Quince

• Directly manage and develop onsite recruiting team members • Act as the primary talent partner to Warehouse General Managers • Oversee high-volume hourly warehouse hiring and professional recruiting • Build and execute strategies for seasonal ramp-ups • Personally lead select mid-to-senior level warehouse management searches • Establish Quince as an employer of choice through community sourcing • Continually improve hiring processes ensuring a fast candidate experience • Track and evaluate funnel health, cost-per-hire, cycle times, and recruiter productivity

• Build proactive talent pipelines across Product, Engineering, Corporate, Merchandising, Marketing, Creative, and other business functions • Conduct market mapping to identify target companies, talent pools, and competitive landscapes • Research talent markets, competitor companies and talent pools • Build market intelligence to enable recruiters and hiring leaders to find exceptional, high-performing talent; Surface market insights, competitive intelligence, and hiring trends to recruiting partners • Leverage data and market intel to develop strong opinions on top feeder companies, schools and candidate backgrounds • Support high-priority executive and hard-to-fill searches with deep research and talent intelligence

Role Description Quince is hiring its first Compensation Intelligence Lead to join the Global Rewards team. This is a foundational, technical build role: you will design and construct the data systems, automated pipelines, and AI-powered tooling that power how Quince thinks about compensation — from offer to equity refresh to market benchmarking. This role is for someone who leads with data and engineering instinct. You are energized by building from scratch, comfortable working across systems, and sharp enough to surface intelligence from complex datasets. Comp expertise is a plus — but curiosity about how compensation works and why it matters will take you far here. You will report to the Head of Global Rewards and partner closely with Talent, Finance, and Legal. This role sits within Total Rewards and will develop broad exposure to the full portfolio — including benefits and wellness programs — over time. Success looks like: a live compensation data environment that integrates all of Quince’s people systems, an automated benchmarking process that surfaces market trends in real time, and infrastructure that scales with the company’s global growth. Responsibilities - Architect and build custom tooling that integrates Rippling, Greenhouse, Pave, and Radford into a unified, live data environment - Design and deploy Quince’s automated benchmarking and comp structure process, including real-time market data scraping, monitoring pipelines, and trend surfacing - Build and maintain AI-powered workflows that automate manual compensation processes and surface actionable intelligence to stakeholders - Support the annual compensation review cycle, including data modeling, system administration, and manager-facing deliverables - Own the monthly equity grant approval motion, partnering with Finance and Legal to execute on time and in compliance - Collaborate with the Talent team to scope, build, or implement an agentic offer evaluation tool that surfaces comp recommendations in real time - Analyze compensation data across all employee types and geographies to identify trends, surface anomalies, and inform decisions - Develop familiarity with Quince’s broader Total Rewards portfolio — including benefits and wellness programs — to support holistic comp philosophy and employee-facing communications - Partner with the Head of Global Rewards on global comp strategy, job architecture, and leveling Qualifications - Demonstrated experience actively building with AI tools — not just using AI-powered products, but prompting, scripting, or constructing workflows with LLMs or AI APIs - Experience in compensation, total rewards, or people analytics — or a demonstrated curiosity about how compensation works and a track record of picking up new domains quickly - Strong proficiency in data tools and scripting (Python, SQL, or similar) to build automated pipelines, custom integrations, and analytical tooling - Proven ability to work with large, complex datasets and translate findings into clear, actionable outputs for non-technical stakeholders - Experience working with HRIS, ATS, or people systems (e.g., Rippling, Greenhouse, Pave, Radford, or equivalents) - Comfort operating in ambiguity and building processes where few or none exist - Clear communication skills; able to make complex data legible to business partners across Finance, Legal, and People Preferred - Familiarity with global compensation frameworks and multi-geography pay structures - Experience with equity compensation administration, including grant approval workflows - Background in data engineering, BI tooling, or building internal dashboards - Prior experience in a high-growth technology or e-commerce company - Experience scoping or implementing agentic AI workflows in an HR or People context Pay Range $180,000 — $220,000 USD Why Quince? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

• Qualifying all inbound leads and proactively prospecting across various territories in the U.S. • Generating new business opportunities and fostering relationships. • Accurately documenting all interactions in CRM system for seamless handoff to sales team. • Attending quarterly Trade Shows for live lead generation.

