Vic.ai

• Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey. • Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations. • Translate technical findings into clear business insights for both technical and non-technical audiences. • Become a subject matter expert on the Vic.ai platform and customer workflows. • Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass. • Partner with customers to improve business processes and maximize platform adoption. • Troubleshoot complex customer issues, coordinating with Product and Engineering as needed. • Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes. • Develop best practices, documentation, and repeatable processes that improve the customer experience. • Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements. • Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.

• Build and operate integrations that move data bidirectionally between customers' ERP systems and Vic.ai. • Develop backend services in TypeScript/Node.js (HTTP APIs, queue-based workers, PostgreSQL). • Design integrations against third-party APIs (REST, SOAP, OData, OAuth2) with explicit, typed contracts. • Make jobs idempotent and replay-safe, including retries, rate limiting, dead-lettering, and correlation/audit logging. • Own services from development through production, including deployment on AWS, monitoring, and issue resolution within defined SLAs. • Contribute to the AI-assisted tooling that speeds up customer onboarding. • Support adjacent backend domains as needed (Public API and core services in Elixir/Phoenix, plus Python services). • Contribute to architectural decisions and long-term platform scalability. • Identify, troubleshoot, escalate, and resolve issues related to performance, accuracy, and system stability.

Role Description We are seeking a Senior Implementations Consultant to lead complex, enterprise-level customer onboardings at Vic.ai. Reporting to the Director of Implementations, you will own the technical and operational execution of implementations, ensuring customers are fully prepared to leverage Vic.ai’s AI platform at go-live. This role is ideal for a hands-on implementation leader who is comfortable navigating ERP ecosystems, data flows, and automation-driven change while also engaging confidently with senior customer stakeholders. What Success Looks Like in This Role - Successfully leading complex, AI-enabled implementations with minimal supervision - Driving strong alignment across technical, operational, and executive stakeholders - Translating customer requirements into scalable, repeatable implementation approaches - Identifying risks early and proactively managing dependencies across systems and teams - Elevating implementation standards, documentation, and delivery quality - Mentoring junior consultants and contributing to a high-performing implementation team What You’ll Do - Design and execute scalable implementation frameworks: Develop processes, templates, and technical best practices for enterprise Vic.ai deployments - Own the end-to-end implementation lifecycle: From post-sale handoff through go-live readiness and early adoption - Partner cross-functionally: Collaborate closely with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines - Lead technical go-live execution, including: - Project planning, milestones, and dependency management - Coordination across ERP integrations, data ingestion, and AI configuration - Risk identification, mitigation strategies, and escalation management - KPI tracking and post-implementation optimization - Guide customers through AI-driven change: Support customers as they adopt automated workflows, align expectations, and operationalize new processes - Champion implementation quality: Ensure accuracy, performance, and scalability in customer environments - Mentor and lead: Provide guidance to future junior consultants and contribute to team-wide delivery excellence - Standardize and scale delivery: Partner with Operations to define implementation standards and support partner-led implementation models Qualifications - 7+ years of professional experience, including 5+ years leading software implementations (ERP, finance systems, or data-driven platforms strongly preferred) - Strong understanding of ERP ecosystems, integrations, and enterprise data workflows - Proven experience managing complex projects with multiple technical and business workstreams - Demonstrated ability to gather requirements, define scope, and translate needs into executable plans - Comfort working with AI-enabled products, automation, and evolving technical systems - Excellent analytical, problem-solving, and decision-making skills - Executive presence with the ability to engage and influence senior customer stakeholders - Exceptional organizational skills and ability to manage multiple implementations simultaneously - Strong written, verbal, and presentation skills, including the ability to explain technical concepts clearly - Bachelor’s degree in a relevant field; PMP certification a plus - Ability to quickly learn new tools, platforms, and technologies Why This Role Matters This is a high-impact role where your work directly influences customer success, product adoption, and Vic.ai’s ability to scale responsibly. You’ll help customers unlock the full value of AI in finance - and help define how enterprise implementations are delivered as Vic.ai continues to grow. If you’re excited by technical problem-solving, AI-powered platforms, and leading complex implementations at scale, we’d love to hear from you.

• Design, build, and operate Elixir/Phoenix services — APIs, data pipelines, and async processing. • Own features end-to-end, from product framing through the front-end needed to ship. • Treat reliability as first-class on Tier 0/1 systems: observability, monitoring, and operational rigor. • Use AI-assisted tools (esp. Claude Code) and help shape architecture, practices, and code review.

• Design, build, and maintain scalable backend services using Elixir and Phoenix. • Develop highly available APIs and distributed systems that power critical platform functionality. • Build and optimize data pipelines, workflows, and background job processing systems. • Collaborate with AI, Data Science, and Product teams to bring intelligent automation capabilities into production. • Improve system observability, monitoring, reliability, and operational excellence. • Participate in architectural discussions and influence technical direction across the platform. • Help establish engineering best practices around testing, deployment, performance, and maintainability. • Mentor engineers and contribute to a collaborative, high-performing engineering culture. • Leverage AI-assisted development tools to improve productivity, quality, and delivery velocity.

