ABOUT QUINCE  Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: - Customer First: We prioritize customer satisfaction in every decision. - High Quality: True quality means premium materials and rigorous production standards you can feel good about. - Essential Design: We focus on timeless, functional essentials instead of chasing trends. - Always a Better Deal: Innovation and transparency ensure value for both customers and partners. - Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS  At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.  If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. As Logistics Control Tower Operator for Quince’s B2B team, you will be responsible for monitoring all B2B logistics in real time for Quince’s fast growing B2B business, supporting up to $50M in revenue. Your goal is to achieve 99% on-time delivery of shipments, which will require you to chase any issues or delays with a sense of urgency. You will work closely with Project Managers, and may be asked to perform additional duties to support them and the B2B team in delivering a best-in-class customer experience. The ideal candidate will have a strong understanding of shipping procedures and is willing to go above and beyond for customers, whatever it takes. This role reports to the Project Management Team Lead and will work with the Team Lead and Director of Operations on long and short term solutions to shipping issues.    Key Responsibilities - Real-time monitoring: actively track all B2B shipments and achieve 95% on time delivery.  - Issue resolution: proactively address issues such as carrier delays and customs clearance problems by working with relevant internal and external parties to find immediate and long term solutions. Effectively manage critical incidents and minimize their impact on deliveries.  - Stakeholder communication: maintain open communication with customers, carriers, warehouse operators, and internal teams.  - Urgency: you will be the main point of contact for all logistics related matters involving B2B orders with a strong sense of accountability for the KPIs and the customer experience.  - Shipping preparation & booking: create shipping labels and commercial invoices as needed to support project managers.   - Relentless improvement: identify and implement improvements in the shipping and tracking management process.  - Step in to support the team where needed. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $60,000 - $70,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

• Resolve the root cause of technical problems escalated from client-facing teams • Stay up to date on product training and technical knowledge • Ensure proper internal tagging and administration to identify support drivers for the product team • Communicate and escalate emerging issues with Engineering (SRE) and Product teams via approved escalation paths • Share feedback with Support Specialists and Team Leads for specific tickets that could have been resolved by Tier 1 but were escalated to Tier 2 • Contribute to the team's customer satisfaction metrics delivering feedback levels in line with SLA • The Support Automation Engineer handles frontline support via email when there are scheduling gaps or unexpected volume spikes • Assist in the support team as a mentor, trainer or technical coach as needed • Participate in and assist with Support’s strategic projects as needed • Act as point of contact for and become an expert in troubleshooting Support issues • Help identify opportunities for process and product improvements within the Certn Support team and make recommendations to management and leadership • Document Technical Support processes and troubleshooting guides for other client-facing teams in Guru • Help identify opportunities for improvement to Certn Help public self-help documentation and work with Knowledge Management stakeholders to implement improvements

• Partner with engineering, platform, and product teams to embed security into day-to-day delivery and SDLC workflows • Support application security programs across SAST, DAST (web and API), SCA, and secrets scanning • Strengthen software supply chain security and integrate security controls into the Harness unified pipeline and related CI/CD workflows • Build AI-powered workflows including agentic IDE and MCP server integrations to automate triage, prioritize and enable auto remediation via standardized playbooks • Reduce false positives and operational noise by using AI-assisted analysis to tune and maintain SAST queries/rules • Support response to zero-day events by accelerating assessment/scanning and automating identification of affected assets (e.g., vulnerable libraries or malicious packages) using inventory sources • Create and maintain runbooks, playbooks, and documentation for recurring findings, remediation steps, and operational processes • Support the security exemption/exception process, including documentation, approvals, and expiry/renewal tracking

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.  As a Member of Technical Staff on the Domain Engineering team, you are responsible for ensuring a robust technology stack, enabling our company to build scalable, efficient, and maintainable products. Allowing our product teams to focus on developing customer focused features. You are a strong individual contributor and you have the ability to significantly contribute to and execute complex engineering projects, enabled with appropriate coding and testing. You can understand the “why” in order to connect dependencies to the “bigger picture” and Anchorage mission and product roadmap. Technical Skills: - Collaborate with other engineering teams to identify areas for improvements across our engineering stack. - Previous experience in establishing shared libraries across teams, with a focus on standardization, code quality, and reduced duplication. - Proven experience with application observability projects that involved setting up performance metrics, log aggregation, tracing, and alerting systems. Complexity and Impact of Work - Find the right balance between progress (i.e. shipping quickly) and perfection (i.e. measuring twice). - Foster an efficient deterministic testing culture, with an emphasis on minimizing tech debt and bureaucracy. - Ship code that will impact the whole organization. Organizational Knowledge - Collaborate across multiple teams, especially on integration, standardization, and shared resources. - Influence others by engaging in in-depth technical design discussions and demonstrating best practices through technical leadership by example. - Make a meaningful impact across the entire engineering organization, extending influence beyond the immediate team. Communication and Influence - Communicate technical concepts and solutions effectively to non-technical stakeholders. - Build strong relationships with colleagues to drive collaboration and innovation. You may be a fit for this role if you: - You are passionate about constantly seeking opportunities to refine and enhance existing systems and processes. - Driven by a passion for being a force multiplier and influential technical leader in a dynamic, fast-paced startup environment. - Have expert coding skills in Golang. - Experienced in cross-functional projects, collaborating effectively with your team and adjacent teams to tackle complex challenges. - Have excellent soft skills, including, the ability to adapt communication for both internal and external stakeholders in an effective manner, bridging gaps with empathy and proactive communication. Although not a requirement, bonus points if: - Infrastructure-as-code; Terraform, Gitops, Helm - Google Cloud Platform & Security About Anchorage Digital: Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.  Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.   Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation. Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.