• Partner with business stakeholders to understand business objectives, define data requirements, and translate business questions into scalable analytical solutions • Extract, integrate, validate, and analyze data from multiple internal and external sources to create trusted datasets for reporting and decision-making • Develop, maintain, and optimize SQL queries, data pipelines, and analytical models using BigQuery, Python, and other data technologies • Design, build, and maintain recurring and ad hoc reports, dashboards, and analytical outputs that provide meaningful business insights • Validate data accuracy and integrity by reconciling results across systems, identifying discrepancies, and partnering with stakeholders to resolve data quality issues • Analyze trends, patterns, and anomalies, presenting findings through clear visualizations and executive-ready insights that support informed decision-making

Role Description The Senior Customer Experience Data Analyst supports OnTrac’s Customer Control Tower by delivering reporting, analysis, and actionable insights that improve customer experience and operational performance. This role partners closely with Operations, Customer Experience, and Control Tower leadership to: - Monitor performance - Support escalations - Identify risks and trends - Create customer-facing reporting for business reviews, white glove programs, and strategic customer initiatives Success in this role combines strong data capability with a customer-focused mindset, helping teams understand what is happening, where risks are emerging, and what actions can improve service outcomes. Qualifications - 5+ years in analytics, business intelligence, or operations analysis, preferably in warehouse fulfillment, logistics, supply chain, e-commerce, or a similar environment - Expert-level ability to build insights using large, complex data sets - Strong SQL skills with the ability to pull, validate, and interpret operational data - Familiarity with warehouse systems and operational event data, including WMS scan events, exception codes, labor tracking, and station performance Requirements - Develop Control Tower reporting: - Build and maintain daily, weekly, and monthly reporting for escalations, performance metrics, customer-level insights, and Control Tower operations. - Support customer-facing materials: - Prepare reporting and analysis for MBRs, QBRs, white glove programs, and other customer touchpoints, ensuring accuracy and clear storytelling of operational performance. - Enable real-time monitoring: - Partner with Control Tower Managers to support escalation tracking, accurate data capture, timely updates, and active issue support through relevant operational insights. - Analyze customer performance: - Review performance for top customers, growth accounts, churn-risk customers, and high-priority initiatives to identify trends, risks, and improvement opportunities. - Maintain reporting accuracy: - Ensure consistency and accuracy across dashboards, reports, and customer-facing materials. - Improve reporting processes: - Identify data gaps and opportunities to strengthen Control Tower reporting, monitoring, and visibility. - Surface trends and root causes: - Use available data to identify recurring issues, operational trends, root causes, risks, and opportunities for Control Tower leadership. Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

Senior Business Analyst - Financial Instruments Data Location Allmendstrasse 140 8041 Zurich Switzerland Work arrangement Full-time A bit about the role As Senior Business Analyst you will be a key member of Avaloq’s Banking Operations division, acting as a functional lead within the Asset Data Sourcing team. Banking Operations serves as the back office for more than 30 banks globally, ensuring efficient, compliant, and reliable processing across the Avaloq banking platform. The Asset Data Sourcing team is responsible for the integration, mapping, governance, and distribution of financial instruments master data. In this role, you will take ownership of data sourcing activities for Avaloq’s global Financial Instruments Master Data Service (Asset Hub) and support the operational and strategic leadership of the team. Your key tasks - Overall responsibility and organization of Asset Data Sourcing service operations, as Senior Business Analyst - Support team leadership through planning, prioritization and act as a senior escalation point for complex data, client, or vendor-related issues - Overall Planning and implementation of asset, issuer, pricing etc. data migration projects - Design and maintain complex business rules, mappings and specifications for successful releases - Engaging with our clients in the capturing of their requirements and implementation (business analysis, functional specification, testing and releasing) - Collaborate closely with internal stakeholders across Banking Operations, IT, Product, and regional teams to deliver client-specific solutions within our Master Data Services - As part of the vendor & change management, you will coordinate with data providers (with SIX Financial but also Bloomberg) and advise our internal data consumers on feed topics (VDFS/FLEX) and content - In-depth knowledge of data vendor SIX Financial Information in the context of (VDFS) data feeds in the light of being a Service Facilitator towards SIX FI A bit about you - A proven IT or business qualification combined with a strong banking or financial services background - Minimum 3 years’ experience as a Business Analyst in reference and market data management (e.g. Asset Hub of a Bank) - Strong hands-on experience in financial instruments, master data, data delivery, Data modelling and target-system mapping - In-depth knowledge in the SIX Financial Information data feed (VDF/VDFS) management of financial data content and data delivery - A solid experience of the Enterprise Data Management system "Temenos DataSource” (TDS) is a mandatory - Experience in TDS rule engine, configuration, customization and data modelling is highly desirable - Practical knowledge in SQL. PL/SQL scripting is required - Experience with the Avaloq Core Banking System is highly advantageous - You are highly motivated, proactive, and comfortable taking ownership of critical topics, by providing supervision and direction - Ability to collaborate effectively with cross-functional and international teams - Strong analytical mindset with a client-focused and solution-oriented approach - Confident communicator, capable of engaging with senior stakeholders, clients, and vendors - You are fluent in German and English - Italian or French would be a plus Additional information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. #LI-Hybrid Benefits - Annual bonus or sales reward At Avaloq we work hard to remain an industry leading provider and we love to reward our colleagues with a share of that success with an annual bonus, you will even remain eligible for annual bonus while you do the hardest job of your life – taking care of your children during parental leave. - Flexible working We understand that fitting your life around your job can be challenging which is why in most roles we offer flexible working to allow you to thrive both in and out of work. - Kudos instant recognition scheme We love to see people thriving in their roles and we have an instant recognition scheme at Avaloq to help managers reward the great work our colleagues deliver with a gift to say thanks. - Access to Udemy for professional and personal learning We think it is important to learn and grow professionally, but if you are someone who likes to learn outside of work we give you access to online learning for both professional and personal learning, with over 210,000 courses to choose from.

• Independently lead cross-functional teams through ambiguous questions to influence and implement revenue driving initiatives and recommendations. • Own and identify innovative new strategies to maximize revenue and enhance client acquisition throughout the entire revenue waterfall. • Lead the charge in improving our quantitative analysis techniques (simulation models, A/B testing, causal impact analysis, etc.) to better influence audiences on strategic direction. • Own, refine, and improve existing data pipelines to harness the power of data analytics, defining data structures, and leveraging advanced tracking methodologies to uncover revenue opportunities. • Develop junior members of the team in terms of analytical thinking and excellence. • Leading the charge for how to embed AI into the Revenue Analytics workflow, raising the floor on what the team can produce. You'll have latitude to experiment and the expectation that you will.