Holman

• Provide on-site service and repair to truck mounted equipment on railroad service vehicles • Cover an assigned geographical service area utilizing a company vehicle • Communicate with customers to understand and diagnose problems • Make necessary repairs and modifications to truck mounted equipment • Accurately estimate time and material required for repairs • Problem solving under little or no supervision • Inform and communicate suggestions and errors for continuous improvement of trucks

Role Description What will you be doing? - Establishes vehicle prices, within department timeframes, using ARI systems, industry data and personal expertise. - Chooses and assigns for pick up, the optimum remarketing channel for each individual vehicle on a daily basis. - Evaluates each vehicle’s condition, type and current market to set floor prices as part of a strategy to maximize the final selling price. - Represents Holman auction sales using “remote rep” internet technology; occasionally representing sales at the physical auction. - Authorizes repairs to vehicles and determines if repairs will enhance the net value. - Reviews aged inventory to sell vehicles within department time parameters and guidelines. - Reviews and verifies all sale paperwork for sale expenses both at the individual vehicle level and at the remarketing channel level to assure expenses are valid and in line and to ensure proper payment from remarketing channel. - Evaluates current vendors on key performance indicators and decides on when to bring on a new vendor and determine when a relationship with an existing underperforming vendor should be terminated. - Becomes a Subject Matter Expert on a set of assigned Makes and Models and assists management in the setting of yearly residual values. - Makes price recommendations on multiple types of pricing for clients, including market value, estimated resale, and ACV for insurance purposes. - Enters all required dates, prices, notes, and other relevant information into the VR online systems. - Performs demonstrations for clients and prospects of the Remarketing function and especially the Remote Rep technology. - Interacts and networks with dealer base at the auction to support the Holman Remarketing Solutions informing the benefits of the program. - Frequent travel to assigned auctions in person to represent the Holman Remarketing Solutions vehicles offered for auction. - Inspects the auction facilities and monitors the Service Level Agreements that auctions have with Holman Remarketing Solutions. - Works with auction management to ensure compliance of all marketing of both Holman and Holman 3rd party vehicles. - Informs and sells our 3rd party program to car dealers at the auctions assigned. - Manages all arbitrations in accordance with the NAAA policy with the dealers at the auction. - Performs all other duties and special projects as assigned. Qualifications - Bachelor’s degree in a related field or equivalent work experience. - Additional education, certifications, or other distinctions are a plus: - IARA – CAR Certification (Certified Automotive Remarketer) - IARA – ACT (Audit Compliance Training) - Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.). - 2-4 years of Remarketing experience. - Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department. - Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information. - Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security. - *Must be based out of MO, AK, OK, or TX (Dallas only). Benefits - Health Insurance - Vision Insurance - Dental Insurance - Life and Disability Insurance - Flexible Spending and Health Savings Accounts - Employee Assistance Program - 401(k) plan with Company Match - Paid Time Off (PTO) - Paid Holidays, Bereavement, and Jury Duty - Paid Pregnancy/Parental leave - Paid Military Leave - Tuition Reimbursement

• Handle high‑volume inbound calls in a friendly, efficient, and professional manner. • Manage outbound activities to follow up on missed or overdue services and re-engage inactive customers by responding promptly to customer emails and text inquiries. • Listen actively and identify customer needs to offer appropriate solutions or escalate concerns to the right department. • Schedule and manage service appointments, ensuring detailed and accurate data entry using the myKaarma scheduling system. • Develop and maintain strong relationships with customers and dealership staff to support smooth workflow and customer satisfaction. • Consistently deliver premium-brand customer service, aiming to exceed customer expectations and enhance their experience. • Contribute ideas to improve call scripts, customer experience, and operational efficiency. • Participate in ongoing training to strengthen skills and stay current on automotive trends.

• Execute the Business Development Center (BDC) process in line with Holman strategies and standards. • Respond to customer inquiries from the CRM within 15 minutes during store hours. • Engage leads using professional phone, email, and text communication. • Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks. • Follow dealership-provided communication templates and telephone word tracks. • Maintain accurate records of all customer interactions in the CRM system. • Make 50 - 100+ outbound contacts daily to support appointment goals. • Attend team meetings, required training, and ongoing professional development sessions. • Take on additional duties and special projects as assigned.