Role Description We're looking for a QA Automation Engineer who is passionate about quality, embraces AI-driven innovation, and is eager to help build reliable software at scale. This role is ideal for someone who enjoys both automated and manual testing and understands that delivering quality sometimes requires switching between the two. As a QA Automation Engineer, you'll work closely with Engineering and Product teams to ensure our platform remains reliable, scalable, and user-friendly. - Design, develop, and maintain automated test suites for web applications, APIs, and backend services. - Expand test coverage across critical user workflows and platform functionality. - Integrate automated testing into CI/CD pipelines. - Identify opportunities to improve testing efficiency through automation and tooling. - Execute exploratory, regression, acceptance, and feature testing when appropriate. - Validate new product releases before deployment. - Reproduce, investigate, and document defects with clear steps and supporting evidence. - Partner with Product and Engineering teams to verify requirements and edge cases. - Leverage AI tools to improve testing productivity, test generation, defect analysis, and quality insights. - Experiment with AI-assisted approaches to test creation and maintenance. - Help define best practices for AI-enabled quality engineering. - Evaluate how AI can accelerate testing while maintaining high confidence in product quality. - Participate in sprint planning, refinement sessions, and release readiness reviews. - Work closely with developers to identify quality risks early in the development process. - Advocate for quality throughout the software development lifecycle. - Contribute to continuous improvement of QA processes and standards. Qualifications - 1-3 years of experience in software quality assurance, testing, or quality engineering. - Hands-on experience with test automation frameworks and tools. - Experience performing both automated and manual testing. - Familiarity with API testing and web application testing. - Understanding of software development lifecycles and agile methodologies. - Strong problem-solving and analytical skills. - Excellent written and verbal communication skills in English. Requirements - Experience with Python, JavaScript, TypeScript, or similar programming languages. - Experience with Playwright, Cypress, Selenium, or comparable automation frameworks. - Experience testing APIs using tools such as Postman or similar platforms. - Experience solving bugs. - Familiarity with CI/CD tools and automated deployment pipelines. - Experience testing AI-powered products or machine learning applications. - Experience using AI tools to improve development or testing workflows. Benefits - Work on cutting-edge AI products with real-world impact. - Join a collaborative, remote-first team. - Learn and grow in an environment that embraces innovation and continuous improvement. - Help shape how AI transforms software development and quality assurance. - Competitive compensation and benefits.

Role Description We are seeking a Senior Implementations Consultant to lead and evolve the customer onboarding experience at Vic.ai—an AI-first platform transforming how finance teams operate. This is not a traditional implementation role. You will help customers rethink their Accounts Payable workflows through applied AI, automation, and intelligent process design. As a key member of our team, you will drive scalable, AI-enabled implementation strategies that ensure enterprise customers achieve rapid time to value and successful Go-Live readiness. Reporting to the Director of Implementations, you will play a critical role in shaping how AI is deployed in real-world finance environments—turning complex AP processes into autonomous, high-performing systems. What Success Looks Like in This Role - Lead complex, AI-driven implementation projects with minimal oversight - Translate Accounts Payable workflows into optimized, AI-powered solutions - Operate as a trusted advisor to finance and accounting leaders - Demonstrate strong executive presence with the ability to influence senior stakeholders - Mentor team members on both implementation excellence and advanced AI utilization - Actively leverage AI in your own workflows to drive efficiency, quality, and scale - Identify opportunities to automate and redesign customer processes using AI—not just improve them incrementally - Continuously refine implementation methodologies to scale with the business - Build deep expertise in the Vic.ai platform, including configuration, training, and optimization - Contribute to a culture of innovation - setting the standard for how AI is used across the team What You’ll Do - Lead AI-Driven Implementations - Own the end-to-end implementation lifecycle—from deal close through full adoption - Design and deploy AI-enabled AP workflows that improve accuracy, efficiency, and scalability - Guide customers through process transformation, not just system setup - Build Scalable Implementation Frameworks - Develop repeatable, AI-first implementation playbooks, templates, and best practices - Identify opportunities to productize implementation learnings into scalable solutions - Drive Cross-Functional Execution - Partner closely with Integrations, Product, Sales Engineering, and Customer Success - Ensure alignment across technical, operational, and customer stakeholders - Deliver Successful Go-Lives - Lead project planning, execution, and risk mitigation - Manage timelines, resources, and communication across multiple workstreams - Track performance and continuously improve implementation outcomes - Champion AI Adoption (Elevated Expectations) - Demonstrate hands-on, daily use of AI tools to enhance your own productivity and output - Bring forward new tools, techniques, and approaches as the AI landscape evolves - Educate customers not just on what Vic.ai does, but how to operationalize AI across their finance function - Push beyond basic automation—drive true transformation in how AP work gets done - Mentor and Lead - Coach junior consultants on implementation strategy, customer engagement, and AI application - Raise the bar for how implementations are delivered across the organization - Standardize and Scale - Partner with Operations to define implementation standards - Support partner-led implementation models with clear frameworks and guidance What You’ll Need - 7+ years of experience, including 5+ years in software implementations (ERP, finance systems, or adjacent) - Strong Accounts Payable domain expertise strongly preferred (invoice processing, procure-to-pay workflows, financial operations) - Proven experience implementing solutions within finance or accounting environments - Demonstrated ability to drive complex, multi-stakeholder projects to completion - AI & Technology Mindset (Non-Negotiable) - Proven track record of actively using AI tools in your day-to-day work (not just familiarity or interest) - Demonstrated ability to apply AI to solve real business problems and improve outcomes - Continuously learning and staying current with emerging AI capabilities, tools, and best practices - Strong point of view on how AI can transform finance operations, particularly within Accounts Payable - Comfort experimenting, iterating, and pushing boundaries with new technologies - Execution & Leadership - Expertise in requirements gathering, solution design, and project execution - Strong problem-solving, decision-making, and negotiation skills - Ability to manage multiple projects with competing priorities - Client & Communication Excellence - Exceptional stakeholder management and relationship-building skills - Ability to translate technical concepts into clear business value - Confident communicator with executive-level presence - Bachelor’s degree required; PMP or similar certification is a plus Why This Role Matters This is a high-impact role at the center of how Vic.ai delivers value. You won’t just implement software—you’ll help define how AI transforms finance operations at scale. This role requires someone who doesn’t just understand AI—but actively uses it, experiments with it, and pushes its limits every day. If you’re energized by the idea of combining AI, automation, and deep AP expertise to fundamentally change how companies operate, this role is built for you.

