• Partner with business leaders and teams to identify productivity, automation, and knowledge-management opportunities • Conduct interviews, workshops, and assessments to gather and document AI use cases • Evaluate opportunities based on business impact, feasibility, risk, and organizational readiness • Develop business cases and recommendations for prioritization and investment • Collaborate with technology leadership to maintain an enterprise AI opportunity roadmap • Serve as a subject matter expert and internal advocate for Generative AI and agentic technologies • Drive adoption of enterprise AI platforms and tools, including solutions such as Codex, Claude for Enterprise, Microsoft Copilot, and other approved AI technologies • Design and deliver training programs, workshops, office hours, and educational materials • Coach employees and teams on effective prompting, workflow design, and responsible AI usage • Establish best practices and reusable patterns that enable teams to gain value from AI tools quickly and safely • Configure, integrate, and support AI-powered workflows and solutions under the guidance of technology leadership • Assist with implementation of AI agents, automations, and integrations using approved enterprise platforms • Collaborate with engineering, infrastructure, security, and data teams to ensure solutions meet technical and compliance requirements • Perform lightweight administration, configuration, testing, and operational support for AI platforms and related services • Document solution architectures, implementation approaches, and operational procedures • Promote responsible, secure, and compliant use of AI technologies across the organization • Partner with security, legal, compliance, and technology teams to ensure appropriate governance practices are followed • Monitor emerging AI technologies, industry trends, and best practices to inform enterprise strategy • Help establish standards, metrics, and success measures for AI adoption and business value realization

• Act as a technical resource for Cisco-based solutions in pre-sales engagements • Deliver solution overviews and enablement to internal teams and customers • Contribute to the development of sales strategies and support customer-facing efforts • Stay current with technology trends, products, and industry best practices through training, webinars, and collaboration with national practices • Create Solution diagrams, collect & analyze requirements data from customers, and perform other PreSales activities in support of engineering initiatives • Research technical issues, answer customer questions about products, technologies, solutions, and offerings from our OEM partners • Ensure quality and consistency of pre-sales deliverables by following standardized processes and workflows • Collaborate with other team members to provide solutions for Presidio’s customers • Work in a focused and directed manner to improve overall productivity & efficiency across Presidio’s PreSales team • Participate in meetings with customers and sales teams to collect technical requirements from Presidio customers and develop an appropriate technical solution • Assist in resolving pre-sales challenges and maintaining high levels of customer satisfaction • Deliver client-facing status updates, presentations, and documentation throughout the sales cycle • Work collaboratively with Presidio, Cisco, and other key teams to drive opportunities • Assist in building and developing the Cisco sales pipeline by contributing to technical campaign support and go-to-market efforts

• Rapidly develop and deliver client-facing solutions, including Statements of Work (SOWs) and Bills of Material (BOMs). • Collaborate with Sales and internal technical teams to translate client requirements. • Consult directly with clients and internal stakeholders to clarify requirements and document assumptions. • Partner with delivery and project teams to ensure sales-scoped solutions are actionable. • Maintain strong working knowledge of Corsica’s service catalog, core technologies, and evolving offerings. • Contribute to the evaluation of new products, services, and solution approaches. • Document time, activities, and progress in the PSA for visibility and accountability.

• Work with all business units to assess technology needs. • Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies. • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. • Design and implement solutions to meet business needs in Azure and other cloud platforms. • Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support. • Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment. • Work closely with the Security team to implement required security measures and controls. • Be available for on-call escalation support including weekends and holidays. • Troubleshoot and resolve system hardware and software issues. • Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices. • Implement automation to remove manual dependencies across all IT functions. • Provide pertinent input during the change management process. • Work with 3rd party service providers to resolve issues as needed. • Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends. • Ensure all incidents are tracked in the Jira ticketing system. • Ensure consistent process implementation across the team through regular communication. • Additional duties and responsibilities as necessary.