Premier Laboratory Partner for a Better World
Scheduling Coordinator
Location
Ireland
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Scheduling Coordinator
Agilent Technologies
• Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast-paced pharmaceutical site. • Effective planning, scheduling and hosting of engineers for onsite maintenance activities. • Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests. • Work in partnership with customer(s) internal & third-party vendors. • Effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines. • Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes. • Service coordination; organizing service visits in accordance with site schedule along with management of associated standards / parts and IT requests etc. necessary for the successful completion of the service. • Vendor hosting – support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits. • Customer POC – first point of contact for the customer for any scheduling or operational queries. • Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs. • Track out of scope costs and report regularly to account manager. • Attend operational calls, customer meetings and managing a high volume of emails. • Customer asset management, ensuring inventories are accurate. • Managing new instrument additions, removals, and any changes to the agreed inventory. • Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities. • Work with scheduling applications such as SAP CRM System and SmartSheet. • Schedule vendor inductions and comply with customer vendor management requirements, ensuring risk assessments, training records and relevant documentation is collated in advance of scheduled services. • Proactive monitoring of schedule adherence to planned preventative maintenance. • Management shipment and tracking of off-site instruments. • Data management – managing inventory, service metrics, schedule and costings to a high standard.
Job Requirements
- Third level qualification, science qualification advantageous.
- Ability to manage sudden changes in priorities.
- Proven ability to problem-solve and multi-task.
- Planning, organizational, and time management skills.
- Ability to prioritize tasks and meet deadlines.
- Ability to handle customer and vendor requests via telephone, email, in-person.
- Excellent communication skills – effective interpersonal and cross-functional collaboration skills to work effectively with team members, customers, and relevant stakeholders.
- Ability to work independently will limited managerial input.
- Knowledge of planning and administrative tools is preferable – SAP/Smartsheet.
- Proven fluency in English (verbal & written).
Benefits
- Professional development
- Opportunities for ongoing training and development
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