FSI

• Works together with Product Managers to ensure backlog priorities reflect the broader product strategy, market needs, and customer feedback. • Collaborates with the Product Manager to balance new feature development, technical debt, and customer-driven enhancements within each release. • Provides Product Managers with ongoing visibility into team capacity, sprint progress, and emerging issues that may impact the roadmap. • Be a missionary for our customers’ needs and challenges. • Define the most impactful customer needs by developing relationships across a number of internal and external stakeholders. • Develop and implement a prioritization framework to ensure we are building and shipping the most meaningful product. • Produce product documentation and ensure the development organization has clear objectives. • Review incoming support tickets and define bug resolution steps, working with engineering teams to prioritize and deliver key functionality to clients. • Use an effective combination of research, data, and product intuition to make timely decisions. • Champion the integration of AI-driven design principles across the product suite, ensuring AI focused workflows are presented through intuitive, accessible user interfaces. • Participate in user research and usability testing to validate that features improve task efficiency without introducing user confusion or over-reliance. • Ensure product features and data handling practices adhere to relevant healthcare compliance frameworks, including HIPAA, SOC 2, and applicable state regulations, working closely with Legal, Security, and Engineering. • Support the development of self-serve onboarding flows, in-app guidance, and product-led growth (PLG) mechanisms that reduce time-to-value and lower implementation overhead for enterprise customers.

• Lead the sales organization and set strategic direction • Recruit and develop a high-performing team • Drive revenue attainment and manage pipeline rigorously • Enforce sales best practices and model effective processes • Develop go-to-market strategy tailored to healthcare

• Manage small to medium-sized customers through end-to-end successful implementations and launches, ensuring alignment with strategic goals. • Develop detailed project plans, timelines, and resource allocations. • Coordinate internal teams and external stakeholders to ensure seamless execution. • Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary. • Configure software • Maintain a minimum of 70% productivity. • Monitor project progress, identify risks, and implement mitigation strategies. • Serve as the primary point of contact for clients during the implementation phase. • Conduct regular status meetings and provide clear, concise updates to stakeholders and team members in a timely manner. • Ensure all deliverables meet quality standards and client expectations. • Continuously improve implementation processes and methodologies. • Train customers in product and implementation configurations either onsite and/or virtual.

• Design, develop, and maintain RESTful APIs and related services. • Implement authentication, authorization, and security best practices (OAuth2, JWT). • Optimize API performance, scalability, and reliability. • Build and maintain a developer-friendly portal with clear documentation, APIs, and onboarding tools. • Develop and manage integrations with third-party vendors and partners. • Write clean, testable code and perform unit/integration testing. • Work closely with product managers to prioritize roadmap and customer commitments. • Provide technical support for API consumers and integration partners.

• Provide phone, email, and chat support for customers using FSI’s software applications primarily CMS, a CMMS application. • Deliver training and consulting services either online or onsite. • Maintain call database and identification of common issues experienced by our customers. • Conduct software testing as new releases of our applications become available. • Become familiar with new CMS features and products through independent investigation. • Assist customers with implementation and identify best practices for utilizing the CMS application. • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported application and technical issues for the CMS application, CMS Mobile, and other CMMS applications as needed. • Deliver clear and easy class instructions, communicate difficult concepts well, and maintain professional presentation skills. • Act as an account manager with assigned accounts, which may include regularly scheduled conference calls, being proactive with reviewing client accounts and touching base with primary contacts. • Participate in asset inventory projects, as needed. • Ability to work independently and in a team environment.

• Deliver quality and tailored demonstrations of FSI’s flagship products and services to prospects based on the prospect's needs and priorities • Understand customer goals, plans, challenges, timeline, budget, authority • Meet or exceed your quarterly sales quota • Own the success of your territory by defining goals and creating a detailed plan • Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices • Supplement your pipeline by completing lead-generating activities