• Identify target accounts, build campaigns, automate execution and turn activity into qualified pipeline. • Building workflows using AI, enrichment tools, APIs and automation platforms. • Defining which market segment Oliv should pursue and researching accounts and understanding buyer behaviour. • Writing campaign messaging and launching campaigns yourself. • Analysing results and deciding what to change. • Fixing operational problems rather than waiting for another team to solve them. • Develop and continuously refine Oliv’s ICP, market segments, buyer personas and account-selection criteria. • Translate company goals into specific growth hypotheses and campaign plans. • Identify new audiences, buying signals, use cases and distribution opportunities. • Decide which campaigns and channels deserve investment based on evidence. • Build a structured experimentation roadmap across outbound, ABM, partnerships, content-led campaigns and other growth motions. • Define success metrics before launching programs. • Stop, modify or scale campaigns based on pipeline and revenue outcomes. • Build systems to identify high-potential accounts and contacts. • Develop enrichment workflows using firmographic, technographic, hiring, funding, leadership and intent data. • Create account-scoring and prioritisation models. • Turn raw account information into usable campaign insights. • Automate repetitive research while maintaining high data and output quality. • Identify triggers that indicate when an account may be ready to engage with Oliv. • Personally build and launch targeted campaigns across email, LinkedIn, ABM and other relevant channels. • Develop campaign concepts, offers, messaging and audience logic. • Create personalised and account-specific campaign experiences. • Coordinate closely with sales on account selection, follow-up and pipeline conversion. • Build nurture, reactivation, closed-lost and expansion campaigns. • Run small, fast experiments before scaling successful programs. • Own campaign quality from targeting through execution and measurement. • Build and maintain workflows connecting CRM, enrichment providers, campaign tools, internal data and AI systems. • Use tools such as Clay, n8n, Make, Zapier or equivalent platforms to automate GTM processes. • Work with APIs, webhooks and LLMs to build intelligent workflows. • Create systems for account research, campaign personalisation, lead routing, follow-up and reporting. • Design appropriate human-review and quality-control steps for AI-generated outputs. • Monitor automation failures, data-quality issues and campaign errors. • Evaluate and select GTM tools based on business value rather than popularity. • Raise the execution standard across the existing growth organization. • Create reusable campaign systems, documentation and operating processes. • Connect campaign activity to meetings, opportunities, pipeline and revenue. • Build clear reporting for channel and campaign performance. • Diagnose why campaigns are succeeding or failing. • Monitor funnel conversion, account engagement, cost per opportunity and pipeline contribution. • Work with RevOps to improve attribution and CRM data quality. • Present clear recommendations rather than simply reporting numbers.

Role Description The Senior Process Engineer is responsible for leading capital equipment projects that support the growth, modernization, safety, and optimization of plastics manufacturing operations. This position manages projects from concept through production startup, including identifying and developing equipment specifications, vendor evaluation, process design, commissioning, and ensuring compliance with all applicable safety and regulatory requirements. Key Responsibilities - Capital Planning & Equipment Strategy: - Evaluate manufacturing capacity requirements and identify capital equipment investments needed to support business growth. - Develop equipment specifications for extrusion, cast acrylic manufacturing, resin handling, material conveying, blending, automated packaging, robotics, and secondary operations. - Equipment Procurement & Vendor Management: - Develop RFQs, technical specifications, and statements of work for capital equipment projects. - Solicit, review, and compare vendor quotations, technical proposals, and commercial terms. - Project Management: - Lead capital equipment projects from concept through startup and full production validation. - Equipment Installation & Commissioning: - Manage equipment delivery, rigging, installation, utility connections, and startup activities. - Coordinate facility modifications, electrical requirements, compressed air systems, chilled water systems, resin delivery systems, and process cooling infrastructure. - Process Optimization & Continuous Improvement: - Analyze production performance following implementation and identify opportunities for optimization. - Support OEE improvement initiatives and manufacturing cost reduction programs. - Partner with Operations and Process Engineering teams to improve machine utilization, efficiency, and product quality. - Safety, Regulatory & Compliance Responsibilities: - Lead the integration of safety requirements into all capital equipment projects from concept through startup. - Ensure equipment designs comply with OSHA regulations, machine guarding requirements, lockout/tagout (LOTO) standards, electrical safety requirements, and applicable ANSI, NFPA, and industry standards. - Drive a zero-injury culture by promoting safe work practices and proactively addressing safety concerns throughout project execution. Qualifications - Bachelor's degree in Chemical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Electrical Engineering, or related technical discipline. - 7+ years of experience managing capital equipment projects within a plastics manufacturing environment. - Chemical manufacturing background. - Experience with injection molding, extrusion, thermoforming, blow molding, or related plastics processing technologies. Knowledge, Skills & Abilities - Capital equipment acquisition and implementation. - Plastics processing technologies. - Injection molding and extrusion equipment. - Manufacturing process optimization. - Equipment validation and commissioning. - Project management and budget administration. - Lockout/Tagout (LOTO) implementation. - Machine guarding and safeguarding systems. - NFPA and ANSI standards compliance. - Safety leadership and culture development. Benefits - Medical, Dental, and Vision. - Flexible Spending Accounts. - Company paid Life & Long-term/Short-term disability programs. - 401(k) with strong company match. - 120 hours Paid Time Off (pro-rated based on hire date). - 11 paid holidays.

• Supervise the daily activities of the senior Service Desk analyst team; • Ensure proper distribution of support queues (chat and portal), guaranteeing compliance with established SLAs; • Monitor the team's operational metrics, driving actions for continuous performance improvement; • Prepare and consolidate daily volume reports, weekly performance reports and a monthly governance report for presentation to IT management; • Conduct quality monitoring and audits of support interactions, tracking indicators such as Average Response Time (ART) and CSAT; • Serve as the technical reference for the operation, supporting the team in resolving more complex incidents and inquiries; • Act as the escalation point for critical incidents (P1 and P2), ensuring swift and effective remediation; • Validate the handoff of tickets to internal infrastructure teams and Field Services partners, ensuring requests are routed correctly; • Identify opportunities to improve operational processes, proposing actions to increase efficiency and service quality.

• Develop and maintain backend applications • Design, implement, and maintain RESTful APIs • Work with microservices architectures • Implement and manage containerized environments using Kubernetes • Integrate and manage messaging systems • Ensure code quality through unit tests and code reviews • Collaborate with cross-functional teams to define, design, and launch new features • Monitor and improve the performance of systems and services