Powering what's next in energy.
Technical Services Specialist
Location
Australia
Posted
7 days ago
Salary
0
Seniority
Lead
Job Description
Technical Services Specialist
Nextracker Inc.
• Providing comprehensive technical support to Nextracker's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues. • Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value. • Developing a deep understanding of the mechanical, structural, and electrical components of the system. • Evaluating mechanical and electrical issues encountered in the field to identify the root cause. • Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions. • Collaborating with field personnel to troubleshoot problems and program new components. • Conducting testing and deployment of Nextracker technology, providing on-site training to customers and partner companies. • Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products. • Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals. • Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues. • Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed. • Advocating for the voice of the customer when collaborating with internal teams on product-related improvements. • Developing proficiency in the Nextracker’s Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience. • Delivering regular progress updates to management and customers, based on well-founded recommendations supported by data, evidence, and sound judgment. • Providing support to Nextracker's system design, product development, sales, and marketing efforts as requested.
Job Requirements
- Bachelor’s Degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience) required.
- Strong knowledge and experience with Ethernet networks and IP enabled devices.
- Experience with remote access and VPN technologies.
- Strong knowledge of wireless technologies.
- Knowledge of Cybersecurity best practices.
- Customer Service Experience (Minimum 1 year).
- Strong Troubleshooting and problem-solving abilities.
- Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.).
- Good interpersonal/customer management service skills.
- Excellent verbal and written communication skills.
- Strong self-starter with ability to work both independently and as part of a team.
- Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns, Battery drills, air compressors etc.).
- A good understanding of Australian WHS regulations, especially regarding the construction industry.
- Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.
Benefits
- Willingness to travel to customer sites when necessary to address specific requirements
Related Guides
Related Categories
Related Job Pages
More General Jobs
• Managing the Hatchery In Ovo Process on behalf Zoetis in an assigned territory of 5-8 hatcheries • Administering the Preventive Maintenance Program for 10-15 commercially placed devices • Providing electrical/mechanical support and perform emergency repairs as needed. • Being available for afterhours support and repairs 24/7. • Managing the Zoetis Operator Training Program for 25+ people (customer employees) • Facilitating the vaccine and sanitation preparation program for all Zoetis Devices • Supporting and conducting the execution of the Zoetis Process Evaluation Program • Leading communications with hatchery management • Collecting and reporting important information within Zoetis CRM System • Completing relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period. • Following safety/precautionary procedures. • Maintaining regular communication with supervisor • Other duties as Assigned
Construction Superintendent
AmerescoAmeresco, Inc. is a leading cleantech integrator and renewable energy asset developer, owner and operator.
• Provide onsite leadership for direct subcontractor workforce, control and direction of all field and construction management activities • Support the Project Manager with planning and organizing project work, including management of the critical path and all critical path activities, to ensure all work is executed in accordance with the contract documents • Supervise the timely and cost-effective installation of the contracted work • Develop a plan for sequence of work and project schedule with the Project Manager and scheduling team • Support the Project Manager in the development of logistics plans and schedules during pre-construction and early project activities • Provide ongoing project status updates with all parties throughout design and construction • Provide project reports, documentation, technical assistance, support, and collaboration • Develop comprehensive understanding of owner contracts, subcontracts, and purchase orders • Ensure compliance with company safety, industry, trade, and federal/local jurisdictional standards, practices, codes
• Take ownership of tasks and challenges in the operation of assigned position. • Evaluate the credit quality and credit processes of the bank. • Conduct comprehensive Ongoing Monitoring of complex commercial loans. • Lead Credit Process/Target Reviews of complex commercial portfolios. • Validate credit/financial information to verify the credit worthiness of borrowers/guarantors. • Prepare periodic Risk Assessments to validate or revise risk-based ranking of assigned Universe unit(s). • Communicate findings to management and provide feedback. • Mentor less experienced teammates and serve as Subject Matter Expert on assigned portfolios.
• Provide remediation for 'At-Risk' students • Collaborate with general education teachers • Modify/adapt K12 curriculum • Educate parents on instructional strategies • Oversees data collection and progress monitoring • Travel up to 20% for professional development
