Holman

• Provide technical guidance and mentorship to the database development team • Design, develop, and optimize database systems to meet business requirements • Recommend improvements to the database architecture and design to enhance scalability, availability, and security • Collaborate with the DevOps team to automate database deployments and integrate with CI/CD pipelines • Create and maintain comprehensive documentation for database systems and processes • Stay updated with the latest database technologies and best practices, and implement improvements as needed • Monitor and optimize database performance, ensuring high availability and reliability • Work closely with software developers, business analysts, and other stakeholders to integrate database solutions with applications • Perform code reviews to support Database development • Optimize database queries and stored procedures for maximum efficiency and performance • Develop complex SQL queries, stored procedures, functions, triggers, and views to support business logic and application functionality • Perform data modeling, including designing schemas, tables, indexes, and relationships, for both transactional and analytical use cases • Troubleshoot and resolve database-related issues reported by application teams • Provide off-hours support when required • Provide on-site disaster recovery assistance when required • Perform all other duties and special projects as assigned

Role Description Holman has an outstanding opportunity for a remote Automotive Service Advisor in our TRC Call Center! Shift: between 6:00am-10:00pm (must be flexible within these hours) If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‑paced, purpose‑driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love. What will you do? - Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience. - Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience. - Ensure repair and maintenance work is performed appropriately and priced fairly. - Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized. - Ensure preventative maintenance schedules are technically sound and consistently followed. - Maintain individual performance metrics at or above established goals. - Contribute positively to team morale and demonstrate professionalism in all interactions. - Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure. - Maintain a professional image, strong work ethic, and accountability in a fully remote environment. Qualifications - Valid mechanic’s license 310S or 310T. - 5+ years of hands-on experience in automotive or truck repair. - 5+ years relevant experience in a contact center setting (Asset). - Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset). - Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint (Asset). - ASE certification or willing to obtain within established timeline set by ARI. Requirements - Must have 5+ years of hands-on experience in Automotive or Truck Mechanic. Benefits - Competitive pay and bonus. - Health, dental, and life insurance. - 100% tuition reimbursement based on grade performance. - Group RRSP. - On-the-job training and development. - Much more. Company Description Holman is a global automotive leader that serves both commercial and consumer clients. The Holman Way is about always doing the right thing for our people, our customers, and the community since 1924. Holman is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including: - Industry-leading fleet management and leasing. - Vehicle fabrication and upfitting. - Component manufacturing and productivity solutions. - Powertrain distribution and logistics services. - Commercial and personal insurance and risk management. - Retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Role Description Holman has an outstanding remote opportunity for a Bilingual Truck Service Technician that possesses hands-on mechanical experience and certification based in our Mississauga and Laval locations. - Provide accurate documentation on all maintenance and repair events. - Verify that all repair and maintenance work is necessary and done at a fair price. - Negotiate repairs when appropriate and document all instances where a cost savings is realized. - Ensure appropriate preventative maintenance schedule is followed. - Maintain monthly performance goals at or above the established goal. - Offer assistance willingly and make a positive contribution to morale. - Respond positively to change, remain calm and professional under pressure, and accept constructive criticism positively. - Maintain a professional image and demeanor. Qualifications - Valid mechanic’s license 310S, 310T or equivalent. - 5+ years technical automotive experience. - 5+ years relevant experience in a contact center setting (Asset). - Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset). - Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint (Asset). - Bilingual (English/French) a must. - ASE certification or willing to obtain within established timeline set by ARI. Benefits - Competitive pay and bonus. - Health, dental and life insurance. - 100% tuition reimbursement based on grade performance. - Group RRSP. - On-the-job training and development. - Much more. Company Description At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgment that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.

• Collaborate with internal teams and provide technical support grounded in real-world automotive mechanical experience. • Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands-on experience. • Ensure repair and maintenance work is performed appropriately and priced fairly. • Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized. • Ensure preventative maintenance schedules are technically sound and consistently followed. • Maintain individual performance metrics at or above established goals. • Contribute positively to team morale and demonstrate professionalism in all interactions. • Adapt to operational changes while remaining calm, professional, and solution-focused under pressure. • Maintain a professional image, strong work ethic, and accountability in a fully remote environment.

• Prospecting - Proactively prospect, develop and call on leads within the target industries to move Remarketing Solutions prospects through the sales cycle; from discovery to closing the deal. • Time Management - Manage all aspects of the job effectively: prospecting, client retention, and territory management. • Networking/Product Management – Participate in local and annual conferences related to various Remarketing Solutions products. • Develop relationships with prospects in order to generate business. • Interact with prospects and customers to develop expanded Remarketing Solutions relationships that result in current and future sales opportunities. • SalesForce.com – Must effectively utilize this tool to manage the sales prospecting and follow up of all leads. • Maintain and update the SalesForce.com database to ensure ARI’s inclusion in sales solicitation opportunities. • Content knowledge – Ability to effectively present ARI’s full suite of Remarketing Solutions programs, capabilities, and differentiators. (Including at conventions/trade shows etc…) • Client Retention - Interacts with Leadership, Client Relations, and various departments to educate about Remarketing Solutions and to support client retention. • Perform other duties special projects as assigned.

