• Ensure the successful delivery of ancillary application implementations by working closely with customers, Implementation Project Managers, and internal teams • Lead customer discovery sessions to gather, clarify, and document data migration requirements including current state, transformative work and loading • Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process • Own the full customer data migration lifecycle: source system analysis, data mapping, extraction, cleansing, transformation, loading, validation, and reconciliation • Work with customers to profile legacy data, define mapping specifications, and resolve data quality issues prior to conversion • Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live • Establish repeatable AI implementation patterns, accelerators, and best practices for reuse across the Professional Services organization.

Role Description Billing is one of ECP's newest products, and customer needs and workflows vary significantly from one implementation to the next. You'll continuously operate in ambiguity, delivering what each customer needs, then finding what generalizes and turning it into documentation and process the rest of the team can use. You'll be the main point of contact for customer finance teams and the one turning implementation problems into specific product feedback. The processes you build now become how ECP runs future Billing implementations, and this role will be a key factor in Billing's success as a product. You'll report to the VP of Growth and work closely with Product, Customer Success, Sales, and Leadership. What You'll Own - Implementation leadership: Lead Billing and Payments implementations end to end: gather customer requirements, advise on financial workflows, configure solutions, and serve as the financial operations subject matter expert through go-live, including journal entry configuration, reporting requirements, and reconciliation. - Accounting integrations: Lead end-to-end accounting integrations with customers: define data flows, configuration requirements, and downstream financial reporting impacts. - Risk and issue management: Proactively identify and resolve billing issues that could affect revenue accuracy, financial reporting, or customer trust. Escalate high-risk items with clear context, financial impact, and a recommended path forward. - Customer partnership: Drive adoption by making sure customers understand not just how to use Billing, but how it supports their financial and operational goals. Act as a trusted advisor to Finance, Accounting, and Operations stakeholders via Zoom, email, phone, and occasional on-site visits. - Pre-sales support: Occasionally serve as Billing subject matter expert on sales demos, and support customer discovery before and after close to confirm fit and surface any gaps that need to be closed for a successful implementation. - Product feedback loop: Partner with Product and Engineering to surface functionality gaps, edge cases, and scalability needs from real implementations, and propose solutions rather than just flagging problems. - Process and documentation: Analyze implementation outcomes to find patterns, improve repeatability, and refine best practices over time. Keep implementation documentation, customer records, and project status current in CRM and project management tools, to the point that another team member could follow your process without you in the room. Qualifications - 3+ years of combined experience across accounting, finance, billing, accounts receivable, financial operations, software implementation, customer success, or related functions. - Experience working directly with customers implementing or supporting complex billing, payments, ERP, or financial operations software. - Ability to analyze accounting and billing data, identify discrepancies, and independently troubleshoot issues across workflows, configurations, and financial reports. - Demonstrated understanding of debits, credits, journal entries, and financial reconciliation. - Strong project management skills: scope, timelines, risk, cross-functional dependencies. - Strong grasp of billing and accounting concepts: invoicing, credits, payments, AR aging, adjustments, reconciliations. - Demonstrated ability to work effectively where processes and requirements aren't always fully defined yet. - Comfortable working cross-functionally with Product, Engineering, Customer Success, Support, and Operations. - Ability to travel up to 10% based on customer and business needs. - Bachelor's degree or equivalent experience. Preferred - Experience with ERP or accounting systems (e.g., QuickBooks, Sage Intacct, NetSuite, or similar). - Experience in senior living, healthcare, fintech, ERP, or revenue cycle management.

• Implement an in-house payroll platform with support from all relevant CloudPay departments • Reconcile pre-processing reports to ensure accuracy of information prior to payroll processing • Investigate discrepancies in payroll data and/or documentation to ensure accuracy and adherence to procedures before processing • Maintain payroll records and files to provide up-to-date references and an audit trail for compliance • Analyze payroll-related information to ensure accurate distribution of funds and payroll • Enter data in compliance with French legislation • Assist in validating payroll requirements to ensure clients provide sufficient information for successful setup and configuration • Collaborate with Transition Consultants to ensure effective knowledge transfers between Project Delivery and Operations • Support parallel runs and testing for new requirements when needed • Support the software release process by validating that new features have been developed correctly • Support the Operations team in processing customer change requests and share experience to raise and improve the France team's knowledge

• Deliver end user training on the correct use of device for implementations and contract training • Work with both internal and customer teams to plan and project manage implementations • Create and deliver training programs for customers in the use of Radiometer products • Provide onsite face to face training to healthcare professionals on the use of Radiometer products