• Provides telephonic customer service in an inbound and outbound high-volume call-center environment • Completes accurate data review and entry • Schedules medical appointments for claimants and owns the results of assigned cases • Ensures all case stakeholders are updated regularly • Types and proofreads reports and correspondence via email and management systems • Transcribes correspondence/reports from dictation • Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments • Meets departmental production and quality performance expectations

Role Description Assists specialty patients, family, and health care providers within the specialty service line with all scheduling and appointment coordination needs. Scheduling can include: - Initial evaluations - Consult visits - Follow-up visits - Pre visits - Post visit evaluations - Specialty specific procedures This position is responsible for processing internal and external referrals to the specialty service line. Coordinates care/information with care team and/or administration. Location: At this time, this position will be working remote (MN residents only) Hours: 40 hours/week, Monday - Friday, 8:00 AM - 4:30 PM Responsibilities: - Coordination of care/information with care team and/or patient - Completes intake with as much data/facts/information as possible to assure appropriate registration and scheduling; obtain insurance coverage to contribute to the process or enablement of collecting expected payment. - Collaborates with multiple supervisors, managers, operations directors, and service line leaders to maintain knowledge of, and comply with, all relevant laws, regulations, policies, procedures, and standards. - Works closely and effectively with clinic team and various departments to ensure patients are scheduled appropriately, in the correct timeframe, and have a seamless experience. - Contacts providers and care team regarding urgent issues that need to be addressed in a timely manner. - Creates and maintains documentation. - Documents scheduling and/or referral process in Epic for Care Team and providers to view. Qualifications - 1 year experience in patient scheduling and registration in a healthcare setting - 2 years of customer service experience Benefits - Generous benefit package including but not limited to medical, dental, vision plans - Life insurance - Short-term and long-term disability insurance - PTO and Sick and Safe Time - Tuition reimbursement - Retirement - Early access to earned wages - And more! Please follow this link for additional information: Fairview Benefits EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.

• Maintain physician, patient, providers and staff scheduling systems • Initiate/maintain clinical, non-clinical and surgical electronic schedules • Coordinate with clinical supervisors to optimize scheduling system utility • Develop new functions and innovative uses of system and install system upgrades • Generate reports and master schedules for physicians, providers, patients and staff • Coordinate scheduling with billing IDX dictionaries • Troubleshoot system for all users • Conduct audits to maintain effective use of systems • Participate in department/university meetings to ensure scheduling system meets needs and objectives • May supervise assigned staff

Role Description We're looking for a Healthcare Coordinator to support care coordination operations for a fast-moving health tech company providing clinical intelligence services to employer health plans. You will handle appointment scheduling overflow, coordinate care across a large member base, manage follow-ups, and maintain accurate HIPAA-compliant documentation across all member interactions. This is a high-volume, detail-driven role. You will be working alongside an AI voice agent that handles the majority of scheduling, stepping in to manually complete the 20 to 30 percent of requests the agent cannot process, and ensuring every member gets their appointment booked accurately and on time. Reliability, professionalism, and flawless English communication are non-negotiable. If you are organized, dependable, and take pride in making sure patients show up to the right appointment at the right time, this role is a strong fit. Qualifications - Experience in healthcare coordination, medical virtual assistance, patient scheduling, or a similar clinical support role - Fluent, clear, and professional spoken and written English - Familiarity with HIPAA compliance requirements - Strong organizational skills - Reliable, punctual, and consistent - Comfortable working in a fast-paced, technology-driven environment - Detail-oriented with strong follow-through Requirements - Handle inbound appointment booking overflow from the AI voice agent - Coordinate care appointments across a large member base - Manage appointment follow-ups and reminders - Flag no-shows and cancellations promptly - Communicate directly with members and providers - Maintain HIPAA-compliant documentation - Support multi-population care workflows - Escalate complex or high-risk cases to clinical staff Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup - This role requires availability during US business hours - Stable, recurring role with clear responsibilities and room to grow How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, describing your healthcare coordination or patient scheduling experience, and explaining how you handle a high-volume scheduling day while maintaining accuracy and professionalism Only candidates who submit a Loom video will be moved to the next step of the hiring process.