This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides an opportunity to lead and develop a high-performing customer relations team in a dynamic, fast-paced environment. The Customer Relations Team- Process Lead will ensure agents have the knowledge, skills, and processes necessary to deliver exceptional service across multiple customer segments, including consumer, commercial transactional, and contractual accounts. This position emphasizes coaching, mentoring, and empowering team members while driving process improvements and maintaining high compliance standards. You will analyze performance metrics, identify gaps, and implement solutions to optimize efficiency and customer satisfaction. Collaboration with trainers, quality assurance, and cross-functional teams is essential, along with direct engagement in complex escalations and real-time coaching. The role balances hands-on support with leadership responsibilities, offering meaningful impact on team performance and customer outcomes. - Lead and coach agents to ensure mastery of processes and tools required for their roles - Provide daily quality assurance feedback, scorecard analysis, and performance insights to improve team effectiveness - Identify process gaps, deliver targeted training, and mentor agents to enhance service delivery - Collaborate with QA, training, and cross-functional teams to reduce knowledge gaps and optimize workflow - Handle escalated cases and supervisor calls, offering real-time guidance and red-flag alerts - Oversee compliance with operating procedures, call routing, and case management processes - Contribute to process documentation, continuous improvement initiatives, and project work for operational excellence Qualifications - High school diploma or equivalent; 3-5 years of experience in customer service, escalation management, or related roles preferred - Strong communication skills, both written and verbal, with experience in customer-facing environments - Deep knowledge of end-to-end customer processes and experience with case management and obligation systems - Proficiency with a wide range of internal tools and software, including Excel, SharePoint, PowerPoint, Outlook, and CRM platforms - Ability to mentor, train, and motivate team members while providing constructive feedback - Exceptional problem-solving, organizational, and time management skills - Comfortable handling complex escalations and making independent decisions in a fast-paced environment - Familiarity with remote phone-based support and technology-driven workflows Benefits - Competitive base salary with potential for performance-based bonus - Comprehensive health, dental, and vision insurance - Short-term and long-term disability coverage - Employee assistance programs and flexible spending accounts - Generous paid time off, including holidays, vacation, sick leave, and parental leave - Opportunities for professional development and career growth - Inclusive, collaborative, and supportive workplace culture

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves developing, testing, and maintaining complex Single Page Applications (SPAs) primarily using React to support the Fleet Marine Force operations, test and evaluation events, and enterprise modernization efforts across Marine Corps and Joint environments. - Build and extend client-side data access layers to interact with REST APIs, including writing logic for batch operations, pagination, and handling large data sets. - Consume and manipulate structured, relational data on the client side, navigating concepts like lookups, foreign keys, and normalized/denormalized datasets. - Follow strict agile development workflows using Jira, Bitbucket, and Git Flow (feature branching, pull requests). - Package and deploy frontend code using specific enterprise build tools (training provided). - Provide occasional maintenance and bug-fixing for legacy Vue.js applications. - Interface directly with government leadership and technical stakeholders to resolve complex interoperability and architecture challenges. Qualifications - Active DoD Secret Security Clearance. - Demonstrated experience supporting USMC networks. - Deep JavaScript Fundamentals: High level understanding of how JavaScript works under the hood (e.g., primitives vs. complex data types, pass-by-value vs. pass-by-reference, scope, closures, and asynchronous execution). - Modern SPA Development: Extensive experience building, routing, and managing state in complex Single Page Applications using React. - Advanced API Integration: Deep understanding of RESTful APIs, HTTP verbs, asynchronous data flow, and client-side data management. - Database / Data Modeling Concepts: Strong conceptual grasp of relational database structures to effectively interact with our specific backend architecture. - CompTIA Security+ certification. Requirements - TypeScript: Highly preferred. - Vue.js: Helpful for maintaining legacy codebase. - Data Architecture: Familiarity with Entity-Relationship (ER) diagramming (e.g., Chen's notation). - Microsoft Ecosystem: Any exposure to Microsoft 365, SharePoint Online REST APIs, SharePoint Framework (SPFx), or Power Automate is a plus, but not required. - TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and be physically qualified to support military exercises and contingency operations. - Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person. - Experience supporting Marine Corps C4I systems and equipment. - Minimum of 5 years’ experience in military training and education. - Direct participation in real-world operations is desired. - Strong active listening, data entry, and documentation skills. - Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling. Benefits - Paid Vacation, Sick Time and Holidays. - Medical, Dental, Life and Disability Insurance. - 401K with Employer Contribution Matching. - Service Disabled Veteran Owned Business. - Equal Opportunity Employer. - ISO 9001:2015 Certified Company.

• Independently planning, proposing and executing ideas to expand user base • Improving technical documentation • Building new demos and improving older ones • Improving website • Assisting with product releases • Helping run social media • Applying to conferences • Assisting with event planning

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The HTML Specialist exercises strong technical skills including an expertise in HTML coding, as well as a full understanding of web development tools and technologies such as CSS, Photoshop, and Dreamweaver. This position works closely with staff across the Marketing Department to assist in creating new and existing code for HTMLs to be used in university email campaigns. This position has the skillset to translate direction from internal creatives, clients, and staff into error-free email code, sometimes within tight timelines. While the Marketing Department home office is in Lynchburg, Va., this position is a remote, work from home position. There are a few occasions where HTML specialist will be required to be in the office/Lynchburg area which will be discussed after the job offer. Essential Functions and Responsibilities - Full knowledge and understanding of web development tools/technologies such as HTML, CSS, Photoshop, and Dreamweaver. Specific knowledge of how to code for email is required. - Strong technical skills including an expertise in HTML and ability to troubleshoot coding and application errors, able to articulate best email and HTML practices for the University. - Assist in providing quality assurance for accurate email coding, configure link tracking when needed (mainly to correct Dreamweaver errors), able to pull reporting to glean basic send and deliverability information; upload HTML/Text content to email platform to ensure best performance in a variety of email clients. - Remain informed of existing and emerging technologies regarding HTML best practices and continually doing research while regularly analyzing what competitors in higher education are doing to engage their audiences. Educate others through feedback and presentations in key meetings. - Exercise strong work ethic, superior attention to detail and advanced organizational, time-management, and work prioritization skills. - Effectively able to work closely with marketing teams in coordinating and communicating content change requests and adhering to production schedules. Qualifications - A four-year college degree in Computer Science or similar field - 6 months' experience - In-depth knowledge of front-end coding languages (including HTML and CSS), Photoshop, and Microsoft Office suite - Effective communication both verbally and in writing - Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature - Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position Requirements - If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel. Company Description