Certn

• Lead the global month-end close process, ensuring timely, accurate, and complete financial results. • Review and approve journal entries, supporting calculations, and account reconciliations to maintain data integrity and audit readiness. • Oversee accounts payable processes, including timely processing, accurate coding, and alignment with internal controls and vendor agreements. • Maintain and improve global accounting processes and internal controls to support efficiency, consistency, and risk mitigation. • Prepare and deliver internal financial reporting, including variance analysis and commentary for leadership and finance stakeholders. • Review and reconcile intercompany transactions to support accurate consolidated reporting. • Own and complete the global month-end checklist, ensuring accounting processes are consistent and complete. • Serve as the accounting system administrator, supporting data integrity, access control, and system optimization. • Act as a key accounting owner for Certn’s global financial results, ensuring financial activities are accurately reflected and aligned with accounting policies and standards. • Ensure accurate and timely cash flow reconciliations and analysis are completed monthly. • Partner closely with the Assistant Controller to validate and explain regional financial data for consolidation and leadership reporting. • Proactively identify and resolve accounting issues, discrepancies, or risks. • Uphold IFRS, regional GAAP, and internal accounting policy requirements across global activities. • Support external audits by owning reconciliations, preparing documentation, and responding to audit-related inquiries. • Provide useful insight into global financial performance by connecting operational activity to financial outcomes. • Recommend and implement improvements that increase accuracy, control, and scalability across accounting practices. • Lead and support a high-performing global accounting team through day-to-day guidance and technical oversight. • Set clear team goals and expectations aligned with Finance and company priorities. • Provide coaching, feedback, and support for performance management and career development. • Build a collaborative, accountable, and growth-oriented team culture. • Promote continuous improvement and knowledge-sharing across the team. • Collaborate with Finance and FP&A teams to support budgeting, forecasting, and planning through timely and accurate actuals. • Contribute to the development of scalable financial policies and accounting processes that support Certn’s growth. • Deliver data-informed insights and identify opportunities to improve efficiency, reduce costs, and strengthen decision-making. • Partner with cross-functional teams to ensure the financial impact of business activities is accurately captured. • Support preparation for board reporting, investor communications, and strategic finance initiatives by providing reliable financial data. • Manage timely filing of GST, PST, Employer Health Tax, and other statutory remittances in accordance with regional requirements. • Liaise with external accountants and advisors on annual corporate tax filings, SR&ED claims, and audit engagements. • Provide accurate documentation and timely responses to external partner requests.

• Develop and execute product strategies and roadmaps aligned with business objectives, customer needs, and market opportunities. • Conduct customer discovery, market research, and competitive analysis to identify problems worth solving and opportunities for growth. • Define and communicate product vision, priorities, and strategic direction to internal and external stakeholders. • Discover, validate, and prioritize customer and market needs to drive innovation and future product development. • Lead product initiatives from concept through launch, partnering closely with Engineering and Design teams to deliver impactful solutions. • Own and maintain the product roadmap, balancing long-term strategic investments with iterative improvements. • Translate customer and business needs into clear requirements, user stories, and priorities that enable successful execution. • Define, track, and evaluate product success metrics, using data and customer insights to continuously improve outcomes. • Collaborate across Product, Engineering, Design, Marketing, Sales, Customer Success, and Leadership teams to drive alignment and execution. • Build strong relationships with customers, stakeholders, and industry partners to inform product decisions and roadmap priorities. • Develop business cases and profitability analyses to support product investment decisions and maximize commercial impact. • Mentor and support team members while fostering a collaborative, high-performing product culture.

• Support Certn’s UK and EMEA privacy compliance activities under UK GDPR and EU GDPR. • Assist with end-to-end data subject access requests, deletion requests, and related privacy rights requests. • Maintain and update privacy documentation, including Records of Processing Activities, DPIA materials, cross-border transfer documentation, and records related to special category data such as criminal records and biometrics. • Coordinate responses where Certn acts as a processor, in accordance with customer instructions, applicable data processing agreements, and internal escalation procedures. • Support Certn’s compliance framework for certain criminal record disclosure services, including DBS, Disclosure Scotland, and AccessNI requirements. • Help maintain documentation related to umbrella or registered body obligations, eligibility rules, consent frameworks, and permissible checks by jurisdiction. • Create and maintain customer-facing and internal guidance on screening-specific compliance requirements. • Support responses to client inquiries on data handling practices, lawful bases for processing, and screening regulatory requirements. • Assist with RFPs, due diligence questionnaires, and compliance-related customer requests using approved materials and guidance. • Help coordinate client-reported data incidents involving Certn's processing, escalating complex or high-risk matters as appropriate. • Support regional personal data incident and breach assessment activities, including intake, fact-gathering, documentation, escalation, and follow-up. • Partner with Privacy, Legal, Security, and Operations teams to support containment and regulatory notification analysis under UK GDPR and EU GDPR. • Help maintain regional breach response materials and process documentation. • Support the development and delivery of data protection and compliance training tailored to UK/EMEA operations. • Create and maintain internal guidance materials for teams handling criminal records, biometric data, and other sensitive information. • Support external audits and accreditations, including ISO 27001, ISO 9001, and PBSA-related activities. • Assist with internal compliance audits, sub-processor compliance documentation, regulatory tracking, and process improvements.

• Clarifying the customer's complaints/issues then using tools and resources to resolve the issue. • Proper internal tagging and administration to identify support drivers for the product team. • Communicate and collaborate with cross-departmental teams through Jira or Slack. • Multitask and handle multiple customers through live chats at the same time. • Provide advanced technical support to candidates and clients via phone, email, and chat, ensuring issues are resolved promptly and accurately to maintain high customer satisfaction and loyalty. • Where applicable, promote new Certn products and offerings to better serve client needs. • Contribute to the team's customer satisfaction metrics delivering feedback levels of 90% or higher overall. • Stay up to date on product training and knowledge. • Engage in a monthly QA program with Team Lead and action feedback in a timely manner. • Participate in monthly 1:1's with Team Leader for performance and career conversations. • Complete and pass regular knowledge pulses and assessments. • Provide feedback to team leads and managers on the effectiveness of the customer support experience, internal workflows and tools, and the company's products and services. Assist in documenting feedback and current/new processes.

• Resolve the root cause of technical problems escalated from client-facing teams • Stay up to date on product training and technical knowledge • Ensure proper internal tagging and administration to identify support drivers for the product team • Communicate and escalate emerging issues with Engineering (SRE) and Product teams via approved escalation paths • Share feedback with Support Specialists and Team Leads for specific tickets that could have been resolved by Tier 1 but were escalated to Tier 2 • Contribute to the team's customer satisfaction metrics delivering feedback levels in line with SLA • The Support Automation Engineer handles frontline support via email when there are scheduling gaps or unexpected volume spikes • Assist in the support team as a mentor, trainer or technical coach as needed • Participate in and assist with Support’s strategic projects as needed • Act as point of contact for and become an expert in troubleshooting Support issues • Help identify opportunities for process and product improvements within the Certn Support team and make recommendations to management and leadership • Document Technical Support processes and troubleshooting guides for other client-facing teams in Guru • Help identify opportunities for improvement to Certn Help public self-help documentation and work with Knowledge Management stakeholders to implement improvements