted development workflows. - Rapid onboarding to new codebases and unfamiliar technical environments. Company Description With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.

Role Description This is a fully remote position open to independent contractors based in Canada. Anovia is seeking an experienced Aruba Network Consultant on an independent contractor basis to support professional services engagements across our client portfolio. Working on demand, you will contribute to project-based and support-based work, including network deployments, configurations, and technical troubleshooting, as needs arise. The scope and commitment of each engagement will vary depending on active projects and client requirements. The ideal candidate brings hands-on experience with Aruba ClearPass, switching, and wireless environments, and is comfortable working independently with minimal ramp-up time. You are a self-directed professional who can integrate quickly into a project team, communicate clearly with clients and colleagues, and deliver reliable results under variable timelines. Responsibilities - Configure, deploy, and troubleshoot Aruba switching and wireless infrastructure in client environments. - Implement and manage Aruba ClearPass policies for network access control and authentication. - Provide technical support and consultation on professional services engagements as assigned. - Collaborate with internal project teams and client stakeholders to meet delivery requirements. - Document configurations, findings, and recommendations in a clear and organized manner. - Adapt to varying engagement scopes and timelines as project or support needs are confirmed. Qualifications - Demonstrated experience with Aruba ClearPass, including policy configuration and NAC deployments. - Hands-on experience with Aruba switching and wireless platforms. - Ability to work independently and manage deliverables with limited supervision. - Strong written and verbal English communication skills; able to present findings and recommendations to client stakeholders. - Must be based in Canada and able to contract directly with a Canadian entity. - Availability to take on engagements on an on-demand basis with variable commitment levels. Nice to Have - Candidates with experience in any of the following areas will be given preference: - Aruba Central or AOS-CX platform experience. - Aruba certifications (ACSA, ACMP, or ACDX). - Experience working in managed services or professional services delivery environments. - Familiarity with network security frameworks and zero-trust access models. - Experience supporting enterprise or public sector clients. Company Description With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters. To explore additional career opportunities, visit www.anovia.com/careers . Anovia is an equal opportunity employer.

Role Description Anovia is seeking an experienced AWS/Azure Migration Consultant on an independent contractor basis to support cloud migration engagements on behalf of our Professional Services clients. Working within a distributed team, this consultant will: - Lead and execute workload migrations - Assess existing infrastructure - Deliver cloud-native solutions that meet client requirements for performance, security, and scalability - Engage in architecture planning, hands-on migration execution, stakeholder communication, and technical documentation The ideal candidate brings deep hands-on experience with AWS and Azure migration tooling, a strong grasp of cloud architecture best practices, and the ability to work independently in a client-facing engagement model. - Communicate clearly with both technical teams and non-technical stakeholders - Manage your own workload with minimal oversight - Adapt readily to shifting project priorities Qualifications - 5 or more years of hands-on experience in cloud engineering or architecture, with a focus on AWS and/or Azure - Demonstrated experience leading or executing cloud migration projects from scoping through cutover - Proficiency with AWS and Azure migration tooling (AWS Migration Hub, AWS DMS, Azure Migrate, Azure Site Recovery) - Solid understanding of networking fundamentals in cloud environments (VPCs, VNets, DNS, VPN, ExpressRoute/Direct Connect) - Experience with infrastructure-as-code tools such as Terraform, CloudFormation, or Bicep - Strong written and verbal English communication skills; able to present findings and recommendations to client stakeholders - Must be based in Canada and able to contract directly with a Canadian entity - Availability to take on engagements on an on-demand basis with variable commitment levels Requirements - Active AWS or Azure certifications (Solutions Architect, DevOps Engineer, or equivalent) - Nice to Have - Experience with containerization and Kubernetes on managed cloud services (EKS, AKS) - Nice to Have - Familiarity with FinOps practices and cloud cost optimization strategies - Nice to Have - Exposure to hybrid cloud and multi-cloud architectures - Nice to Have - Experience working in a managed services or consulting engagement model - Nice to Have Company Description With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in: - Workflow and knowledge processes - Technical support - Helpdesk - Multilingual support services At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters. To explore additional career opportunities, visit www.anovia.com/careers . Anovia is an equal opportunity employer.

Role Description This position requires a professional who is passionate about learning and development and experienced in delivering impactful soft skills and communication training programs. The ideal candidate will possess exceptional communication and coaching abilities, a strong understanding of adult learning principles, and the capability to drive measurable improvements in employee performance and customer experience. - Design, develop, and deliver engaging soft skills and communication training programs for new hires and existing employees. - Facilitate training sessions covering active listening, email and call etiquette, empathy, conflict resolution, customer handling, and professional communication. - Conduct training needs analysis through call and email monitoring, surveys, performance metrics, and stakeholder feedback. - Provide one-on-one and group coaching sessions to drive behavioral change and performance improvement. - Create and maintain training materials including presentations, assessments, role plays, case studies, and participant guides. - Conduct refresher and remedial training programs for employees requiring additional development. - Track and measure training effectiveness using assessments, quality scores, CSAT, and other business KPIs. - Partner with Operations and Quality teams to align training initiatives with business objectives and client expectations. - Conduct first-level communication assessments and interviews for prospective hires. - Mentor junior trainers and contribute to the continuous improvement of training frameworks and methodologies. - Prepare training reports, performance dashboards, and recommendations for stakeholders. - Stay current with industry trends, learning technologies, and best practices in training and development. Qualifications - Bachelor's degree in any discipline. Degrees in Education, Communication, Psychology, Human Resources, or related fields are preferred. - Minimum 5 years of experience in soft skills, communication, customer service, or behavioral training. - Minimum 2 years of experience in a Senior Trainer, Lead Trainer, or equivalent role. - Excellent verbal and written English communication skills with a neutral and professional accent. - Strong facilitation, presentation, coaching, and interpersonal skills. - Proven experience in coaching, feedback delivery, and performance management. - Experience designing and developing training curricula and learning materials. - Knowledge of adult learning methodologies and training evaluation techniques. - Experience measuring training effectiveness through quality metrics, customer satisfaction scores, and employee performance indicators. - Experience conducting communication assessments and interview evaluations. - Familiarity with Learning Management Systems (LMS) and digital learning platforms. - Relevant certifications such as Train the Trainer, Coaching Certifications, or Learning & Development credentials are preferred. - Strong analytical and problem-solving skills with a data-driven approach. - Excellent stakeholder management and collaboration abilities. - Ability to work in a fast-paced, dynamic environment. - Strong attention to detail and organizational skills. Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave, and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees