Job Closed

This listing is no longer active.

ECP logo
ECP

Clinical and operations software solutions for assisted living providers

Billing & Payments Implementation Consultant

Location

United States

Posted

12 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Billing & Payments Implementation Consultant

ECP

Role Description Billing is one of ECP's newest products, and customer needs and workflows vary significantly from one implementation to the next. You'll continuously operate in ambiguity, delivering what each customer needs, then finding what generalizes and turning it into documentation and process the rest of the team can use. You'll be the main point of contact for customer finance teams and the one turning implementation problems into specific product feedback. The processes you build now become how ECP runs future Billing implementations, and this role will be a key factor in Billing's success as a product. You'll report to the VP of Growth and work closely with Product, Customer Success, Sales, and Leadership. What You'll Own - Implementation leadership: Lead Billing and Payments implementations end to end: gather customer requirements, advise on financial workflows, configure solutions, and serve as the financial operations subject matter expert through go-live, including journal entry configuration, reporting requirements, and reconciliation. - Accounting integrations: Lead end-to-end accounting integrations with customers: define data flows, configuration requirements, and downstream financial reporting impacts. - Risk and issue management: Proactively identify and resolve billing issues that could affect revenue accuracy, financial reporting, or customer trust. Escalate high-risk items with clear context, financial impact, and a recommended path forward. - Customer partnership: Drive adoption by making sure customers understand not just how to use Billing, but how it supports their financial and operational goals. Act as a trusted advisor to Finance, Accounting, and Operations stakeholders via Zoom, email, phone, and occasional on-site visits. - Pre-sales support: Occasionally serve as Billing subject matter expert on sales demos, and support customer discovery before and after close to confirm fit and surface any gaps that need to be closed for a successful implementation. - Product feedback loop: Partner with Product and Engineering to surface functionality gaps, edge cases, and scalability needs from real implementations, and propose solutions rather than just flagging problems. - Process and documentation: Analyze implementation outcomes to find patterns, improve repeatability, and refine best practices over time. Keep implementation documentation, customer records, and project status current in CRM and project management tools, to the point that another team member could follow your process without you in the room. Qualifications - 3+ years of combined experience across accounting, finance, billing, accounts receivable, financial operations, software implementation, customer success, or related functions. - Experience working directly with customers implementing or supporting complex billing, payments, ERP, or financial operations software. - Ability to analyze accounting and billing data, identify discrepancies, and independently troubleshoot issues across workflows, configurations, and financial reports. - Demonstrated understanding of debits, credits, journal entries, and financial reconciliation. - Strong project management skills: scope, timelines, risk, cross-functional dependencies. - Strong grasp of billing and accounting concepts: invoicing, credits, payments, AR aging, adjustments, reconciliations. - Demonstrated ability to work effectively where processes and requirements aren't always fully defined yet. - Comfortable working cross-functionally with Product, Engineering, Customer Success, Support, and Operations. - Ability to travel up to 10% based on customer and business needs. - Bachelor's degree or equivalent experience. Preferred - Experience with ERP or accounting systems (e.g., QuickBooks, Sage Intacct, NetSuite, or similar). - Experience in senior living, healthcare, fintech, ERP, or revenue cycle management.

Related Job Pages

More Implementation Specialist Jobs

Full TimeRemoteTeam 1,001-5,000Since 1996H1B No Sponsor

• Implement an in-house payroll platform with support from all relevant CloudPay departments • Reconcile pre-processing reports to ensure accuracy of information prior to payroll processing • Investigate discrepancies in payroll data and/or documentation to ensure accuracy and adherence to procedures before processing • Maintain payroll records and files to provide up-to-date references and an audit trail for compliance • Analyze payroll-related information to ensure accurate distribution of funds and payroll • Enter data in compliance with French legislation • Assist in validating payroll requirements to ensure clients provide sufficient information for successful setup and configuration • Collaborate with Transition Consultants to ensure effective knowledge transfers between Project Delivery and Operations • Support parallel runs and testing for new requirements when needed • Support the software release process by validating that new features have been developed correctly • Support the Operations team in processing customer change requests and share experience to raise and improve the France team's knowledge

France
Full TimeRemoteTeam 10,001+H1B Sponsor

• Deliver end user training on the correct use of device for implementations and contract training • Work with both internal and customer teams to plan and project manage implementations • Create and deliver training programs for customers in the use of Radiometer products • Provide onsite face to face training to healthcare professionals on the use of Radiometer products

United Kingdom
Full TimeRemoteTeam 10,001+Since 2021H1B No Sponsor

Role Description - Perform customer installation, maintenance, and service calls promptly and effectively - Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory - Perform maintenance repair and system overhauls - Warehouse activity to dismantle the old machines and test parts - Repair all the old modules with PPK parts - Assemble and test the machine before dispatch Requirements - Offers of employment are conditional upon passage of screening criteria applicable to the job Company Description NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

India
Job Closed
HEALTHSTREAM INC logo

Senior Implementation Manager

HEALTHSTREAM INC

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

OtherRemoteTeam 501-1,000

Role Description Manage successful implementation of HealthStream software products. Analyze existing and future-state business needs to design project schedules and implementation plans to exceed client expectations. Responsible for ensuring resolution of project issues associated with successful implementation. Maintain project documentation for key stakeholders, Implementation Analysts, project team members, and client resources including but not limited to meeting minutes, project schedules, status updates, and acceptance documentation. Mentor new and existing Implementation team members. Key Responsibilities - Adhere to all HealthStream security policies, procedures, and assigned training. - Develop implementation project plans and scope of work appropriate for each implementation project. - Manage software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. - Review commitments for technical services, training, and project management, ensuring that all commitments are executed according to contractual obligations. - Understand and identify software functionality to support client business objectives. - Coordinate all technical services including data transfer and installation between client and HealthStream. - Review hardware recommendations and coordinate software installation process. - Proactively escalate any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments. - Ensure that an effective training program is planned and executed. - Develop and maintain implementation documentation and communicate status and concerns to Manager, key stakeholders, project sponsors, and project team. - Perform related duties as required in support of client service goals. - Assist Senior Management in the onboarding of Implementations teams. - Responsible for the adherence to documented procedures for Implementations. - Assist in the training of new Implementation staff, providing support whenever necessary. - Assist Senior Management in outlining and formalizing documentation and curating procedures for Implementation tasks. - Manage projects, aligning business goals with software solutions to drive process improvements. - Leverage technical and business acumen to communicate effectively with clients. - Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets. - Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new VerityStream software. - Analyze and map data from existing systems to HealthStream databases. - Perform data and business analysis and provide recommendations for data integrity and data normalization. Qualifications - Bachelor's degree in related discipline. - PMP certification a plus. - 4+ years of experience leading software implementation projects; healthcare experience highly desirable. - Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint. - Experience with web conferencing software. Requirements - Must have excellent oral and communication skills. - Excellent project management skills. - Excellent organization skills. - Excellent task management and documentation skills. - Possess strong interpersonal and relationship management skills with the ability to influence others to achieve desired results. - Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details. - Able to work effectively with various teams of different backgrounds. - Able to manage multiple client relationships simultaneously. - Have a demonstrated affinity for technology. - Meticulous attention to detail to create and maintain documentation. - Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users, and IT professionals. - Ability to travel 40% of the time once travel resumes. - Extensive phone and computer usage. - Could lift up to 20 lbs. Compensation The salary range for this position is $78,629 - $88,731. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

United States
$78.6K - $88.7K / year