• Oversee the Holman Fleet sales region • Lead revenue growth and surpassing sales goals through acquisition of new customers within the region • Facilitate the growth and professional development of District Sales Managers • Maintain strong relationships with leaders and key decision makers in the Fleet industry • Travel to regional sales locations to provide leadership on overarching sales strategies • Maintain professional and technical knowledge by attending industry conferences

• Execute the Business Development Center (BDC) process in line with Holman strategies and standards. • Respond to customer inquiries from the CRM within 15 minutes during store hours. • Engage leads using professional phone, email, and text communication. • Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks. • Follow dealership-provided communication templates and telephone word tracks. • Maintain accurate records of all customer interactions in the CRM system. • Make 50 - 100+ outbound contacts daily to support appointment goals. • Attend team meetings, required training, and ongoing professional development sessions. • Take on additional duties and special projects as assigned.

Role Description Holman has an outstanding opportunity for a remote Bilingual Automotive Service Advisor in our TRC Call Center! Shift: between 6:00am- 10:00pm (must be flexible within these hours) If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‑paced, purpose‑driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love. What will you do? - Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience. - Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience. - Ensure repair and maintenance work is performed appropriately and priced fairly. - Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized. - Ensure preventative maintenance schedules are technically sound and consistently followed. - Maintain individual performance metrics at or above established goals. - Contribute positively to team morale and demonstrate professionalism in all interactions. - Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure. - Maintain a professional image, strong work ethic, and accountability in a fully remote environment. Qualifications - Bilingual - English/French - Valid mechanic’s license 310S or 310T. - 5+ years of hands-on experience in automotive or truck repair - 5+ year’s relevant experience in a contact center setting (Asset) - Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset) - Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset) - ASE certification or willing to obtain within established timeline set by ARI. Requirements Must have 5+ years of hands-on experience in Automotive or Truck Mechanic. Benefits - Competitive pay and bonus - Health, dental and life insurance - 100% tuition reimbursement based on grade performance - Group RRSP - On the job training and development - Much more Company Description Holman is a global automotive leader that serves both commercial and consumer clients. Since 1924, Holman has always done the right thing for our people, our customers, and the community. Holman is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including: - Industry-leading fleet management and leasing - Vehicle fabrication and upfitting - Component manufacturing and productivity solutions - Powertrain distribution and logistics services - Commercial and personal insurance and risk management - Retail automotive sales as one of the largest privately owned dealership groups in the United States

• Support the delivery of the Holman Experience by fostering positive relationships • Contribute to creating a better work environment for employees • Assist in the implementation of company values and principles

• Assist drivers with emergency roadside assistance. • Assists drivers in locating suitable repair locations. • Provides accurate documentation on all maintenance and repair events. • Verifies that all repair and maintenance work is necessary and done at a fair price. • Reviews and authorizes all repairs for fleet vehicles as necessary. • Documents all instances where a cost savings is realized. • Ensures appropriate preventative maintenance schedule is followed. • Maintains all monthly metrics at or above the established goal. • Offers assistance willingly and makes a positive contribution to morale. • Shows sensitivity to and consideration for other’s feelings. • Punctual, regular and consistent attendance. • Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively. • Can be counted on to carry out assignments carefully and with appropriate follow-up. • Overcomes obstacles to meet goals. • Accepts personal accountability for his/her actions. • Keeps manager and/or coworkers informed of work progress and other necessary information. • Maintains a positive relationship with management and other workers, listens effectively. • Must be able to complete transactions with accuracy while providing a high level of quality service. • Perform all other duties and special projects as assigned.

• Collaborate with the project team to understand business requirements and translate them into technical solutions • Create and maintain logical and physical design artifacts • Assist in defining high-level and low-level tasks for the technical team • Work closely with individual team members to estimate and refine task durations • Provide technical design guidance to ensure scalability and extensibility of solutions • Ensure adherence to maintenance and enhancement practices • Collaborate with other technology teams as needed to support interdependent projects • Contribute to the definition and governance of architectural standards within the department