• Lead end-to-end S/4HANA FICO configuration and support, with deep focus on AP and GL including document types, posting keys, tolerance groups, payment methods, and account determination. • Manage GL structures including chart of accounts, ledgers, field status groups, posting periods, and financial statement versions. • Design and support AP processes including vendor master data, invoice processing, payment runs, automatic clearing, and reconciliation. • Support month-end and year-end close activities including accruals, reversals, reclasses, and subledger-to-GL reconciliation. • Analyze and resolve posting and accounting issues across FI documents, account determination, validations/substitutions, and integration failures. • Work closely with business stakeholders to gather requirements and deliver scalable finance solutions aligned with S/4HANA best practices. • Partner with technical teams to enable integrations via IDocs, events, and API based interfaces for invoices, payments, journal entries, and master data. • Lead and support SIT and UAT cycles, including test case development, defect triage, and business validation during project implementation. • Own finance input into cutover planning and execution, including open item validation, data reconciliation, and go-live readiness. • Provide post-go-live support and stabilization, ensuring AP/GL processes and integrations run reliably. • Develop and maintain functional documentation, process flows, and support runbooks. • Drive operational improvements to reduce incidents, improve monitoring, and strengthen financial data accuracy.

• Own high-level design and documentation of solution frameworks to address user needs • Lead high-level evaluation of user stories for technical implementation, including gap analysis between Salesforce functionality and client needs • Maintain and extend all Salesforce Extensions and third-party integrations • Own Salesforce underlying data model, including documentation, data governance, and extension • Create 'how-to' internal guides and relevant trainings • Collaborate with cross-functional teams, supported by the Platform team, to understand users' needs and identify opportunities for automation within Salesforce, ensuring alignment with business goals. • Support Salesforce team by providing technical leadership, encouraging best practices in integration and application development, deployment, testing (unit and systems), and iterative refinement • Support Salesforce Development Lead in managing implementation of complex solutions, code review, deployments and other areas of need • Support team in troubleshooting problems and ongoing support requests from users • Stay up-to-date with the latest Salesforce features, releases, and industry best practices, proactively recommending and implementing innovative solutions to optimize the platform and enhance user experience.

• Act as the primary administrator for the Epicor Prophet 21 (P21) ERP system. • Manage system configuration, security, users, roles, workflows, and integrations. • Provide functional and technical support to business users, troubleshooting issues and coordinating resolutions. • Partner with stakeholders to gather requirements and translate business needs into system solutions. • Support upgrades, patches, testing, and ongoing system optimization. • Learn end-to-end business processes across sales, operations, supply chain, finance, and customer service. • Identify opportunities to improve efficiency, data accuracy, and user experience through system enhancements and automation. • Support change management, testing, and user adoption of new functionality. • Support the Oro platform (e.g., OroCommerce) website, ensuring alignment with P21 data and workflows. • Assist with product data, pricing, customers, contracts, and order integration between ERP and eCommerce. • Collaborate with internal teams and external partners on enhancements, issue resolution, and platform improvements. • Monitor system performance and data integrity across ERP and web platforms.

• Develop and maintain full stack applications • Work on building responsive user interfaces • Integrate with APIs • Contribute to application architecture • Participate actively in agile ceremonies and pair programming sessions • Help deliver high-quality software solutions

• Define and drive the enterprise compute strategy, aligning with business goals. • Lead the transformation from legacy infrastructure to modern cloud-native environments. • Develop and maintain a multi-year roadmap for data center modernization and cloud adoption. • Oversee the planning and execution of cloud migration initiatives (IaaS, PaaS, SaaS). • Ensure seamless integration between on-premises systems and cloud platforms. • Evaluate and select cloud providers and tools based on business needs and technical fit. • Manage budgets for data center operations and cloud services. • Implement cost governance frameworks (e.g., FinOps) to monitor and optimize cloud spend. • Negotiate contracts with vendors and cloud service providers. • Design and implement high-availability architectures across on-prem and cloud. • Develop and test disaster recovery (DR) and business continuity plans. • Ensure compliance with RTO (Recovery Time Objective) and RPO (Recovery Point Objective) targets. • Monitor and optimize the performance of compute resources across environments. • Implement observability tools and practices (e.g., logging, monitoring, alerting). • Ensure SLAs are met for critical business applications and services. • Collaborate with cybersecurity teams to enforce security policies across all compute environments. • Ensure compliance with industry regulations (e.g., GDPR, ISO27001, NIST). • Coordinate with other teams to manage identity and access controls, encryption, and data protection strategies. • Lead and mentor cross-functional teams including infrastructure, cloud engineers, and architects. • Foster a culture of innovation, collaboration, and continuous improvement. • Identify skill gaps and invest in training and development programs. • Manage relationships with hardware vendors, cloud providers, and managed service partners. • Communicate effectively with executive leadership and business stakeholders. • Translate technical initiatives into business value and ROI. • Stay current with emerging technologies (e.g., edge computing, AI/ML infrastructure).