• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations • Demonstrate customer service skills and knowledge with a high level of passion and dedication • Demonstrate the ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude • Perform necessary administrative paperwork in a complete and accurate manner • Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment • Travel requirement is 100% within the United States and international travel as needed • Other duties as required

• Engage in a comprehensive ~3 month in field and classroom training program to ensure you have the skills and tools to be successful. • Once trained, you will travel to customer sites in your region to Install, Repair, Troubleshoot, Service and Calibrate the most advanced measuring instruments in the world. • Work hands on to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude. • Document service work and maintain accurate service records. • Work independently while representing the company in a fast-paced and innovative environment.

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients • Perform troubleshooting, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution • Proactively engage with other team members to ensure appropriate solution for the customer • Lead installations, validations, maintenance, and service repair needs on designated equipment • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards. • Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines. • Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. • Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. • Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. • Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability. • Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. • Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.