• You will develop a Developer Experience (DX) roadmap together with Product Management, aligned with our product and ecosystem strategy. • You will coach your team and foster an open, trusting team culture. • You will analyze internal and external developer journeys, identify friction points and translate them into measurable improvement initiatives. • You will define clear DX KPIs (e.g., onboarding time, deployment frequency, developer satisfaction, SDK adoption) and continuously measure their impact. • You will work closely with core commerce, cloud, QA, and design teams. • You will optimize local development environments, CI/CD workflows, automation, and testing standards. • You will drive the continued development and consistency of our SDKs, APIs, extension frameworks, and developer tools. • You will ensure the stability and scalability of our platform for partners and extensions. • You will also contribute hands-on and implement architectural best practices. • Together with Documentation and DevRel, you will elevate our technical documentation to the next level.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides an opportunity to lead and develop a high-performing customer relations team in a dynamic, fast-paced environment. The Customer Relations Team- Process Lead will ensure agents have the knowledge, skills, and processes necessary to deliver exceptional service across multiple customer segments, including consumer, commercial transactional, and contractual accounts. This position emphasizes coaching, mentoring, and empowering team members while driving process improvements and maintaining high compliance standards. You will analyze performance metrics, identify gaps, and implement solutions to optimize efficiency and customer satisfaction. Collaboration with trainers, quality assurance, and cross-functional teams is essential, along with direct engagement in complex escalations and real-time coaching. The role balances hands-on support with leadership responsibilities, offering meaningful impact on team performance and customer outcomes. - Lead and coach agents to ensure mastery of processes and tools required for their roles - Provide daily quality assurance feedback, scorecard analysis, and performance insights to improve team effectiveness - Identify process gaps, deliver targeted training, and mentor agents to enhance service delivery - Collaborate with QA, training, and cross-functional teams to reduce knowledge gaps and optimize workflow - Handle escalated cases and supervisor calls, offering real-time guidance and red-flag alerts - Oversee compliance with operating procedures, call routing, and case management processes - Contribute to process documentation, continuous improvement initiatives, and project work for operational excellence Qualifications - High school diploma or equivalent; 3-5 years of experience in customer service, escalation management, or related roles preferred - Strong communication skills, both written and verbal, with experience in customer-facing environments - Deep knowledge of end-to-end customer processes and experience with case management and obligation systems - Proficiency with a wide range of internal tools and software, including Excel, SharePoint, PowerPoint, Outlook, and CRM platforms - Ability to mentor, train, and motivate team members while providing constructive feedback - Exceptional problem-solving, organizational, and time management skills - Comfortable handling complex escalations and making independent decisions in a fast-paced environment - Familiarity with remote phone-based support and technology-driven workflows Benefits - Competitive base salary with potential for performance-based bonus - Comprehensive health, dental, and vision insurance - Short-term and long-term disability coverage - Employee assistance programs and flexible spending accounts - Generous paid time off, including holidays, vacation, sick leave, and parental leave - Opportunities for professional development and career growth - Inclusive, collaborative, and supportive workplace culture

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves developing, testing, and maintaining complex Single Page Applications (SPAs) primarily using React to support the Fleet Marine Force operations, test and evaluation events, and enterprise modernization efforts across Marine Corps and Joint environments. - Build and extend client-side data access layers to interact with REST APIs, including writing logic for batch operations, pagination, and handling large data sets. - Consume and manipulate structured, relational data on the client side, navigating concepts like lookups, foreign keys, and normalized/denormalized datasets. - Follow strict agile development workflows using Jira, Bitbucket, and Git Flow (feature branching, pull requests). - Package and deploy frontend code using specific enterprise build tools (training provided). - Provide occasional maintenance and bug-fixing for legacy Vue.js applications. - Interface directly with government leadership and technical stakeholders to resolve complex interoperability and architecture challenges. Qualifications - Active DoD Secret Security Clearance. - Demonstrated experience supporting USMC networks. - Deep JavaScript Fundamentals: High level understanding of how JavaScript works under the hood (e.g., primitives vs. complex data types, pass-by-value vs. pass-by-reference, scope, closures, and asynchronous execution). - Modern SPA Development: Extensive experience building, routing, and managing state in complex Single Page Applications using React. - Advanced API Integration: Deep understanding of RESTful APIs, HTTP verbs, asynchronous data flow, and client-side data management. - Database / Data Modeling Concepts: Strong conceptual grasp of relational database structures to effectively interact with our specific backend architecture. - CompTIA Security+ certification. Requirements - TypeScript: Highly preferred. - Vue.js: Helpful for maintaining legacy codebase. - Data Architecture: Familiarity with Entity-Relationship (ER) diagramming (e.g., Chen's notation). - Microsoft Ecosystem: Any exposure to Microsoft 365, SharePoint Online REST APIs, SharePoint Framework (SPFx), or Power Automate is a plus, but not required. - TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and be physically qualified to support military exercises and contingency operations. - Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person. - Experience supporting Marine Corps C4I systems and equipment. - Minimum of 5 years’ experience in military training and education. - Direct participation in real-world operations is desired. - Strong active listening, data entry, and documentation skills. - Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling. Benefits - Paid Vacation, Sick Time and Holidays. - Medical, Dental, Life and Disability Insurance. - 401K with Employer Contribution Matching. - Service Disabled Veteran Owned Business. - Equal Opportunity Employer. - ISO 9001:2015 Certified Company.

• Independently planning, proposing and executing ideas to expand user base • Improving technical documentation • Building new demos and improving older ones • Improving website • Assisting with product releases • Helping run social media • Applying to conferences • Assisting with event planning