• Handle a high volume of inbound customer support tickets daily across multiple products and channels • Respond to customer inquiries accurately, clearly, and on time without relying on templated responses for every situation • Prioritize and triage tickets based on urgency, issue type, and customer impact • Maintain consistent response quality and tone across all customer interactions • Think critically through edge cases, unusual requests, and issues that do not fit a standard response • Resolve customer issues end to end without unnecessary escalation • Use good judgment to determine when a situation requires escalation versus when it can and should be handled directly • Document recurring issues and flag patterns to the team for product or process improvement • Manage and track all support activity in HubSpot • Use ClickUp to manage tasks, follow-ups, and cross-functional coordination • Keep records clean, accurate, and up to date across both tools at all times

• Own the full hiring lifecycle across all open roles. • Source, screen, and manage candidates from application to offer. • Build and improve recruiting processes, SOPs, and hiring infrastructure. • Partner with hiring managers to attract top talent across creative, marketing, and operations. • Manage multiple hiring processes simultaneously while ensuring a great candidate experience. • Support people operations, onboarding, employee engagement, and retention initiatives. • Implement AI tools and automation to improve recruiting and HR workflows.

Role Description We're looking for a Digital Experience Strategist to join our Web Experience team and shape how our B2B website is structured, navigated, and experienced by enterprise buyers. You'll shape the strategic layer of our site - from overall experience architecture and information design to dynamic content frameworks that adapt the journey based on who's visiting and why. This role sits at the intersection of UX strategy, content architecture, and marketing technology. You'll partner closely with UX designers, researchers, demand generation, and web development to ensure our digital experience serves the complexity of an enterprise sales cycle - and evolves as our products, audiences, and goals change. Main Responsibilities - Experience Architecture - Define and maintain the overall experience architecture of our B2B marketing website — including site structure, navigation logic, page hierarchy, and cross-journey wayfinding. - Develop and govern experience frameworks that connect content, user flows, and buyer intent across the full funnel. - Identify structural gaps or friction points in the current site experience and lead strategic initiatives to address them. - Partner with UX designers to ensure architecture decisions translate into coherent, accessible, on-brand interactions. - Personalization & Dynamic Journeys - Design audience segmentation frameworks and dynamic content rules that power targeted, reactive user flows for key buyer segments. - Map personalized journeys by industry vertical, company size, job function, and funnel stage — balancing relevance with site coherence. - Own the configuration and governance of personalization tooling within our MarTech stack, including AEM and associated targeting platforms. - Run a continuous testing and optimization cadence — A/B and multivariate — translating results into strategic improvements. - Strategy & Measurement - Define KPIs for both structural experience quality and personalization effectiveness — including engagement, task completion, conversion lift, and pipeline influence. - Translate analytics, user research, and intent data into actionable roadmap recommendations. - Serve as a strategic thought partner to UX, content, demand gen, and sales on all things related to the digital buyer journey. - Communicate experience strategy clearly to leadership and stakeholders, including roadmaps, rationale, and performance reporting. Qualifications - 5+ years in digital experience strategy, UX strategy, or B2B web/demand generation roles - Demonstrated experience owning information architecture or site experience strategy at scale - Hands-on experience with personalization or testing platforms (Adobe Target, Optimizely, or similar) - Strong grasp of B2B buyer journeys, multi-stakeholder purchase dynamics, and enterprise marketing - Ability to document and communicate complex logic — rules, flows, content conditions — for both technical and non-technical audiences - Comfort working from both qualitative and quantitative inputs to shape strategy Requirements - Experience working within Adobe Experience Manager (AEM), including content architecture, ContextHub, and Targeted Content - Familiarity with intent data platforms such as 6sense or Demandbase - Background in enterprise or networking/security-adjacent product marketing - Understanding of UX design principles and ability to participate meaningfully in design reviews - Experience with SEO strategy as it relates to site architecture and content hierarchy - Comfort working in lean, high-ownership teams with broad scope Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description Hiring for a Funnel Builder for a full-time remote role with a rapidly scaling eCommerce company that builds and scales consumer brands. Fixed monthly retainer of up to $1,000 USD. Love building funnels that actually convert? This one's for you 🚀 RZ HR Studio is on the hunt for a talented eCom Funnel Builder to join a fast-scaling eCommerce brand in our Remote Talent Network, and this is not your average landing page gig. We build complete e-commerce product funnels: advertorial, product page, and checkout, all working together to sell a product and drive real revenue. If you know your way around Funnelish, love moving fast, and can turn a template into a live funnel in about a day, we want to see what you've got. What You’ll Do - Build full product funnels: advertorial, product page, and checkout, using Funnelish. - Work primarily from templates and proven competitor structures, rebuilt in Funnelish. - Turn briefs into live, conversion-focused funnel pages, most built within a single day. - Execute A/B test variations quickly. - Collaborate with Creative and CRO teams to optimize performance. - Ensure pages are mobile-first, fast-loading, and user-friendly. - Maintain organized page assets and consistent brand standards. You’ll Thrive Here If - You've built e-commerce product funnels yourself, from advertorial to checkout, not just individual web pages. - You understand that great funnels are measured by conversions, not just aesthetics. - You can spin up a full funnel page in about a day using templates or references. - You're comfortable working independently in a fast-paced remote environment. - You take ownership of your work and continuously look for ways to improve. What We’re Looking For - Strong hands-on experience building in Funnelish (this is the priority requirement). - A sample funnel you've built yourself that you can share a link to (advertorial, product page, and checkout flow, not just a landing page). - Experience with Checkout Champ and/or Shopify is a plus, but not required. - Experience using AI tools (e.g. Claude Design, Claude Code) with Liquid code to build on Shopify is a strong plus, if you have it. - Understanding of direct-response and conversion-focused design principles. - Ability to balance speed with quality. - Understanding of page structure, headlines, CTAs, and visual hierarchy. This Role Is Not For You If - Your experience is mainly building general web pages or landing pages, not full e-commerce product funnels. - You prioritize aesthetics over conversion performance. - You struggle with fast-paced environments or frequent iteration. - You require detailed direction on every project. - You aren't interested in using data to improve your work. Compensation & Benefits - Monthly Salary: $800–$1,000 USD. - Full time exclusive contract. - CET Work schedule.