• Installing, servicing, and repairing systems and components at customer sites. • Diagnosing complex mechanical, hardware, and software failures down to the component level. • Serving as the technical contact for client issues and escalating design problems to engineering. • Training and guiding Level I–III technicians and field engineers. • Tracking maintenance, reporting downtime, ordering parts, and following safety policies.

• Lead the installation, startup, and commissioning of process equipment and utility systems at Daniels Health treatment facilities across North America. • Develop installation plans, schedules, and project execution strategies for facility expansions, upgrades, and new site builds. • Coordinate with contractors, vendors, project managers, and operations teams to ensure safe, on-time, and cost-effective project delivery. • Manage procurement, technical review, and integration of equipment including autoclaves, wash systems, boilers, compactors, compressors, conveyors, and supporting utilities. • Interpret and verify mechanical drawings, P&IDs, electrical schematics, submittals, and field changes to ensure installation quality and compliance. • Troubleshoot mechanical, electrical, and controls-related issues during installation and startup, driving timely resolution and system optimization. • Ensure compliance with OSHA, NFPA, LOTO, and site safety requirements while supporting operator training, documentation, and CMMS implementation.

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy • Support revenue growth through the promotion and retention of service agreements • Interface with customers in a professional, pleasant and calm demeanor • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment • Maintains company-issued test equipment and support tools, including spare parts • Installation and maintenance of equipment at trade shows, as requested and required

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations • Demonstrate customer service skills and knowledge with a high level of passion and dedication • Demonstrate the ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude • Perform necessary administrative paperwork in a complete and accurate manner • Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment • Travel requirement is 100% within the United States and international travel as needed • Other duties as required