• Serve as the first point of contact for inbound customer support requests, delivering prompt, thoughtful resolutions via Intercom chat (Monday–Friday, 9am–6pm EST) • Guide customers through their Vic.ai journey and contribute to a consistently delightful support experience • Become a Vic.ai product specialist, supporting customers and mentoring internal teammates on platform functionality and workflows • Partner with the Senior Manager to ensure that reporting, metrics, and scalability are in place for our growing body of customers, vendors, and internal stakeholders • Own and maintain the Help Center, ensuring articles, videos, and product tours are clear, accurate, and up to date • Continuously improve inbound support channels by increasing automation, reducing response times, and improving customer satisfaction • Participate in new product testing to stay current on platform updates and understand how new features impact customer workflows • Analyze user sessions using FullStory to identify friction points, recommend best practices,and monitor new feature utilization • Partner with Product and Engineering teams to share customer insights, provide feedback, and support testing of new functionality • Track and analyze support trends, surfacing insights to leadership and product teams • Provide detailed bug reports and issue analysis to Incident Management to support timely resolution

• Product Ownership: Own product areas across purchase order management, invoice processing and P2P automation. • Product Development: Collaborate with our engineering and design teams to conceptualize and develop new features and products. • Market Research: Conduct market research to identify customer needs, trends, and opportunities. • User Experience: Champion the user experience, ensuring our products are intuitive and meet customer expectations. • Data-Driven Decisions: Utilize data and analytics to make informed product decisions and drive improvements. • Agile Development: Work within an agile development framework, participating in sprint planning, backlog grooming, and other agile processes, balancing strategy and execution in a fast-moving startup environment • Documentation: Create and maintain product documentation, including user stories, feature specifications, and release notes. • Metric Focused: Take accountability for outcomes– not just outputs • AI Champion: Help define, experiment with, and evolve AI-powered product experiences, including how automation, machine learning, and emerging AI tools are applied to real customer problems

• Design and execute scalable implementation frameworks: Develop processes, templates, and technical best practices for enterprise Vic.ai deployments • Own the end-to-end implementation lifecycle: From post-sale handoff through go-live readiness and early adoption • Partner cross-functionally: Collaborate closely with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines • Lead technical go-live execution, including: • Project planning, milestones, and dependency management • Coordination across ERP integrations, data ingestion, and AI configuration • Risk identification, mitigation strategies, and escalation management • KPI tracking and post-implementation optimization • Guide customers through AI-driven change: Support customers as they adopt automated workflows, align expectations, and operationalize new processes • Champion implementation quality: Ensure accuracy, performance, and scalability in customer environments • Mentor and lead: Provide guidance to junior consultants and contribute to team-wide delivery excellence • Standardize and scale delivery: Partner with Operations to define implementation standards and support partner-led implementation models