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Spoon logo
Spoon

An Impact Financial Services platform for GenZ.

Group Account Director

Location

United States

Posted

94 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Group Account Director

Spoon

Job Overview Assumes responsibility for an account portfolio, senior/executive client relationships, and contribution as an agency leader within an agency. Competency Client Relationship & Influence: • Comprehensive expertise of industry trends/best practices with application to multiple clients' businesses • Trusted business advisor to C-Suite / Executives • Internal client expert (objectives, needs, business health, SWOT, internal politics) • Respected by clients as an industry expert and a business-level point of escalation for swift resolution of conflicts • Persuades clients towards the right business decision Financial & SOW Management: • Builds, recommends, and negotiates SOWs and retainer models • Oversees portfolio profitability • Oversees large, complex accounts with minimal oversight Industry Knowledge & Business Growth: • Applies industry expertise across multiple clients • Accountable for organic growth within the portfolio • Expected to identify and deploy key team members to act as Trusted Advisors who can uncover opportunities and cultivate additional business • Manages critical business issues Leadership & Team Management: • Produces real-time perspective and proactively preserves clients' satisfaction at all times • Is forward-thinking: anticipates the impact of internal decisions (i.e. resourcing) and navigates accordingly; and anticipates both internal and external issues/roadblocks and implements solutions • Sets team expectations that everyone is accountable for • Establishes high-performing teams • Knows when to lean in vs pull back • Inspires cross-functional team Execution & Problem-Solving: • Leads by setting an example of professionalism, work ethic, and honesty • Sets the tone for the account and for team collaboration • Decides when/who to integrate into the cross-agency team • Sets expectations for the team on key deliverables, client needs, scope requirements, and overall team behavior • Strong sense of urgency, coupled with grace • Manages up with informed, choiceful communications that share high-level knowledge of the accounts, business performance, clients, team morale, resourcing, and work Communication Skills: • Shares knowledge with agency, client, and industry • Able to drive broader agency decisions • Demonstrates sound judgement in all facets of communication across all levels • Observes, interprets, and anticipates others’ concerns and feelings, and communicates this awareness empathetically to others • Exercises discretion in what is discussed and how manages interpersonal relationships • Ability to resolve conflict in a calm and neutral manner • Ability to hear what isn't being said, and then guide the team accordingly Industry Background: - Agency background: Advertising, In-house agency, Marketing Agency

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United States
Job Closed