• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. • When needed, collaborate with a team to resolve, or escalate product issues. • Actively create and update knowledge base articles for internal and external uses. • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. • Onsite support of customers within a 1–2-hour radius of State College, PA. • Providing service, installation, or support during an event at a customer site. • Providing on-site technical and maintenance services for Control Systems and Display Systems. • Leveraging your knowledge by training our Service Partners.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Solutions Consultant, you'll provide education and support, build preference, and drive usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory while building solid relationships within accounts. You will also understand customer needs, provide high-quality consultation, and generate leads. - Providing consultative services to legal customers and prospects ensuring maximized use and understanding of LexisNexis products - Collaborating with sales partners on preference, driving strategy, and developing strategic account plans - Identifying and sharing leads and opportunities with sales partners and/or Product Specialists - Conducting competitor research, analyzing findings, and sharing information with Product, Segment and Marketing - Communicating credibly with clients to understand their challenges and provide guidance, education, and consultation to help improvement - Collecting feature and function requirements from customers and communicate to appropriate product team members - Utilizing all required processes, tools and systems Qualifications - Have a Juris Doctorate - Display excellent verbal and written communication skills - Have the ability to build solid relationships internally and externally - Have proven training and/or sales experience - Experience performing simple and complex research assignments - Display impressive organizational skills - Be able to travel up to 50% of the time Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ In this role, you will have the opportunity to provide guidance and assistance to the work group to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment. The work model for this role is: Remote. Key Responsibilities - Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective areas; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls. - Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. - Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization. - Perform administrative functions in a timely manner that are associated with your work, such as writing technical reports, ordering necessary materials, securing quotations, and preparing job status reports, Qualifications - High School Diploma and 8 years of related engineering / field experience.  Additional formal education may substitute for required experience on a year‑for‑year basis.  - Ability and willingness to travel up to an estimated 75% of the time - Experience in the repair and refurbishment of LV and MV circuit breakers is preferred - Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines are preferred - Candidates must already have work authorization that would permit them to work for ABB in the US. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI- Remote While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.  - Choice between two dental plan options: Core and Core Plus. - Vision benefit. - Company paid life insurance (2X base pay). - Company paid AD&D (1X base pay). - Voluntary life and AD&D – 100% employee paid up to maximums. - Short Term Disability – up to 26 weeks – Company paid. - Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance. - Parental Leave – up to 6 weeks. - Employee Assistance Program. - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption. - Employee discount program. Retirement - 401k Savings Plan with Company Contributions. - Employee Stock Acquisition Plan (ESAP). Time off ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.  More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Job Description – Imaging, Navigation and Robotics (INR) Field Service Manager Location: US West Coast Remote Department: Product Development - Robotics Title: West Region Field Service Manager Reports To: Global Service Manager Our rapidly growing Imaging, Navigation and Robotics (INR) division is searching for a Field Service Manager located in the above region. This position will support field personnel with the installation, preventive maintenance and troubleshooting. The candidate will maintain the highest quality level for all procedures, support documents, products and systems, while ensuring compliance with all company policies & procedures and maintaining compliance with US FDA and international medical device regulations and ISO 13485 quality system requirements. Participate in and provide support for FSEs, customer phone inquiries, technical questions, and the documentation of all administrative reports complaints / problems to ensure that customers are satisfied, and their needs are fulfilled. The job requires the individual to be a self-starter and team player with the ability to work well without close supervision, can independently manage time/schedule and function well in a challenging and fast paced environment. Must be enthusiastic, positive, even tempered and have strong skills in areas of dependability, interpersonal relationships, flexibility and maturity. Responsibilities - Provide full leadership oversight for all Field Service Engineers (FSEs) within the assigned region. - Own regional service performance and ensure achievement of established KPIs, including response time, system uptime, first-time fix rate, preventive maintenance compliance, documentation accuracy, cost control, and customer satisfaction. - Monitor regional performance metrics and drive continuous improvement initiatives to meet or exceed corporate service objectives. - Conduct regular performance reviews, coaching sessions, and development planning for FSEs, including succession planning and technical growth pathways. - Oversee regional FSE workload distribution and scheduling to ensure proper coverage, productivity, and service responsiveness. - Review and approve overtime and time-off requests to balance operational needs and budgetary control. - Serve as the primary regional escalation point for all customer service issues and assume full responsibility for resolution of complex, high-impact, or recurring concerns. - Maintain full accountability for all regional customer issues, ensuring timely communication, root cause analysis, corrective actions, and documented resolution. - Interface directly with hospital leadership, local Globus employees, Sales team, and key accounts as required to protect customer relationships. - Collaborate with other regional Field Service Managers to ensure national service consistency, resource sharing, and cross-regional support when needed. - Work closely with Product Development, Technical Support, Quality, Regulatory, Supply Chain, Operations, and Sales departments to resolve product performance issues and improve service delivery. - Partner with Sales leadership to support service contract growth, renewals, and customer retention through performance excellence. - Ensure all customer feedback, complaints, and service documentation are recorded accurately and in compliance with company procedures and regulatory requirements. - Oversee and support Returned Material Authorization (RMA) processing, tracking, and reporting within the region. - Coordinate installations, upgrades, relocations, preventive maintenance campaigns, and field corrective actions within the region. - Ensure FSEs maintain required certifications, safety standards, and technical competencies. - Identify skill gaps and coordinate necessary technical and administrative training. - Manage regional service expenses within approved budget parameters and implement cost-control measures where necessary. - Provide regular regional reporting on KPIs, staffing metrics, operational performance, and customer trends. - Travel nationally and occasionally internationally as required to support escalations, installations, and corporate initiatives. - Perform other duties as assigned in support of Field Service and company objectives. Qualifications Education: Requires an Associate’s Degree (technical management or engineering preferred). Experience: Minimum 2 years technical management and 5 years of experience as a Field Service Engineer in a technical customer service / field service role. Experience in the medical device industry preferred IE: Medical Robotics, Digital Imaging, X ray, Etc… Other Knowledge, Skills, Abilities or Certifications: Services experience (e.g., Clinical Services/Biomed, Radiology) and understand healthcare capital equipment. Ability to get into and out of hospital settings and keep all vendor requirements up to date. GMP and ISO knowledge required. Personal computer proficiency with MS Office is required. Knowledge of quality and/or reliability engineering is a plus. Must be able to make solid decisions that effectively support the business and company policies. Ability to travel on short notice and provide service in assigned geography. Physical Demands – Ability to lift up to 50lbs. Our Values: Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. - Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions. - Customer Focused: We listen to our customers’ needs and respond with a sense of urgency. - Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger. - Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. Equal Employment Opportunity: Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.