• Own critical early customer moments, ensuring seamless, high-quality experiences that build trust and drive customer retention • Anticipate and resolve friction proactively, guiding customers through key moments with clarity and confidence • Deliver polished, thoughtful interactions that reflect Quince’s standards across every touchpoint • Make sound, business-aware decisions in ambiguous or time-sensitive situations • Partner cross-functionally with Product, Operations, Logistics, and Marketing to resolve issues and improve the end-to-end experience • Identify patterns and root causes, translating customer signals into actionable improvements • Define and establish Concierge standards, playbooks, and ways of working as a founding member of the team

• Support daily U.S. customs filing operations for Quince-managed import shipments. • Assist with preparing, reviewing, and validating shipment data required for customs entry filing. • Monitor shipment status and help resolve customs clearance exceptions in a timely manner. • Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods. • Review shipment documentation for completeness and escalate missing or inaccurate data. • Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates. • Help maintain accurate operational records, shipment trackers, and customs filing documentation. • Support internal audit activities by gathering entry data, shipment records, and supporting documentation. • Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions. • Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members. • Learn and apply Quince’s customs compliance procedures, internal controls, and operational

• Scout for vendor partners in Sri Lanka who can manufacture high quality Intimates/Lounge/Swim with fast production lead time • Pitching and on-boarding vendor partners in speed with clear criteria around the initial test period • Drive excellence in partner operations for existing supplier relationships • Manage capacity at a supplier and style level to keep pace with company growth and scale • Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order • Have solid open costing breakdown experience from brand or manufacturer side • Act as an Ambassador to our partners in all interactions • Drive for higher hit-rate launches through product excellence and faster development times by identifying bottlenecks and proposing solutions • Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence. • Resolve issues with empathy, turning challenges into positive experiences. • Navigate tools efficiently while keeping the human touch. • Share insights and recurring patterns to help improve the experience. • Become a product expert to guide customers authentically.

• Own design for the Quince direct mail program end to end, setting the visual direction and ensuring consistency across all campaigns • Design print marketing assets, including mailers, catalogs, inserts, and other formats, aligned with brand standards and customer acquisition and retention goals • Translate marketing objectives, audience insights, and testing strategies into compelling visual layouts • Maintain a strong sense of typography, composition, and hierarchy to create clear, engaging, and elevated designs • Ensure all creative reflects a premium, considered aesthetic • Partner with the Marketing lead to track performance and ensure mail pieces hit targets, using results to inform and iterate on design decisions • Own the full production design process for direct mail, from initial layouts to print-ready files to print proofing • Prepare and deliver precise, production-ready artwork including bleeds, trims, color profiles, and print specifications • Partner with print vendors to ensure technical accuracy, feasibility, and quality across all formats • Review proofs (digital and physical) and manage revisions to ensure final output meets brand and production standards • Maintain strict attention to detail across all files to minimize errors and reprints • Support rapid A/B testing cycles by producing multiple creative variations efficiently • Collaborate with growth and marketing team to implement test learnings into new creative iterations • Balance speed with quality, ensuring that performance-driven outputs still meet a high bar for design and brand expression • Track and organize variations to ensure clarity across testing cycles • Develop and maintain scalable templates and systems for direct mail production • Standardize file setup, specs, and workflows to improve efficiency and reduce turnaround time • Identify opportunities to streamline production processes while maintaining quality • Ensure version control and organization across all creative assets • Partner closely with Growth and Marketing teams to align on testing strategy, performance goals, and timelines • Collaborate with external print vendors and internal stakeholders to meet deadlines and production requirements • Communicate clearly and proactively on timelines, constraints, and deliverables, with a strong sense of urgency and responsiveness to keep work moving forward • Maintain fast turnaround on feedback and requests, ensuring stakeholders are unblocked and decisions are made efficiently • Maintain a consistently high standard of design quality across all direct mail outputs • Ensure alignment with brand guidelines while pushing for thoughtful, elevated execution • Conduct quality checks on all final files and printed materials • Continuously refine creative based on performance data

• Act as a strategic partner to hiring leaders - translating business goals into talent strategies and clear hiring plans. • Design and execute search strategies grounded in market insight, structured process, and measurable progress. • Source, engage, and close exceptional talent. • Take ownership of assessment - deeply understand what excellence looks like in every role, evaluate for both skill and potential, and uphold Quince’s uncompromising talent bar. • Build pipelines proactively and anticipate future needs, keeping quality and speed in balance. • Deliver a consistent, best-in-class candidate experience. • Contribute to recruiting excellence by improving tools, playbooks, and team operating rhythm.